My 4 wheel mobility scooter arrived two days after I ordered it. That and the ease of ordering put a smile on my face and there’s more. I just finished riding my scooter all over the first floor of my house and I am smiling big time and am sure to love it when I venture out and about with it...
This Scooter is a Life Saver...
4 WHEEL MOBILITY SCOOTER, LONG RANGE, 265LB CAPACITY
Providing safe, stable mobility assistance, the Vive four-wheel mobility scooter easy maneuvers over smooth, indoor and outdoor surfaces such as concrete, pavement, tile and carpeting with a turning radius of 4.3’. The mobility scooter includes a lightly padded seat and backrest with flip-back armrests, 8” flat-free tires and a front-mounted storage basket for carrying daily necessities. With a top speed of 3.7 mph, the mobility scooter has a driving range of up to 12.4 miles per charge. The power scooter also quickly disassembles into four pieces to easily fit in an average size vehicle.
Product Features 4 Wheel Mobility Scooter Features
EASY MANEUVERABILITY
Resting on a stable base of four, flat-free, tires to easily navigate over smooth surfaces and up and down inclines of six degrees or less.
SIMPLE TO TRANSPORT
Disassembling into four pieces, the folding mobility scooter easily fits in most vehicles for on-the-go use.
COMFORT SWIVEL SEATING
Easy to board and exit, the swivel seat and contoured backrest are height adjustable and covered with a supple black vinyl for comfort and easy cleaning.
VARIABLE SPEED SCOOTER
Select the maximum speed desired with the speed adjustment dial, providing greater safety and control.
LONG RANGE BATTERY WITH CHARGER
Included charger allows you to charge the standard 12V/12AH batteries on the scooter or easily remove the battery pack for off-board charging.
MORE STANDARD FEATURES
Each scooter includes a sturdy front tiller basket, a high-intensity LED headlight, and horn for added safety.
What’s included?
Vive 4-Wheeled Mobility Scooter
Off-board battery charger
PRODUCT SPECIFICATIONS
Overall Dimensions: (L x W x H) 37.7” x 19.6” x 33”
4 WHEEL MOBILITY SCOOTER, LONG RANGE, 265LB CAPACITY
Part
Guarantee Period
Frame
5 years
Electrical
6 months
Batteries
6 months
Horn
6 months
Controller
6 months
Handles
90 days
Charger
90 days
Battery case
60 days
Wheels
none / on arrival 30 days
Screws / Bolts / Nuts
none / on arrival 30 days
Cushions / Seats
none / on arrival 30 days
Paint / Panels
none / on arrival 30 days
Keys
none / on arrival 30 days
How heavy is the Vive scooter?
The Vive mobility scooter weighs 88.2 pounds. The heaviest piece when disassembled for transportation is 29 pounds.
Can the Vive scooter make it over a 2” doorstep?
The Vive scooter has a ground clearance of 1.57” and will not be able to clear 2” doorsteps.
What type of battery does the scooter use?
The Vive scooter uses two, 12V/12AH batteries.
Can I drive through gravel with my Vive scooter?
Because gravel is uneven, the scooter is not recommended for gravel paths or driveway use.
Does this scooter beep when backing up?
No, the Vive scooter does not beep when operating in reverse.
Will I be able to take the battery off of the scooter for charging?
Yes, the battery pack is removable for convenient off-board charging.
How does the scooter handle hills?
The Vive scooter is designed to safely handle inclines of 6 degrees or less.
Are the battery and charger included?
Yes! The Vive scooter includes a compatible battery pack and charger.
What is the weight limit for the Vive scooter?
The Vive scooter safely supports up to 265 pounds.
Does the scooter have reverse for backing up?
Yes! The Vive scooter can be driven in reverse, perfect for backing out of elevators, hallways, and similar areas.
Is the scooter easy to put together?
Yes! The Vive mobility scooter is easy to assemble: no tools are required.
Are the tires solid?
Yes, the flat-free tires are solid and nonmarking for safely navigating indoor surfaces.
Does the scooter include a front basket?
Yes! The Vive scooter includes a front basket that can be removed if desired.
How high is the scooter seat?
The scooter seat height is adjustable between 18.5” and 21.5”.
Return and Refund Policy
Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.comat any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:
Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.
Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.
Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.
First Class Mobility offers a 30-day return policy for unused items in their original packaging. As authorized partners with various brands, please note that some brands have their own return policies.
EWheels allows returns within 14 days, provided the item is unopened, unused, and in its original packaging.
Products manufactured by these Vendors are Non-Returnable:
Company List
AFIKIM
Assured Comfort
Charme Tech
Dawn House
Green Transporter
Immersus
Medacure Inc
Pushpak Motors
Prius Healthcare
ROHO
Scoota Trailer
SleepSafe Beds
Journey - The Perfect Sleepchair (custom made to order)
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
Adjustable Beds
Hospital Beds - (cannot be returned - special order item)
Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
Wheelchair Cushions
Specificied Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Missed Delivery and Return Policy
In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:
A 25% restocking fee of the product's total purchase price.
Outbound and return shipping costs associated with the delivery attempt.
We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
