Merits Health P321 EZ-GO: Your Compact and Featherlight Powerchair 

The P321 EZ-GO by Merits is a compact powerchair designed for easy maneuverability and convenience. Its lightweight design ensures effortless transportation and storage, making it ideal for those on the go. The P321 EZ-GO combines reliability with user-friendly features, providing a comfortable and efficient mobility solution.

Your Compact Mobility Solution

The Merits P321 EZ-GO Deluxe Compact Powerchair offers a compact, lightweight solution for effortless mobility. Its modular design allows easy disassembly into three parts, providing convenience and portability. Navigate through life easily and comfortably, making every journey a seamless and enjoyable experience with this versatile powerchair.

Ultimate Comfort and Convenience with Merits P321 EZ-GO

The Merits P321 EZ-GO Deluxe Compact Powerchair. Boasting a surge protector for added safety, a robust steel frame ensures durability and stability. Enjoy personalized comfort with adjustable armrests, while the UK PG Controller guarantees precise and responsive control. Navigate effortlessly in style with this compact powerchair that seamlessly combines functionality and user-friendly design.

Experience Advanced Mobility

The Merits P321 EZ-GO Deluxe Compact Powerchair. Featuring an intelligent braking system for precise control, freewheel levers for effortless maneuverability, and PU tires for puncture-free rides, this powerchair redefines convenience. Say goodbye to flat tires and embrace a worry-free journey. With an accessory mount, customize your experience with ease.

Difference Between Standard and Deluxe

The differences between the two models are in the weight capacity, drive range, ground clearance, and available colors. The EZ-GO has a 250 lbs. weight capacity, up to 9 mile drive range, a 1.8” ground clearance, and is available in red or blue. The Deluxe version is more robust with a 300 lbs. weight capacity, up to 12 miles drive range, higher 2.25' ground clearance, and comes in white, pink, or turquoise.

Merits Health P321 Benefits & Features:

• Compact Design: Easily navigates tight spaces and narrow hallways.
• Featherlight Weight: Lightweight for easy transport and storage.
• User-Friendly Controls: Simple joystick operation for smooth driving.
• Foldable Frame: Convenient for travel and storage.
• Durable Construction: Built to last with high-quality materials.
  
• Available in a range of stylish colors, including red, blue, and pink. Note: deluxe is only available in pink 300lbs.

Why We Like It!

• Portability: Its light weight and foldable design make it perfect for travel.
• Ease of Use: The intuitive controls are user-friendly for individuals of all ages.
• Space Efficiency: Compact size allows it to fit easily into small living spaces.
• Reliability: Sturdy build ensures dependable performance.
• Comfort: Provides a comfortable ride with well-padded seating and smooth maneuverability.

Documents

P321 EZ-GO User Manual

P321 EZ-GO Product Brochure

P321 EZ-GO Order Form

Specifications

Warranty

1 Year Warranty starts from the date of purchase of the product. 

P321 Video

MERITS HEALTH PRODUCTS, INC. WARRANTY POLICY

Merits Health Products, Inc. will repair or replace the following item(s) that have a manufactured defect. Credit will be given following inspection by an authorized representative of Merits Health Products, Inc. into the material or workmanship.

Part(s) purchased outside of warranty have 30 days to report manufactured defect.

5-Year Warranty from the original date of consumer purchase:
- Frame

18-Month Warranty from the original date of consumer purchase:
- Seat Post
- Caster Forks
- Power Seat Actuator
- Metal Seating Frame
- Caster Beam
- Anti Tipper Forks
- Armrest Bracket (metal part only)
- 31ah or above batteries

13-Month Warranty from the original date of consumer purchase:
- Joystick
- Gearbox
- Electrical Harness
- Charger
- Transaxle
- Motor Brake Assembly

6-Month Warranty from the original date of consumer purchase:
- Bearings
- Swivel Seat Mechanism
- Front Riggins
- Batteries less than 31 ah supplied by Merits Health Products, Inc.
- Bushings

Warranty Exclusions:
The following item(s) are excluded from warranty:
- Acts of nature, lost, or stolen
- Commercial use
- Neglect, improper operation, and/or maintenance or repair
- Units altered or serviced by an agency not authorized by Merits Health Products, Inc.
- Serial numbered products if the serial number has been removed or defaced

Warranty Service:
Merits Health Products, Inc. retains the right to replace warranted part(s) with either refurbished or new part(s) at their discretion. Any costs related to labor, service calls, transportation, freight, or other charges associated with the installation of warranted part(s) are the responsibility of the consumer/dealer.

This warranty gives you specific rights and you may also have other rights which may vary from state to state.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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