Span America Encore Bed

MC9 Encore Heavy Duty Bed by Span America

The Span America Encore Bed is a high-quality healthcare bed designed for comfort, safety, and convenience. With a Safe Working Load of 600 lbs, it supports a wide range of users. Features like GlideAlign retractable deck technology and ReadyWide expansion make it adaptable to different mattress sizes and needs. The Intelligent Smart Stop system enhances safety by pausing the bed in low positions to reduce fall risks. Advanced positioning options, such as Comfort Chair and Cardiac Care, provide excellent support for patient care and recovery, making it an ideal choice for healthcare settings.

A Top-tier Bed Designed for Superior Care and Comfort

It features durable, easy-to-clean wide-arched slats and a lifetime welding guarantee. The bed includes a baseboard bumper bar, heavy-duty 3" casters, and mobility at any height with head and foot-end floor locks. Components are polyester powder-coated for durability. Additional features include a foot-end controller, a backlit 9-button control pendant, fixed mattress retainers, a vascular foot ratchet, and under-bed lights for discreet illumination.

Encore Bed - Ready Wide Bed Color Options

The Span America Encore Hospital Bed comes in a variety of colors, including Summer Flame, Valley Oak, Choco, Candle Light, and Hardrock Maple. These options make it easy to match the bed to your headboard or footboard, giving you a customizable look that fits your space.

Function Features

It offers key features like Glidealign retractable deck technology, Readywide integrated “two click” expansion and Intelligent Smart Stop for safety. With advanced positioning options like Comfort Chair, T/RT, and Cardiac Care, the Encore Bed is perfect for most users and mattresses, providing excellent support and ergonomics for both patients and caregivers.

Glidealign Retractable Deck Technology

Why Vertical Alignment Matters in Long-Term Care:

• Superior Fall Prevention: Keeping the user in vertical alignment ensures all access points in the bed environment remain safely within reach, reducing the risk of falls.
• Superior Staff Protection: Fixed-deck beds can't maintain user alignment, requiring frequent repositioning, which increases the risk of staff injuries.
• Superior Protection from Shearing: The user glides back to the original position after head-of-bed elevation, protecting sensitive skin areas like the sacrum, heels, and elbows from friction-induced shearing.

Readywide Integrated “Two Click” Expansion

Click once to pull expander out to 39″ wide. Click again for 42″ width.

• Navigates Narrow Doorways: Expanders provide a fast, hassle-free solution for in-facility bed mobility.
• Caregiver Advantages: Wider surface for safer, easier transfers and ADLs.

Intelligent Smart Stop Low Position Auto-Pause

• Automatically stops lowering when the deck reaches 12.5″ (318 mm) from the floor.
• Lowering can then be resumed via foot-end (staff) control only.
• Provides a cue for caregivers to confirm under-bed clearance.
• Eliminates the potential hazard of lowering the bed onto unseen obstructions via hand pendant.
• Aids in reducing injury and falls by users who might otherwise attempt to exit from a “too-low” position.

Smart Stop Improves Low-Bed Safety and Ergonomics

Smart Stop prevents falls by prohibiting the user from trying to egress from a dangerously too-low level. Lowering into the low height zone is only possible using the FEC. Flashing indicators display as the bed goes into the low height zone. Under-bed indicators can also be switched over to discreet nighttime floor level illumination.

3-Position Assist Device

Ergonomic 3-position assist device locks at a right angle to the bed for sturdy ingress/egress support, protecting both user and caregiver. Both the 3-position and half-length assist devices are made of molded, pleasing-to-touch materials.

Documents

Span Encore Product Brochure

Span America Encore Smart Stop

Span America Encore Product Information

Span America Encore Deck Technology

Span America Encore Structural Highlights

Packed with features

• Intelligent Smart Stop low position auto-pause improves low-bed safety and ergonomics
• Advanced Clinical Positioning includes Comfort Chair, T/RT, and Cardiac Care
• Hospital-grade ball bearing swivel casters provide full mobility at any height; the head-end includes a directional lock-out
• The bed travels virtually straight up and down, offering ample under-bed clearance
• Dual-position, dual-intensity under-bed lighting
• Trapezoidal slat profile offers superior strength, ventilation, and ease of cleaning
• Integrated ReadyWide expanders to 42"
• Foot-end controller with staff lockout
• Baseboard bumper, fixed mattress retainers, and vascular foot ratchet

Customize with

• Ergonomic 3-position side assist rail: Provides sturdy support for safer ingress and egress.
• Molded half-head assist rails: Adds stability and safety without obstructing access.
• Built-in backup battery: Ensures continuous operation during power outages for uninterrupted care.
• Customizable headboard and footboard options: Enhances room aesthetics and adapts to individual preferences.
• Gooseneck pendant holder on the headboard: Keeps controls within easy reach for convenience.
• Bed and deck angle indicator kit: Improves caregiver precision for positioning and adjustments.
• Side-carrying transport dollies: Simplifies bed movement through narrow spaces and reduces strain during maintenance.
• USB charging port: Offers added convenience for charging personal devices.
  

Specification

Warranty Information

• The product comes with a 5-year warranty on mechanical components, a 10-year warranty on the frame, and a 15-year warranty on the welds.

Return and Refund Policy

Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@firstclassmobility.com or call us at 307-243-4414

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.com at any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:

Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.

Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.

Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.

First Class Mobility offers a 30-day return policy for unused items in their original packaging. As authorized partners with various brands, please note that some brands have their own return policies.

EWheels allows returns within 14 days, provided the item is unopened, unused, and in its original packaging.

Products manufactured by these Vendors are Non-Returnable:

• AFIKIM
• Assured Comfort
• Charme Tech
• Dawn House
• Green Transporter
• Immersus
• Medacure Inc
• Pushpak Motors
• Prius Healthcare
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Journey - The Perfect Sleepchair (custom made to order)

 
Product Categories that are Non-Returnable:

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking fee of the product's total purchase price.
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.