3-in-1 Alternating Therapy with Micro Low Air Loss

Long hours in bed can make staying supported a challenge. The MOXI eMOTION is built to keep users steady through a gentle 3-in-1 Alternating Pressure cycle that shifts air across the surface to reduce continuous pressure.

Its Micro Low Air Loss feature moves air through tiny channels to help control heat and moisture, keeping the surface dry and balanced.

Built to support up to 440 lbs, the eMOTION pairs an 8-inch cell-in-cell air mattress with a quiet, adjustable control unit. Even during a power loss, the mattress stays partly inflated, maintaining a stable surface ready for use.

Smart Airflow That Adapts to Movement

The eMOTION control unit lets caregivers switch between Alternating, Static, and Max-Inflate modes. In alternating mode, air shifts through rows of cells in a gentle 3-to-1 cycle, keeping two-thirds of the body supported while one section adjusts.

Cycle times can be set from 5 to 20 minutes, and firmness levels can be changed with simple touch controls. This steady airflow helps spread body weight evenly and maintain a stable surface as the user moves or changes position.

Built for Everyday Use and Easy Care

The mattress includes a quilted, vapor-permeable cover that helps control heat and surface moisture. Straps underneath keep the mattress secure on the bed frame during movement or transfers.

The lightweight control unit fills the mattress quickly and locks automatically to hold the selected settings. Each part is made for daily use easy to clean, easy to handle, and ready for consistent performance in home or care settings.

Discover how a hospital bed mattress, featuring Alternating Pressure and Low Air Loss technologies. Click Here!

Key Features

• 3-in-1 Alternating Pressure Therapy – Two-thirds of the body stay supported while one section readjusts.

• Micro Low Air Loss System – Moves air through small channels to manage heat and moisture.

• Static & Max-Inflate Modes – Provide firm support for repositioning or quick inflation.

• Adjustable Cycle & Firmness – Choose 5-, 10-, 15-, or 20-minute cycles and seven firmness levels.

• 8-Inch Cell-in-Cell Air Bladder – Stays partly inflated during power loss.

• Seat Function: Adds support when sitting up in bed.

• Quiet Control Unit: Smooth and silent operation.

• Easy-Clean Cover: Wipes clean easily and stays secure on the bed.

• Safety Alarms: Alerts for low pressure or power loss, with a mute option.
  

• Secure Fit – Base straps keep the mattress in place.

Documents

MOXI eMOTION Mattress System User Manual

MOXI eMOTION Mattress System Brochure

eMOTION Mattress and Pump Specifications

Warranty Information

• One Year Limited Warranty on the control unit and soft items.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Warranty

MOXI eMOTION Mattress System with Alternating Pressure Therapy & Micro Low air Loss comes with one year limited warranty on the control unit and soft items.

📦 Order Acknowledgment

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📦 Stock & Availability

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• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

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