Concerned about your scooter keeping up with you? With the ComfyGo MS3000 Plus, those concerns vanish. Whether you opt for the 15.6AH battery offering up to 25 miles of range or the 10AH for 16 miles, your needs are met with unmatched efficiency. Adjustable seating ensures that your ride isn’t just about getting from A to B—it’s about enjoying every moment in between.

ComfyGO MS-3000 Foldable Design

The ComfyGO MS-3000 Foldable Mobility Scooter – is the perfect blend of convenience and mobility. Unfold and fold with ease, making it a breeze to take wherever you go. With its lightweight and compact design, the MS-3000 ensures comfort and convenience in your daily travels. Embrace freedom and simplicity with this foldable mobility solution.

Move with Confidence with ComfyGO MS-3000

ComfyGO MS-3000 Foldable Mobility Scooter Essential Features:

Robust Dual Motors & All-Terrain Performance

Powered by two robust 250W hub DC motors, the MS3000 offers an unparalleled 500W of total power, delivering both performance and efficiency. Easily tackle 12-degree inclines and navigate your city with confidence, knowing your scooter has the strength and durability to support your journey. 

Effortless Folding Design

The MS3000 boasts an effortless folding mechanism, perfect for quick and easy storage in the trunk of your car or compact spaces at home or the office. Its user-friendly design ensures a seamless experience for any rider, making it an ideal choice for urban navigation, daily commutes, and spontaneous weekend getaways. 

Impressive Speed & Range

Experience swift and efficient rides with the MS3000's impressive speed capabilities. Reach up to 12 mph and enjoy a range of up to 25 miles with a 15.6AH battery, or opt for a 16-mile range with the 10AH battery option. 

Warranty Information
By our warranty agreement, all new products come with a limited warranty. Batteries are covered by a six-month warranty, while spare parts have a one-year warranty. However, the limited warranty does not cover labor costs or device malfunctions caused by the owner's misuse or negligence. It also excludes non-durable components and parts subject to normal wear and tear that may need replacement over time, such as rubber materials, accessories, wheels, brakes, and plastic parts. All warranty claims require proof of purchase and the serial number.
Please note that the warranty does not cover the following conditions:
Functional problems: Issues related to normal use and aging, such as surface coating, plating, or natural fading of resins.
Replacement of consumable materials: Items like tires, fuses, plastic parts, glass parts, lubricants, etc., due to wear and tear.
Service fees: Any fees for inspection, adjustment, oil changes, or cleaning services.
Dealer-performed maintenance: Fees for service and maintenance performed by dealers as specified by our factory.
Unauthorized maintenance: Costs for maintenance at unauthorized service centers.
Failure to check issues: If you fail to regularly check and address issues outlined in section 7 of the user manual.
Improper maintenance: If incorrect or improper maintenance is performed.
Unauthorized repairs: Maintenance or repairs conducted by unauthorized personnel.
Improper use: Operating the product outside of the recommended guidelines in the manual, including overloading the scooter.
Modifications: Any unauthorized modifications made to the wheelchair.
External factors: Damage caused by external elements such as soot, chemicals, bird droppings, acid rain, flying debris, metal powder, etc.
Natural disasters: Damage resulting from events such as typhoons, floods, fires, earthquakes, or other natural disasters

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Cancellations (Before Order Ships)

If you need to cancel your order, please contact us as soon as possible. While we strive to accommodate cancellations, please note that if your order has already been processed with the manufacturer but has not yet shipped, the manufacturer may charge a processing fee. Any such fees will be deducted from your refund.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.