ComfyGO MS5000 Foldable Mobility Scooters

MS5000 Foldable Mobility Scooters by ComfyGO

Are you looking for an affordable, lightweight, and sturdy foldable mobility scooter? Try the MS-5000 Portable Mobility Scooter by ComfyGo.

Quick and Lightweight

The MS5000 Foldable Mobility Scooter, weighs just 55 lbs with the battery. This 4-wheel scooter offers a top speed of 9 mph. Choose the 8AH battery for up to 13 miles of range. Customize your ride with a standard or plus seat for adjustable width. The MS5000 is fast, versatile, and comfortable, making it a great choice for reliable mobility.

Easy Climb on Slopes

Easily handle 6-degree inclines and navigate your city with confidence. Your scooter is strong and durable for any journey. Its powerful motors offer smooth acceleration and responsive handling, even on tough terrain or steep slopes.

User Friendly Design

Powerful battery Plus Airline Approved

ComfyGO MS5000 Essential Features

Features and Benefits

• Lightweight: Only 55 lbs including the battery, easy to carry and store.
• Long Range: Travel up to 13 miles on a single charge, perfect for daily use.
• High Speed: The 300W motor reaches a top speed of 9 mph for quick travel.
• Adjustable Comfort: Choose a standard or plus seat with adjustable width for a comfortable ride.
• Eco-Friendly: Reduces your carbon footprint while navigating the city.

Documents

  ComfyGO MS5000 Product Manual

Specification

Warranty Information

• 3-year limited warranty on the frame, and 1-year warranty for the electronics.

ComfyGO MS5000 FAQ

1. How does the ComfyGO MS5000 improve mobility?
   It offers easy portability with its foldable design, letting you stay mobile on the go.
2. Is it easy to transport?
   Yes, its compact folding feature allows you to fit it in cars and for airline travel.
3. Does it require much maintenance?
   No, the simple design and quality parts ensure low maintenance.
4. How will it help me in everyday use?
   Its 15.5-mile range and comfortable seat let you run errands or travel long distances with ease.
5. Can it be used indoors and outdoors?
   Yes, it’s designed for both indoor navigation and smooth outdoor terrain.
6. Is it safe?
   The anti-tip wheels and ergonomic design enhance safety during rides.
7. How long does it take to charge?
   It takes approximately 6-8 hours to fully charge, giving you the freedom to get back on the road quickly.
8. Is it suitable for travel?
   Absolutely, the foldable design and airline approval make it ideal for trips.
9. How comfortable is it for long periods?
   Its cushioned seat and easy controls make longer rides more comfortable.
10. Can I take it with me to different places?
    Yes, it folds easily and is lightweight, perfect for taking with you wherever you go.

Warranty Information

Comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
An optional ComfyGO Care warranty can be purchased to provide up to 2 years of coverage for batteries and electronics. An optional ComfyGO Care+ warranty can be purchased to provide up to 3 years of coverage for batteries and electronics. ComfyGO Care and ComfyGO Care+ can be purchased within 90 days of your delivery date.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
• Assured Comfort
• Circle Specialty
• Charme Tech Sleepstar
• Dawn House
• Discover Your Mobility
• Green Transporter
• Immersus
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattress
• Supracor
• Journey - The Perfect Sleepchair (custom made to order)
• Wellell

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions / Support Surfaces
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking + Handling Fees
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products sold by us are covered under the manufacturer’s warranty from the date of purchase. Warranty terms vary by manufacturer; please refer to individual product pages for specific details.

If an item arrives damaged, it must be reported immediately upon delivery for assistance. After the return period, any issues or defects must be addressed directly with the manufacturer under their warranty terms.

We are happy to assist by providing proof of purchase and warranty details, but we are not responsible for repairs, replacements, or warranty claims after the return period. Manufacturer warranties generally cover defects in materials or workmanship but do not cover damage from normal use, wear, and tear, or improper handling.. 

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.