Protekt Aire 5000DX Alternating Pressure Mattress System by Proactive Medical
The Protekt® Aire 5000DX by Proactive Medical is a low air loss and alternating pressure mattress system designed for comfort and skin protection. Its digital pump features Auto Compressor Sleep Technology (ACST), which extends pump life by shutting off the compressor once the desired pressure is reached. The pump offers adjustable weight settings, a preset 10-minute alternating cycle, and a static function for safe patient transfers.
The mattress includes a 5-inch air layer with a 3-inch densified fiber base for added support during power failures. With a weight capacity of 400 lbs and dimensions of 80”L x 36”W x 8”H, it is suitable for various patient needs. Optional raised side rails provide extra safety, making it a reliable choice for effective pressure therapy and patient care.
Enhanced Patient Comfort
The Protekt® Aire 5000DX helps patients by providing advanced pressure redistribution and moisture management, which are essential for preventing and managing pressure injuries. The low air loss feature keeps the patient’s skin cool and dry, reducing the risk of skin breakdown, while the alternating pressure therapy relieves pressure on vulnerable areas of the body. The static function ensures stability during transfers, making it safer and more comfortable for patients to get in and out of bed.
Protekt Aire 5000DX Key Features:
Digital Pump with Auto Compressor Sleep Technology (ACST): Shuts off the compressor at desired pressure level, extending pump life.
Low Air Loss and Alternating Pressure Therapies: Provide two essential therapies in one system.
Adjustable Weight Settings: Customizes pressure according to each patient’s therapeutic requirements.
Preset 10-Minute Alternating Cycle: Enhances pressure relief for patients.
Static Function: Ensures safe and easy patient transfer.
5-inch Mattress with 3-inch Densified Fiber Base: Provides a solid support structure in case of power failure.
18 Laser Holes: Maintains a cool and dry environment for the patient.
Nylon Top Cover: Fluid-resistant and quilted for added comfort.
Static Head Section: Prevents unnecessary head and neck movement.
Optional Raised Side Rails: Offers added security.
Weight Capacity: Supports up to 400 lbs.
Warranty: Two-year non-prorated.
Important Notice: Due to health and hygiene regulations, this product is non-returnable. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.
Top Cover: Quilted Nylon/ PU Air Cells: 17 ea, Nylon/ PVC, 5"H Bottom Cover: Nylon/ PVC w/ 3"H Foam
Weight Capacity
400 lbs.
Warranty Information
The Protekt Aire 5000DX Alternating Pressure Mattress System comes with a two-year non-prorated warranty.
Warranty Information
The Protekt Aire 5000DX Alternating Pressure Mattress System comes with a two-year non-prorated warranty.
Order Processing
Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.
Stock availability is confirmed after purchase:
In stock: Your order will be prepared and shipped.
Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.
After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.
Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.
Condition of Returns
Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.
Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.
Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.
Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.
If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.
Final Sale Items
The following categories are non-returnable and non-refundable:
Beds and mattresses
Batteries and chargers
All lifts (residential, vehicle, and patient lifts)
Lift chairs, geri chairs, and patient room chairs
Wheelchair cushions, support surfaces, and slings
Mobility accessories
Red light therapy devices
All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries & Refused Shipments
Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand. We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.
After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.
Chargebacks & Disputes
If you experience any issues with your order, please contact us first so we can assist.
By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.
Agreement & Disclaimer
By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.
All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.
Protekt Aire 5000DX FAQ's
What is the weight capacity of the Protekt Aire 5000DX mattress system?
The mattress system supports a weight capacity of up to 400 lbs.
What unique feature does the Protekt Aire 5000DX pump have?
The system features Auto Compressor Sleep Technology (ACST), which turns off the compressor once the desired pressure is reached, extending pump life.
What are the two therapies offered by the Protekt Aire 5000DX?
The mattress system provides low air loss and alternating pressure therapies, which work together to prevent and manage pressure injuries.
How customizable is the pressure on the Protekt Aire 5000DX mattress?
The pump has adjustable weight settings, allowing clinicians to customize the pressure according to each patient’s specific therapeutic needs.
What is the preset alternating cycle time for the Protekt Aire 5000DX?
The system includes a preset 10-minute alternating cycle for pressure relief and comfort.
Does the Protekt Aire 5000DX have a function to ensure safe patient transfer?
Yes, the system has a static function that ensures stability during patient transfers, making it safer and easier for patients to get in and out of bed.
Does the Protekt Aire 5000DX mattress have an alarm for low pressure?
Yes, it includes an audio/visual low-pressure alarm to alert caregivers in case of compromised airflow.
What is the design of the mattress for added support during power failures?
The mattress includes a 5-inch air layer with a 3-inch densified fiber base, which ensures solid support in the event of a power failure.
What features help maintain a cool and dry environment for the patient?
The mattress includes 18 laser holes that promote air circulation, keeping the patient cool and dry.
Is there an option for raised side rails with the Protekt Aire 5000DX mattress system?
Yes, the system offers optional raised foam side rails for added patient security.
