Universal Therapy System UTS Mattress

Universal Therapy System (UTS) Low Air Loss Mattress System by Great Life Healthcare

The Universal Therapy System (UTS) Mattress by Great Life Healthcare works by actively encouraging blood flow through a 10-minute cycle that gently increases and decreases pressure within the support surface. This dynamic pressure adjustment helps reduce interface pressures, which prevents tissue breakdown and promotes healing.

UTS features integrated automatic weight-sensing technology, ensuring optimal distribution of patient weight. It combines both a low-pressure alternating mode and a continuous low-pressure mode in a single air mattress system, providing exceptional pressure relief. This design is highly effective in preventing and treating pressure ulcers, including those up to stage 4.

The UTS Low Air Loss Mattress System is super convenient and easy to use. The pump is integrated into the mattress, eliminating the need for bulky blowers hanging off the side of the bed. You only need to manage the power cord, which can be neatly secured with loops on the mattress to keep it out of the way, reducing the risk of trips or falls. Plus, the blower is much quieter than most other systems, ensuring it won’t disturb anyone. The mattress automatically adjusts the air pressure to match the person's weight, with manual adjustments available via the hand controller when needed.

Universal Therapy System UTS Mattress Layers

Universal Therapy System UTS Mattress Modes

The Static Mode and Alternating Mode on the Universal Therapy System (UTS) Low Air Loss Mattress System serve different functions to provide optimal support for patients:

1. Static Mode: In this mode, the mattress provides continuous low pressure across the entire surface. It is designed for patients who need constant, even pressure to prevent discomfort and skin breakdown. This mode is ideal for patients who are less mobile or have a higher risk of developing pressure ulcers, providing stable support over extended periods.

2. Alternating Mode: In alternating mode, the mattress alternating pressure across different zones in a cycle, typically every 10 minutes. This dynamic adjustment helps promote blood circulation by periodically redistributing pressure from one area to another. This mode is particularly beneficial for patients who are at risk of pressure ulcers or have existing ulcers, as the changing pressure helps to relieve stress on sensitive areas and encourages tissue oxygenation and healing.

Universal Therapy System Essential Features

Hard-plumbed air cells prevent air leaks for enhanced durability

CPR quick release system deflates the mattress quickly in emergencies

Durable foam pad covers for added comfort and protection

Welded vinyl bladder containment straps offer secure and reliable support

Fluid-resistant cover ensures protection against spills and stains

Pendant control for easy and convenient operation of the system

Universal Therapy System Features and Benefits

• Integrated Pump: Eliminates the need for bulky blowers, making the system more streamlined and easier to manage, with no additional equipment hanging off the side of the bed.
• Quiet Operation: Ensures a peaceful environment by minimizing noise, so patients can sleep soundly without disturbances.
• Automatic Weight-Sensing Technology: Adjusts air pressure based on the patient's weight, ensuring consistent and optimal pressure distribution for maximum comfort and safety.
• Manual Adjustment Option: Allows caregivers to fine-tune the air pressure via the hand controller, accommodating individual patient needs and preferences.
• Dynamic Pressure Adjustment Cycle: Alternates pressure every 10 minutes, promoting blood circulation, preventing pressure ulcers, and aiding in the healing process.
• Low-Pressure Alternating Mode: Gently alternates between low-pressure zones, reducing pressure points and preventing tissue breakdown.
• Continuous Low-Pressure Mode: Provides constant low pressure, offering sustained comfort and support to prevent discomfort and skin damage.
• Hard-Plumbed Air Cells: Prevents air leaks, ensuring long-term durability and stable pressure throughout the mattress for consistent support.
• CPR Quick Release System: Instantly deflates the mattress in emergency situations, allowing quick access to the patient and facilitating a rapid response.
• Fluid-Resistant Cover: Protects the mattress from spills and stains, ensuring easy cleaning and maintaining a hygienic environment for the patient.

Documents

Universal Therapy System UTS Mattress Product Brochure

Specification

Universal Therapy System Warranty Information

• The Universal Therapy System UTS Mattress comes with a 1 year warranty.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Prius Healthcare USA guarantees that this equipment will be free from defects in material and workmanship for 12 months from delivery. We will repair or replace any defective part at no cost. However, this warranty does not cover damage from shipping, tampering, improper maintenance, accidents, negligence, misuse, or unauthorized repairs. Prius Healthcare USA is not liable for any issues outside this warranty.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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