Amigo Viva Mobility Scooter

Introducing the Amigo Viva Mobility Scooter – a fusion of elegance and functionality, designed to redefine your mobility experience. Crafted by Amigo, a trusted name in the mobility industry, the Viva Mobility Scooter is your key to effortless and stylish travel.

Key Features: 

☑  Elegant Design : The Amigo Viva is a masterpiece of design, combining sophistication with practicality. Its sleek lines and modern aesthetic make it a statement piece, reflecting your refined taste while providing unparalleled functionality.

☑  Versatile Travel Companion : Whether you're navigating city streets or exploring scenic outdoor landscapes, the Amigo Viva excels in versatility. Conquer various terrains with ease, and enjoy the freedom to go where you please.

☑  Comfort at Its Core : Immerse yourself in comfort with the plush, contoured seat and adjustable armrests of the Amigo Viva. Every journey becomes a pleasurable experience, ensuring you arrive at your destination feeling refreshed and revitalized.

PORTABLE BY DESIGN

A trailblazer in the mobility industry, the Viva Mobility Scooter is more than just a means of transportation; it's a statement of modern convenience and elegance.

☑ Intelligent Controls: The Amigo Viva Mobility Scooter features intuitive controls that make operation a breeze. Seamlessly adjust speed and direction with precision, ensuring a smooth and responsive ride tailored to your preferences. 

☑ Effortless Maneuverability: Navigate through narrow spaces and crowded areas effortlessly. The Amigo Viva's compact design and advanced steering technology guarantee a seamless journey, whether indoors or outdoors.

☑ Foldable for Convenience: Need to transport your scooter? The Amigo Viva folds easily, making it a convenient choice for those on the go. Effortlessly pack it into your vehicle or store it compactly when not in use.

Documents

VIVA Mobility Brochure

VIVA Mobility Manual.pdf

 Specifications

Warranty Information

• AMI will repair or replace any part found to be defective in materials or workmanship under normal use. For certain warranty repairs, AMI may utilize factory-remanufactured parts instead of new ones. Replacement parts under warranty are covered for the remaining duration of the Amigo unit's warranty. Labor costs are covered under warranty for the first 60 days of ownership.

Product Video

General Warranty Provisions

Amigo Mobility International, Inc. (AMI) warranties the original, completed Amigo it manufactures only to the original owner. If a warranty card or proof of purchase is not received, the warranty begins on the date the Amigo was shipped.

Warranty Exclusions: The warranties do not cover failure of any part or accessory due to:

Shipping damage
Abuse, misuse, accidental damage, or acts of nature
Exceeding the specified weight capacity of the model
Improper installation or opening sealed components
Modifying the Amigo or installing accessories not authorized by AMI
Warranty Coverage:

General Repair/Replacement: AMI will repair or replace parts that are defective in material or workmanship under normal use. For some warranty repairs, AMI may use factory-remanufactured parts instead of new parts. Warranty replacement parts are covered for the remainder of the Amigo unit's warranty. Labor costs are covered for the first 60 days of ownership.

Structural Components: Platform, frame, and seat post have a limited lifetime warranty (seven years).

Main Components: Controller, charger, motor, and transaxle have a two-year warranty.

Seats and Other Components: Covered for one year (cuts and tears in seats are not covered).

Batteries: Batteries supplied by AMI have a one-year warranty (freight not included after six months). Batteries carry Amigo brand labels.

Exclusions: Damage caused by moisture, spillage, or leakage is not covered.

Lithium-Ion Batteries:

Warranty period is 60 months, starting from when the Amigo healthcare model or batteries are shipped from the AMI factory. The serial number of the unit or date code on the battery is required.
Warranty covers defects in workmanship and material.
Warranty applies if a fully recharged battery has less than 50% of its rated capacity under normal operating/charging conditions within the 60-month period.
Lithium-ion batteries must be returned to AMI for testing to confirm warranty conditions are met.
Repair/Replacement Process: AMI will repair or replace products/parts found to be defective under warranty at their factory in Bridgeport, Michigan.

If inspection shows the returned part or unit is fully functional or inoperable for a non-warranty reason, it will be returned at the owner's expense.
Parts Purchased Separately/Rebuilt Units: These carry a one-year warranty against defects in material and workmanship.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.