Human Care Nexus 3 Folding Rollator

Safer, Slimmer Rollator for Everyday Mobility – Innovative Cross-Folding Design

If you struggle with bulky walkers that don’t fit in small spaces, the Human Care neXus 3 Rollator solves that problem. With its unique cross-folding frame, it folds compactly for easy storage, passes smoothly through narrow doorways, and even stands upright when folded with the bag attached. Lightweight yet sturdy, it supports up to 441 lbs, making it one of the strongest rollator in its class.

Why Choose the neXus 3?

Easy to Fold, Easy to Store

The first rollator with a cross-folding frame – folds like an accordion for quick storage in closets, cars, or tight hallways.

Safe & Supportive Walking

• Cable-free brakes reduce snag risks and keep your home safer.

• Ergonomic handgrips designed to reduce wrist strain and improve posture.

• Large 8" wheels for stability on indoor flooring and outdoor sidewalks.

Better Rest When You Need It

• Padded seat with flip-over backstrap for better support.

• Soft zippered bag included – stays attached even when folded.

Fits Your Height & Lifestyle

Available in Super Low, Low, and Standard models, so users from petite to tall can walk naturally and comfortably.

Key Features

• Innovative cross-folding design for compact storage

• Cable-free braking system for safety and smooth control

• Ergonomic handgrips for natural wrist positioning

• Padded seat with backstrap for supported sitting

• Lightweight aluminum frame – only 16–17 lbs depending on size

• Durable 8" wheels suitable for indoor and outdoor use

• Zippered carry bag included, folds with the rollator

• Available in Black, Blue, or Burgundy Red

• Weight capacity: 441 lbs

Documents

Human Care Nexus 3 User Manual

Human Care Nexus 3 Product Sheet

Human Care Nexus 3 Reconditioning Manual

Specifications

Warranty Information

• Your neXus 3 Rollator comes with a 5-year frame warranty and 1-year parts warranty, giving you long-term reliability.

Warranty Information


The warranty begins on the original purchase date by the customer and is valid only with proof of purchase from an Authorized Human Care Dealer.

✅ What's Covered
5-Year Warranty:
The frame of all neXus series rollators, including the neXus oNe, is covered against manufacturing defects and workmanship issues for a full 5 years.

1-Year Warranty:
All distributed parts (e.g., wheels, brakes, handles) are covered for 1 year from the date of purchase.

⚠️ Exclusions and Conditions
Normal wear and tear parts are not covered, such as tires, grips, seat fabric, or other components that wear out through regular use.

Warranty claims must be approved by Human Care before any repairs or replacements are made.

Replacement parts will only be provided once per warranty period.

Human Care reserves the right to determine the best method of repair or replacement.

🧾 Warranty Requirements
Proof of purchase from an authorized dealer is required.

All warranty requests must be submitted during the valid warranty period.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.