The Vive Health Ice Therapy Machine is a convenient cold therapy unit that reduces swelling, pain, stiffness, and inflammation caused by surgery, arthritis, injury, and more. It applies targeted cold therapy anywhere on the body using a universal pad.
It's quiet, flexible, and covers large areas for effective relief. Whether you're an athlete or healing from an injury, this device makes recovery easier.
Say Goodbye to Pains
The Vive Health Ice Therapy Machine is your go-to for comfy rehab. Bye-bye pain, swelling, and inflammation! It's easy to use, providing targeted cold therapy for speedy recovery. Whether post-surgery or dealing with daily aches, this machine is your buddy for pain relief and comfort.
DIGITAL SETTINGS
LARGE THERAPY PAD
COLD THERAPY
Product Inclusions
Cold therapy unit
Universal therapy pad
Insulated connector hose
Power cord
Adjustable strap - small
Adjustable strap - medium
Adjustable strap - large
Ice Therapy Machine Features and Benefits
Target Cold Therapy: Soothing cold therapy reduces pain, swelling, stiffness, and inflammation due to surgery, injury, post-workouts, arthritis, and more.
Adjustable Straps: Secure the therapy pad on the shoulder, arm, back, hip, knee, calf, or ankle, with one of the three adjustable straps.
Insulated Connection Tube: Extra long 5-foot tubing is insulated to maintain the water temperature and secures the unit with leak-proof snap clips.
Versatile Therapy Pad: Uniquely designed therapy pad contours to the body for targeted relief with three sizes of non-slip straps for optimal positioning.
Quiet and Compact: Exceptionally quiet, the compact cooling unit holds 6L and includes a carry handle for easy portability.
Ice Therapy Machine Specifications
DIMENSIONS
Unit Base
10” x 10” x 10”
Universal Therapy Pad
Widest Point: 12” Longest Point: 11”
Connector Hose
5’
Small Band
4.5” x 15”
Medium Band
4.5” x 27.5”
Large Band
4.5” x 45”
Power Cord
5.8’
MATERIALS
Durable Composite
Insulated Foam Tubing
PVC
POWER
Input
110-240V AC
Output
12.0V-1.0A (1000mA)
Frequency
50/60 Hz
Warranty
2-Months Warranty starts from the date purchased.
Ice Therapy Machine Product Video
Vive Health Ice Therapy Machine FAQ's
Is the machine noisy?
No, the unit produces minimal noise during operation, however, it does chime to alert users when the water temperature is greater than 10 degrees celsius and chimes at the end of the selected session.
Do I need separate pads for different areas of the body?
The cold therapy machine includes a unique therapy pad to conform to any area of the body including the shoulder, arm, back, hip, thigh, knee, calf and ankle.
Can I control the flow rate?
Yes! At the start of each session, use the up and down arrows to select one of five rates of flow for a personalized treatment session.
Can I use this on my shoulder?
Yes! The cold therapy pad is uniquely designed to contour to the body, secured with the included straps for targeted relief.
Do I need to use ice?
Yes, filling the unit with ice to the designated fill line ensures the water is cooled for effective therapy.
How much ice do I need to put in the bucket?
The cold therapy base has a designated fill line for both ice and water. The base holds a total of six liters. If your device begins beeping, your water is too warm and you should add ice to the tank.
What is the temperature of the water in the pad?
The exact temperature of the water as it flows through the therapy pad will depend on the amount of ice in the unit.
How long is each cycle?
Each treatment session can be set in five-minute increments up to a recommended 30 minutes.
Return and Refund Policy
Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.comat any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:
Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.
Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.
Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.
First Class Mobility offers a 30-day return policy for unused items in their original packaging. As authorized partners with various brands, please note that some brands have their own return policies.
EWheels allows returns within 14 days, provided the item is unopened, unused, and in its original packaging.
Products manufactured by these Vendors are Non-Returnable:
Company List
AFIKIM
Assured Comfort
Charme Tech
Dawn House
Green Transporter
Immersus
Medacure Inc
Pushpak Motors
Prius Healthcare
ROHO
Scoota Trailer
SleepSafe Beds
Journey - The Perfect Sleepchair (custom made to order)
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
Adjustable Beds
Hospital Beds - (cannot be returned - special order item)
Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
Wheelchair Cushions
Specificied Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Missed Delivery and Return Policy
In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:
A 25% restocking fee of the product's total purchase price.
Outbound and return shipping costs associated with the delivery attempt.
We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
