Shipping Policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders placed before 11 AM Monday to Friday are processed and shipped within 1-3 business days, unless stated on the specific product detail page. Transit times vary from 3-10 business days. Orders placed on Saturday and Sunday will be shipped out on the next working Business day,
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@firstclassmobility.com.
We ship exclusively to the 48 contiguous United States, ensuring prompt and reliable delivery to our customers within this region.
Shipping Options
Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 4-10 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
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White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.
Billing and Shipping Verification
At First Class Mobility, we ship only to the cardholder's billing address or to a verified shipping address. A verified shipping address can be either the one on file with your credit card company or an address that we manually verify after your order is placed.
To ensure the security of your order, if the information you provide does not match, we will not process your order. Orders with differing shipping and billing addresses will be placed on hold for manual verification. During this process, we may request that you fax or email a copy of your identification card to us.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE