FR1 City Heavy Duty 4-Wheel Mobility Scooter for Everyday Urban Travel

The FreeRider FR1 City Bariatric Mobility Scooter is a compact scooter built for everyday travel on typical urban surfaces. It is made for users who want a mobility scooter designed to operate in tighter spaces than larger models.

It has a 55-inch turning radius, which allows the scooter to turn within a defined space. The front and rear suspension are designed to absorb movement from uneven pavement.

Power and Settings You Can Count On

The FR1 City offers up to 20 miles of travel per charge and a top speed of 5 mph, giving users enough range to enjoy day to day plans. The simple control panel includes speed adjustment, forward and reverse levers. A Hi/Lo speed switch helps when entering smaller indoor spaces.

Smooth Ride With Suspension and Supportive Seating

Front and rear suspension help absorb bumps on uneven paths, creating a smoother ride on outdoor sidewalks and indoor flooring.

The padded 18-inch swivel seat and adjustable tiller angle allow you to find a position that feels natural, while the delta handlebar offers easier steering for users who prefer reduced wrist rotation.

Lighting Designed for Busy Environments

The FR1 City includes a halo daytime running light in the front to help you stay visible in crowded areas. Rear brake lights and turn indicators let others see your direction and movement more clearly. These features support safer ride.

Documents

FreeRider FR1 City Multi Model User Manual FreeRider FR1 City Multi Model Brochure

WARRANTY TERMS:

Keep your serial number handy; it’s located on the front frame under the chassis cover. The scooter's frame is covered for 36 months from the purchase date against defects in materials or workmanship, while electronic components are covered for 12 months. This warranty is in addition to your legal rights. Parts replaced or repaired under this warranty will be covered for the remaining warranty period. It applies ONLY to parts supplied or approved by your Authorized Luggie Dealer, and it is not transferable due to the individualized nature of this product. For more details, please refer to your warranty sheet.

BATTERY WARRANTY:

The battery that comes with your Luggie has a limited 12-month warranty against material defects and workmanship. Any faults due to manufacturing issues usually appear within a few weeks. Battery performance depends on how often you use the scooter and charge the battery. Some decline in performance and range is normal due to wear and tear, misuse, or accidental damage, in which case the warranty will not apply. Users with busy lifestyles, higher weight, or specific conditions may wear out their battery during the warranty period due to heavy use. The battery has a set number of discharge cycles, meaning more use can shorten its lifespan.

Order Processing 

Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.

Stock availability is confirmed after purchase:

• In stock: Your order will be prepared and shipped.

• Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.

After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.

Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.

Condition of Returns

Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.

How to Request

All return, refund, or exchange requests must be submitted in writing to
📧 support@firstclassmobility.com

Pre-Orders & Backorders

Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.

Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.

Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.

If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.

Final Sale Items

The following categories are non-returnable and non-refundable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries & Refused Shipments

Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand.
We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.

After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.

Chargebacks & Disputes

If you experience any issues with your order, please contact us first so we can assist.

By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.

Agreement & Disclaimer

By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.

All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.