Warranty
SUPERHANDY ONE-YEAR LIMITED WARRANTY
1. Eligibility:
This warranty only applies to products purchased directly from SuperHandy or from one of our authorized distributors/resellers. SuperHandy is a registered brand under the ownership of Great Circle Machinery Corp. Products purchased from unauthorized third-party dealers are not covered by this warranty. In such cases, any replacement parts or units will need to be purchased.
2. Warranty Coverage:
SuperHandy ("Brand"), under the ownership of Great Circle Machinery Corp., warrants to the original purchaser ("Purchaser") that the product ("Product") will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase ("Warranty Period"). Should the Product fail to conform to this warranty, the Brand will, at its discretion, either provide replacement parts or, in cases where the entire product is shown to be irreparable, replace the product, provided the Purchaser follows the procedures outlined below.
3. Limitations:
This warranty does not cover damage or malfunctions caused by:
Normal wear and tear. b) Improper installation, misuse, abuse, negligence, or accidents. c) Unauthorized repairs or modifications. d) Natural disasters or other external causes.
4. Warranty Claim Procedure:
To make a warranty claim:
Contact SuperHandy’s customer service within the Warranty Period, providing a description of the issue and proof of purchase. b) Upon validation of the claim, the Manufacturer may, at its discretion, send out replacement parts that address the problem. c) If the Purchaser provides conclusive evidence that the entire item is not repairable or usable, the Manufacturer may, at its discretion, issue a replacement product. d) If a Purchaser is unable to perform necessary repairs, and a local power equipment shop is engaged for repairs, the Manufacturer may consider reimbursement or other accommodations on a case-by-case basis, but such accommodations are not guaranteed under this warranty.
5. Limitation of Liability:
The manufacturer’s liability under this warranty is limited to the provision of replacement parts or the replacement of the Product. Manufacturer shall not be liable for any incidental, consequential, or special damages resulting from the use or inability to use the Product.
6. No Other Warranties:
This warranty is the sole and exclusive warranty provided by the Manufacturer for the Product and is in lieu of all other warranties, representations, guarantees, and conditions, whether express or implied, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.
7. Governing Law:
This warranty shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Notwithstanding the foregoing, any legal proceedings arising out of or relating to this warranty shall be brought exclusively in the federal or state courts located in California, and the parties consent to the personal jurisdiction and venue of these courts.
Order Processing
Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.
Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.
If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.
If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for eligible products.
Approved returns are subject to:
After 14 days, all sales are considered final.
Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.
To request a return, please email:
support@firstclassmobility.com
Pre-Orders & Backorders
Some products may require advance reservation to secure manufacturer inventory.
Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.
Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.
Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.
Final Sale Items
Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:
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Beds and mattresses
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Batteries and chargers
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All lifts (residential, vehicle, and patient lifts)
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Lift chairs, geri chairs, and patient room chairs
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Wheelchair cushions, support surfaces, and slings
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Mobility and Lift accessories
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Red light therapy devices
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All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries, Refused Shipments & Incorrect Addresses
Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.
If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand and product.
We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.
After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.
Payment Disputes
If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.
In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.
Agreement
By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.
Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.
