Matrix Wave – Comfort, Convenience, and Security in One Mobility Scooter

The Wave Plus 3-Wheel Mobility Scooter by Matrix is a high-quality, cost-effective electric scooter designed to accommodate two passengers comfortably, supporting a load capacity of 400 lbs. Whether you're commuting through the city or enjoying a leisurely ride, this scooter delivers a smooth and enjoyable experience. With a top speed of 14 mph and a range of 15.5 miles per charge, it is perfect for daily errands and short trips.

Enhanced Nighttime Safety with Matrix Wave Plus Complete Lighting

The Matrix Wave Plus 3-Wheel Mobility Scooter takes nighttime safety to the next level with its advanced turn signal system. Featuring bright, high-visibility V-shaped turn signals on both sides, this scooter ensures you remain clearly visible to others in low-light conditions. Designed for effective signaling, these turn signals enhance safety by providing clear prompts to indicate your direction, making nighttime and low-visibility driving safer and more secure.

Matrix Wave Plus Reliable Performance for Everyday Use

Featuring a powerful 500W motor, the Matrix Wave provides steady performance on various terrains, handling inclines of up to 15° with ease. The front and rear hub brakes ensure safe and responsive stopping power, while its sturdy construction guarantees stability. Designed with practicality in mind, this scooter offers reliable transportation for urban commuters.

Personalized Comfort with Adjustable Seating for Matrix Wave Plus

The Matrix Wave Plus Scooter offers versatile seat adjustment features to enhance your comfort and convenience. The armrests can be easily adjusted to suit your preferred positioning, ensuring a more ergonomic and enjoyable ride. Additionally, the seat can be moved forward or backward, allowing you to find the perfect seating position for optimal support and accessibility. The adjustable backrest further adds to the customization, letting you recline or sit upright based on your comfort needs.

Practical Design with Smart Security Features

The Matrix Wave Plus ensures practicality with a spacious backseat storage box, perfect for carrying groceries, work essentials, or personal belongings. For added peace of mind, the built-in alarm system provides reliable security for your scooter.

Matrix Wave Plus Features and Benefits

• Long Range & Speed – Travel up to 31 miles per charge with a top speed of 14 mph, perfect for daily errands or leisure rides.
• Smooth & Stable Ride – Front and rear suspension absorb shocks for a comfortable experience on various terrains.
• Comfortable Seating – 20" x 18" reclining seat with adjustable armrests ensures all-day comfort.
• Enhanced Safety – Full LED lighting package with headlights, turn signals, and brake lights improves visibility.
• Security & Storage – Built-in alarm system and lockable under-seat storage keep your scooter and belongings safe.
• Easy-to-Use LCD Console – Displays speed, mileage, and battery status for convenient monitoring.
• Reliable Braking System – Hand brake with regenerative braking for smooth and controlled stops.
• Convenient Charging – XLR USB charger allows on-the-go charging for added convenience.
• Tires Designed for Comfort – Tubeless pneumatic tires provide a smooth and stable ride.
• Easy Maneuverability – 60" turning radius makes navigation effortless, even in tight spaces.
  

Matrix Wave Plus Specification

Warranty Information

• The Matrix Wave Plus comes with a reliable 5-year warranty, ensuring long-term peace of mind and quality assurance.

Warranty Information


Using UTVs or ATVs for rentals, racing, or making any form of modifications will void this warranty. This warranty applies only if the vehicle was imported or distributed by Matrix and sold to the first retail purchaser by an Authorized Dealer in Canada. Every owner of the vehicle during the warranty period is entitled to the benefits of the warranty. If the vehicle is sold or transferred, the new owner must promptly provide written notice of the transfer of ownership to the Administrator at the address indicated above.

Vehicle Owner's Responsibilities
Owners must properly use, maintain, and care for the vehicle as outlined in the Owner's Manual and determined by Matrix.
Vehicles must be serviced according to an accepted service schedule.
Owners must maintain all service records for work performed on the vehicle.
Only an Authorized Dealer or Service Centre can perform warranty repairs.
Periodic service and inspections are considered regular maintenance and are not reimbursable.
All warranty repairs require prior authorization by the Administrator.
An initial dealer pre-delivery inspection and setup are required for all vehicles to ensure proper operation and safety.
Limit of Liability
The total amount of all benefits paid or payable under this warranty shall not exceed $5,000. Parts and labour expenses covered are limited to the manufacturer-suggested retail price for parts and labour allowances, as approved by Matrix and the Administrator.

Warranty Periods
Warranty coverage begins on the date the vehicle is first sold to the consumer or the original in-service date and expires at the end of the term listed below. Warranty coverage is automatically transferred to subsequent owners, and proof of purchase is required for all warranty claims.

Covered Warranty Parts
The warranty covers the reasonable cost of repairing defects in material or workmanship reported during the applicable warranty period under normal use:

Engine: 5 Years
Drivetrain Components: 5 Years
Exhaust System: 1 Year
Suspension/Steering: 1 Year
Wire Harness/E.C.U.: 1 Year
Clutch/CVT/Secondary Clutch: 180 Days
Battery (when purchased with a new vehicle): 30 Days
What Is Not Covered
Parts Not Covered Under Warranty
This warranty excludes the following parts:
Fluids, Spark Plug, Spark Plug Wire (High-Voltage Wire), Oil Filter, Air Filter, Fuel Filter, Throttle Body, Injectors, Shift/Throttle/Idle/Brake Cables, Clutch Belts, Drive Chains, Front/Rear Brake Pads, Front/Rear Calipers, Front/Rear Rotors, Front/Rear Axles, Front/Rear Spindles, Swing Arm/Sway Bar Bushings, Front/Rear Tires, Front/Rear Wheels, Fuses, Head/Tail Light Housing Light Bulbs, Seats, Seat Boards, Floor Boards, Mirrors, Top, Winch, Windshield, Rubber/Plastic Components, Hardware.

Improper Use
This warranty does not cover parts that malfunction, fail, or are damaged due to improper or careless use of the vehicle, including but not limited to:

Not adhering to the Owner's Manual.
Driving at excessive speed.
Driving on public roads.
Operating beyond capacity.
Racing, use below the minimum operating age, or rental/commercial use.
Damages caused by excessive use.
Maintenance and Adjustment Services; Normal Deterioration
This warranty does not cover costs for parts or labour for normal maintenance services, normal wear and tear, deterioration or fading of paint, soft trim, cosmetic items, and appearance-related issues.

Damage or Malfunction Due to Improper Repair or Unauthorized Parts
This warranty does not cover parts that malfunction, fail, or are damaged due to:

Unauthorized alterations or modifications.
Removal of parts or the installation of unapproved parts, equipment, or accessories.
Repairs or adjustments not approved or recommended by Matrix or the Administrator.
Damage or Malfunction Due to Abuse, Neglect, Accident, Fire, or Acts of God
This warranty does not cover parts that malfunction, fail, or are damaged due to:

Accidents, objects striking the vehicle, or fire.
Neglect, lack of maintenance, improper use, or care.
Abuse or acts of God.
Damage Caused by the Environment
This warranty does not cover damage caused by:

Airborne fallout (e.g., chemicals, tree sap).
Salt, water, flooding, hail, windstorm, lightning, extreme temperatures, or other environmental causes.
Repairs by Non-Authorized Dealers
Repairs performed by any facility other than an Authorized Dealer are not covered under this warranty.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be canceled once processing begins

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.