Matrix Wave – Comfort, Convenience, and Security in One Mobility Scooter

The Wave Plus 3-Wheel Mobility Scooter by Matrix is a high-quality, cost-effective electric scooter designed to accommodate two passengers comfortably, supporting a load capacity of 400 lbs. Whether you're commuting through the city or enjoying a leisurely ride, this scooter delivers a smooth and enjoyable experience. With a top speed of 14 mph and a range of 15.5 miles per charge, it is perfect for daily errands and short trips.

Enhanced Nighttime Safety with Matrix Wave Plus Complete Lighting

The Matrix Wave Plus 3-Wheel Mobility Scooter takes nighttime safety to the next level with its advanced turn signal system. Featuring bright, high-visibility V-shaped turn signals on both sides, this scooter ensures you remain clearly visible to others in low-light conditions. Designed for effective signaling, these turn signals enhance safety by providing clear prompts to indicate your direction, making nighttime and low-visibility driving safer and more secure.

Matrix Wave Plus Reliable Performance for Everyday Use

Featuring a powerful 500W motor, the Matrix Wave provides steady performance on various terrains, handling inclines of up to 15° with ease. The front and rear hub brakes ensure safe and responsive stopping power, while its sturdy construction guarantees stability. Designed with practicality in mind, this scooter offers reliable transportation for urban commuters.

Personalized Comfort with Adjustable Seating for Matrix Wave Plus

The Matrix Wave Plus Scooter offers versatile seat adjustment features to enhance your comfort and convenience. The armrests can be easily adjusted to suit your preferred positioning, ensuring a more ergonomic and enjoyable ride. Additionally, the seat can be moved forward or backward, allowing you to find the perfect seating position for optimal support and accessibility. The adjustable backrest further adds to the customization, letting you recline or sit upright based on your comfort needs.

Practical Design with Smart Security Features

The Matrix Wave Plus ensures practicality with a spacious backseat storage box, perfect for carrying groceries, work essentials, or personal belongings. For added peace of mind, the built-in alarm system provides reliable security for your scooter.

Matrix Wave Plus Features and Benefits

• Long Range & Speed – Travel up to 31 miles per charge with a top speed of 14 mph, perfect for daily errands or leisure rides.
• Smooth & Stable Ride – Front and rear suspension absorb shocks for a comfortable experience on various terrains.
• Comfortable Seating – 20" x 18" reclining seat with adjustable armrests ensures all-day comfort.
• Enhanced Safety – Full LED lighting package with headlights, turn signals, and brake lights improves visibility.
• Security & Storage – Built-in alarm system and lockable under-seat storage keep your scooter and belongings safe.
• Easy-to-Use LCD Console – Displays speed, mileage, and battery status for convenient monitoring.
• Reliable Braking System – Hand brake with regenerative braking for smooth and controlled stops.
• Convenient Charging – XLR USB charger allows on-the-go charging for added convenience.
• Tires Designed for Comfort – Tubeless pneumatic tires provide a smooth and stable ride.
• Easy Maneuverability – 60" turning radius makes navigation effortless, even in tight spaces.
  

Matrix Wave Plus Specification

Warranty Information

• The Matrix Wave Plus comes with a reliable 5-year warranty, ensuring long-term peace of mind and quality assurance.

Warranty Information


Using UTVs or ATVs for rentals, racing, or making any form of modifications will void this warranty. This warranty applies only if the vehicle was imported or distributed by Matrix and sold to the first retail purchaser by an Authorized Dealer in Canada. Every owner of the vehicle during the warranty period is entitled to the benefits of the warranty. If the vehicle is sold or transferred, the new owner must promptly provide written notice of the transfer of ownership to the Administrator at the address indicated above.

Vehicle Owner's Responsibilities
Owners must properly use, maintain, and care for the vehicle as outlined in the Owner's Manual and determined by Matrix.
Vehicles must be serviced according to an accepted service schedule.
Owners must maintain all service records for work performed on the vehicle.
Only an Authorized Dealer or Service Centre can perform warranty repairs.
Periodic service and inspections are considered regular maintenance and are not reimbursable.
All warranty repairs require prior authorization by the Administrator.
An initial dealer pre-delivery inspection and setup are required for all vehicles to ensure proper operation and safety.
Limit of Liability
The total amount of all benefits paid or payable under this warranty shall not exceed $5,000. Parts and labour expenses covered are limited to the manufacturer-suggested retail price for parts and labour allowances, as approved by Matrix and the Administrator.

Warranty Periods
Warranty coverage begins on the date the vehicle is first sold to the consumer or the original in-service date and expires at the end of the term listed below. Warranty coverage is automatically transferred to subsequent owners, and proof of purchase is required for all warranty claims.

Covered Warranty Parts
The warranty covers the reasonable cost of repairing defects in material or workmanship reported during the applicable warranty period under normal use:

Engine: 5 Years
Drivetrain Components: 5 Years
Exhaust System: 1 Year
Suspension/Steering: 1 Year
Wire Harness/E.C.U.: 1 Year
Clutch/CVT/Secondary Clutch: 180 Days
Battery (when purchased with a new vehicle): 30 Days
What Is Not Covered
Parts Not Covered Under Warranty
This warranty excludes the following parts:
Fluids, Spark Plug, Spark Plug Wire (High-Voltage Wire), Oil Filter, Air Filter, Fuel Filter, Throttle Body, Injectors, Shift/Throttle/Idle/Brake Cables, Clutch Belts, Drive Chains, Front/Rear Brake Pads, Front/Rear Calipers, Front/Rear Rotors, Front/Rear Axles, Front/Rear Spindles, Swing Arm/Sway Bar Bushings, Front/Rear Tires, Front/Rear Wheels, Fuses, Head/Tail Light Housing Light Bulbs, Seats, Seat Boards, Floor Boards, Mirrors, Top, Winch, Windshield, Rubber/Plastic Components, Hardware.

Improper Use
This warranty does not cover parts that malfunction, fail, or are damaged due to improper or careless use of the vehicle, including but not limited to:

Not adhering to the Owner's Manual.
Driving at excessive speed.
Driving on public roads.
Operating beyond capacity.
Racing, use below the minimum operating age, or rental/commercial use.
Damages caused by excessive use.
Maintenance and Adjustment Services; Normal Deterioration
This warranty does not cover costs for parts or labour for normal maintenance services, normal wear and tear, deterioration or fading of paint, soft trim, cosmetic items, and appearance-related issues.

Damage or Malfunction Due to Improper Repair or Unauthorized Parts
This warranty does not cover parts that malfunction, fail, or are damaged due to:

Unauthorized alterations or modifications.
Removal of parts or the installation of unapproved parts, equipment, or accessories.
Repairs or adjustments not approved or recommended by Matrix or the Administrator.
Damage or Malfunction Due to Abuse, Neglect, Accident, Fire, or Acts of God
This warranty does not cover parts that malfunction, fail, or are damaged due to:

Accidents, objects striking the vehicle, or fire.
Neglect, lack of maintenance, improper use, or care.
Abuse or acts of God.
Damage Caused by the Environment
This warranty does not cover damage caused by:

Airborne fallout (e.g., chemicals, tree sap).
Salt, water, flooding, hail, windstorm, lightning, extreme temperatures, or other environmental causes.
Repairs by Non-Authorized Dealers
Repairs performed by any facility other than an Authorized Dealer are not covered under this warranty.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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