Optima Auto Alternating Pressure Mattress by Wellell
The Optima Auto Alternating Pressure Mattress by
Wellell helps prevent pressure injuries in high-risk patients by redistributing pressure and improving blood circulation. Its advanced alternating pressure technology reduces tissue compression, protecting vulnerable areas like the sacrum, heels, and hips.
By preventing skin breakdown and minimizing caregiving challenges, it enhances patient outcomes and reduces the risk of complications in critical care settings. This mattress has a weight capacity of up to 550 lbs and measures 79"L x 36"W x 8"D. The operating cycle can be adjusted to 10, 15, 20, or 25 minutes.
Easy Pressure Relief with Auto-Detection
The pump on the Optima Auto Mattress automatically detects when it needs to adjust and starts working right away. This feature makes it easier for caregivers to provide the best pressure relief care quickly. They don’t have to worry about making manual adjustments, which saves time and helps ensure patients get the comfort they need without delay. Perfect for home care and hospital use.
Smart Inflation for Comfort
The Optima Auto Mattress automatically inflates the sacrum area to the perfect firmness when the head section of the mattress is raised above 30 degrees. This feature ensures that patients receive the right support and comfort without any extra effort from caregivers, helping to maintain a comfortable position while resting.
User-Friendly Pump and Quiet Operation
The Optima Auto Mattress features an easy-to-use pump interface that makes it simple for caregivers to provide consistent care and comfort all day long. Plus, the low noise levels ensure that the environment remains calm and peaceful, allowing both caregivers and patients to focus on their tasks without distractions.
Continuous Comfort During Transport
The Optima Auto Mattress provides continuous pressure relief even during transport, ensuring that therapy is not interrupted. This feature helps maintain patient comfort and supports effective care, making it easier for caregivers to move patients without worrying about their well-being.
Features and Benefits
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Automatic Pressure Adjustment: The mattress changes pressure based on the patient’s weight, keeping them comfortable and preventing pressure sores.
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Extra Sacrum Support: Special air cells in the sacrum area provide additional support, making it easier for patients to sit and move in bed.
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Built-in Battery Option: The optional battery allows the mattress to work for up to 6 hours during power outages or while transporting patients, ensuring comfort continues.
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Easy-to-Use Control Panel: The simple control panel lets caregivers quickly adjust settings, making it easy for anyone to use.
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Quiet Operation: The pump runs quietly, creating a peaceful environment for patients and caregivers.
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Automatic Sacrum Inflation: When the head of the mattress is raised, the sacrum area automatically inflates for proper support.
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Comfort During Transport: The mattress keeps providing pressure relief while moving patients, ensuring they stay comfortable.
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Simple to Clean: The mattress is easy to maintain, saving time and helping keep the area clean.
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Prevents Pressure Injuries: These features work together to reduce the risk of pressure sores, helping patients rest and recover.
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Supports Caregiver Efficiency: The mattress makes it easier for caregivers to provide care, allowing them to focus on other important tasks while keeping patients comfortable.
Documents
Wellell Optima Auto Product Brochure
Specification
| Mattress |
| Maximum Patient Weight |
550 lbs |
| Dimensions |
79"L x 36"W x 8" D |
| Cell Height |
8 in cells |
| Weight |
20.2 lbs |
| Top Cover Material |
4-way stretch PU |
| Cell Material |
TPU |
| Flame Retardant Standards |
EN597-1; EN597-2 |
| Pump |
| Dimensions |
13.4"L x 6.5"W x 10.2"D |
| Weight |
9.9 lbs and 11 lbs (With battery) |
| Case Material |
Fire Retardant ABS |
| Supply Voltage |
220 – 230 V / 50 Hz |
| Operating Cycle |
10 / 15 / 20 / 25 minutes |
Warranty Information
- The Wellell Optima Auto Alternating Pressure Mattress comes with a 12-month warranty against manufacturing defects.
Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.
Product Video
Order Acknowledgment
Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.
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Payment Authorization
Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.
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Stock Verification
After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:
- An estimated restock date
- Alternative products
- A full refund upon request
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Order Updates
You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.
Order Cancellation Policy
We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:
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Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
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After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
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Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.
If you need to cancel your order, please contact us as soon as possible to avoid additional fees.
Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.
Refunds and Returns.
All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.
If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.
Returns
You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:
- Be in unused condition
- Be returned in its original packaging
- Include all parts, accessories, and documentation
Products manufactured by these Vendors are Non-Returnable:
Company List
- AFIKIM
- Amico (custom order)
- Assured Comfort
- Circle Specialty
- Charme Tech - StarSleep
- Costcare
- Dawn House
- DeBug
- Discover Your Mobility
- Green Transporter
- Handicare
- Hooga Health
- Immersus
- Joerns Healthcare
- Medacure Inc
- ObboMed
- Pushpak Motors
- Prius Healthcare
- Pro Active Medical & Protekt Aire
- ROHO
- Scoota Trailer
- SleepSafe Beds
- Span America Mattresses
- Supracor
- Journey Health - The Perfect Sleepchair (custom-made to order)
- Wellell
- Vipamat
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
- Adjustable Beds
- Hospital Beds - (cannot be returned - special order item)
- Mattresses (non-refundable, custom-ordered products)
- Red Light Therapy
- Wheelchair Cushions / Support Surfaces
- Specific Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.
Please Read the Following
When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.
Damages
Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.
Missed Delivery and Return Policy
IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:
- A 25% restocking and handling fee
- Outbound and return shipping costs
To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Warranty
All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.
Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.
We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@firstclassmobility.com with any questions,
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