The pressure mattress from Vive Health helps to prevent the pain and discomfort of pressure ulcers. The hospital mattress suitable for homecare is Perfect for seniors or anyone experiencing limited mobility.
Persistent pressure on some body parts (like the back or hips) can cause bedsores, especially in our beloved elderly or those carrying extra weight. But worry not! Vive Heath pressure mattress is specially designed with 19 alternating air chambers, ensuring the weight is continually redistributed and preventing those troublesome spots from developing.
Adjust the air pressure to your sweet spot for optimal comfort and swoop into a world where sound sleep and safety coexist. Plus, with the ultra-quiet compressor, your zzz’s remain uninterrupted and the removable waterproof cover means easy cleaning. Secure serene sleep, protect your skin, and dive into a world of supportive, restful nights with Vive Health.
Product Features:
prevent bedsores and ulcers: Alleviates painful pressure on patients who have limited mobility or are bedridden
19 alternating air chambers: Continually redistributing the weight, the air chambers inflate and deflate alternatively
variable pressure settings: Adjust the amount of air pressure for personal comfort and support or select the static or seated setting as necessary
ultra quiet compressor: Easy to set up, the digital compressor pump is exceptionally quiet to provide a restful atmosphere
removable waterproof cover: Constructed with a durable, latex-free vinyl, the waterproof alternating mattress is easy to clean
8” twin XL mattress: Supporting up to 350 pounds, the mattress is engineered for even support and breathable comfort
What is the purpose of an alternating pressure mattress?
This is a mattress replacement system for home or hospital beds. It has air-filled channels that alternate filling up and decompressing to keep bearing weight off certain areas, and allows blood flow to reach different areas of the body of immobilized or weak patients who cannot shift their weight frequently.
What is included with my purchase? Do I need to purchase anything in addition?
Everything you need is included with your purchase, nothing additional is required. Each unit includes the Vive 8” alternating pressure mattress, the Vive pressure pump, a flexible air hose, one replacement air chamber, and one patching kit.
How do I know if I need an alternating pressure mattress?
An alternating pressure mattress should be used for patients who are likely to spend more than 15 hours per day in bed or who are classified as medium to high risk of developing pressure ulcers, or bedsores.
How do I set up the alternating pressure mattress?
It’s very easy. Position the mattress on the bed and secure it to the bed using the strap. Connect the mattress feed pipes to the compressor (pump) connector using the flexible hose. Secure the compressor and plug it into an outlet. Turn on the mattress and begin use. Make sure the mattress has been fully inflated before positioning the patient on top of it.
Do the air cells cycle?
Yes, the air chambers cycle to redistribute pressure. The air-filled channels alternate from inflating to deflating to help vary the pressure and reduce the risk of pressure sores and ulcers.
What is the cycle time?
Each alternating cycle is approximately 10-12 minutes in length.
What is the pressure range?
The air pressure range is 20 to 80 mmHg.
How loud is the pump?
The pump is very quiet. You will hear a slight hum as the air pressure alternates.
Can you sit the hospital bed up in a sitting position with this mattress?
Yes! The alternating mattress includes a static seating setting for using a hospital bed in the sitting position.
Does the alternating pressure mattress help to avoid/reduce bedsores?
Yes, the alternating pressure mattress is used in the prevention and healing of bedsores. It is recommended that bedridden patients be turned and high-risk areas inspected regularly.
Return and Refund Policy
Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.comat any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:
Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.
Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.
Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.
Products manufactured by these Vendors are Non-Returnable:
Company List
AFIKIM
Assured Comfort
Charme Tech
Dawn House
eFoldi
Green Transporter
Immersus
Medacure Inc
Pushpak Motors
ROHO
Scoota Trailer
SleepSafe Beds
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
Adjustable Beds
Hospital Beds - (cannot be returned - special order item)
Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
Wheelchair Cushions
Specificied Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-7 business days.
Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
