Prius Duet Mattress System

Prius Duet Low Air Loss, Pulsation, 3-1 Alternation, Static, and 40-Degree Rotation Therapies in One System

The Prius Healthcare USA Duet Mattress System is an all-in-one, advanced solution designed to provide exceptional care and comfort. Offering five integrated therapies – Low Air Loss, Pulsation, 3-1 Alternation, Static, and 40-degree Rotation – this system is engineered to prevent pressure sores while ensuring patient well-being and comfort.

Customized to Patient Dimensions and Needs

Designed to adapt to various needs, the Duet Mattress System measures 80 inches in length, with available widths of 36, 42, or 48 inches, and an 11-inch height. Weighing only 39.6 lbs, it is lightweight yet robust, supporting patients up to 700 lbs, making it a versatile choice for various care settings.

Auto-Adjusting Pressure for Tailored Support

The Duet Mattress System automatically calibrates the optimal air pressure based on the patient's height and weight, delivering a personalized level of comfort and support. The pressure can also be adjusted manually if needed, and with the push of a button, the mattress will maximize its inflation for easier ingress and egress.

Low Air Loss Therapy: Enhanced Microclimate Management

Equipped with 18 air cells, each featuring low air loss holes, and powered by a 1275-liter air blower, the Duet provides continuous airflow to manage moisture and temperature effectively. The consistent air circulation keeps the patient cool and dry, aiding in immersion therapy and helping to distribute pressure evenly for improved wound care.

Pulsation Mode: Comfort and Massage-Like Relief

The 60-second pulsation mode gently reduces and then restores air pressure, offering a massage-like effect. This therapy option is ideal for enhancing patient comfort and promoting relaxation while lying on the mattress.

3-1 Alternation Mode: Targeted Pressure Relief for Wound Care

Unlike traditional 2-1 alternation systems, the Duet Mattress uses a 3-1 alternation cycle, where every third air cell deflates, ensuring that 70% of the body is always supported. This creates zero-pressure zones to stimulate blood flow and expedite wound healing, offering greater comfort and stability compared to standard alternating systems.

Static Air Mode: Consistent Support

For patients who require consistent support, the Static Air Mode maintains a uniform level of air pressure across the mattress. This mode is suitable for those needing stability without active pressure alternation, offering gentle yet firm support.

40-Degree Rotation Therapy: Lateral Turning and Support

The Duet mattress also features customizable 40-degree lateral rotation therapy, which gently shifts patients from side to side for improved circulation and easier access for caregiving. The cycle time can be set anywhere from 3 to 95 minutes, supporting full or partial turns to alleviate pressure and assist with patient care. An auto-lock feature ensures that settings remain unchanged, providing peace of mind to caregivers.

Superior Design for Patient Comfort and Safety

Ideal for patients at low to medium risk of pressure ulcers, the Duet Mattress System is also suitable for those with existing stage 1-4 pressure ulcers. Constructed with a soft, breathable nylon and polyurethane cover, the system maintains a dry and comfortable environment, promoting skin integrity and wound healing. Additionally, safety features like an automatic 25-minute shutoff, lock controls, and built-in alarms for pressure management offer an added layer of reliability and peace of mind.

The Prius Duet Mattress System sets the standard in advanced pressure care, providing an optimal therapeutic environment that supports both comfort and effective wound care. Contact us today to find the right solution for your care needs

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Essential Features

The modular construction of the cells makes for simplistic repair and cleaning

Low slip nylon under mattress base cover to reduce shearing and friction between mattress and bed frame

Incorporates with automatic sensing technology for fowler detection and pressure adjustment

Cable management keeps electrical cables off the floor

CPR quick release system deflates the system within 20 seconds

Hanging bracket fits on all types of beds

Features and Benefits

• Easy-to-Read LCD Display: Clearly shows all settings for simple operation.
• Quick CPR Deflation: Deflates rapidly for immediate response in emergencies.
• Fast Maximum Inflation: Quickly inflates to full firmness for easier patient transfers.
• Automatic Pressure Adjustment: Automatically adjusts mattress pressure based on patient size for better comfort.
• Tamper-proof settings: Prevents unauthorized changes to ensure consistent care.
• Extra Support for Sitting: Provides added support to prevent sinking when seated.
• Protective Cover: Soft, breathable cover reduces friction and keeps skin dry.
• Multiple Pressure Relief Modes: Offers various settings to prevent pressure sores and improve comfort. 

Documents

Prius Healthcare USA Duet Product Brochure

Prius Healthcare USA Duet Product Manual

Prius Healthcare USA Duet Quick Guide

Specification

Master Control Unit

Mattress Replacement

Warranty Information

• Prius Healthcare guarantees that this equipment is free from defects in material and workmanship. We will repair any defective equipment returned to our service address within 12 months of delivery.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Prius Healthcare USA Duet Video

Warranty

Prius Healthcare Products guarantees this equipment is free from defects in material and workmanship. We will repair or replace any defective equipment returned to the service address (with prepaid transportation) within 12 months of delivery to the original purchaser. This warranty covers repairs or adjustments at no charge. However, it excludes damage caused by shipping, tampering, improper maintenance, accidents, negligence, misuse, or unauthorized repairs. Prius Healthcare Products is not liable for any direct, indirect, or consequential damages resulting from the use of the equipment.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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