Optima Prone Alternating Pressure Mattress by Wellell

The Wellell Optima Prone Alternating Pressure Mattress is designed to provide advanced care and comfort for people at high to very high risk of pressure injuries, especially those who need to stay in the prone (face-down) position. This mattress automatically adjusts to lift the shoulders and relieve pressure across the entire body, making it easier to manage and prevent pressure sores. It supports patients weighing up to 550 pounds, and has a dimension with a 79" L x 36"W and 8" H.

Optima Prone Gentle Head Support for Easy Adjustments

The Optima Prone mattress gently lifts the shoulders and creates space below the chin, making it easy to adjust head position comfortably. This hospital bed mattress feature allows for safe and smooth repositioning, giving you reliable support with minimal effort and ensuring that airway tubing stays clear.

Optima Prone Relax and Rest Easy

The Optima Prone mattress is designed to offer soothing. With advanced pressure-relief features, it gently reduces pressure on key areas, making each moment more comfortable and refreshing. Whether you’re relaxing, napping, or resting for longer periods, this mattress provides a soft, supportive experience for the body. Best choice for patient care.

Optima Prone Simple to Use Air Cell Firmness

Ease and convenience are built right in. The Optima Prone’s air cells are easy to adjust, allowing you to find just the right level of support without hassle. Quick, simple adjustments make it easy to stay in a comfortable position, so you can enjoy relaxing with no fuss or worry.

Optima Prone Easy Airway and Tubing Management

The Optima Prone mattress lets you deflate individual air cells to help organize airway and fluid tubing. This design helps prevent blockages, ensuring smooth flow for treatments like hemodialysis. It improves your comfort while also making things easier for caregivers, creating a better experience for everyone.

Optima Prone Gentle Protection for Your Face

The special headrest design features a soft pillow and a sculpted pocket for your ears, providing extra comfort while you rest. This design reduces pressure on your face and ears when lying in a prone position, helping to keep you comfortable and safe from potential injuries. You can also adjust the firmness to suit your needs, ensuring a cozy and supportive experience.

Wellell Optima Prone Alternating Pressure Mattress

The Wellell Optima Prone Alternating Pressure Mattress features a unique design that protects the patient’s face and ears during the prone position. Its patented air cell technology helps prevent pressure sores and injuries in these sensitive areas, ensuring comfort and safety for patients during prolonged periods of lying face down. This innovative mattress system provides optimal pressure relief, reducing the risk of complications and supporting a more comfortable recovery for patients in critical or postoperative care.

Optima Prone Essential Features

Features and Benefits

• Automated Shoulder Lift: This lifts your shoulders gently, making it easy for caregivers to adjust your head. It keeps you safe and comfortable while you rest.

• Customizable Air Cells: You can change the firmness of each air cell to fit your comfort. This helps reduce pressure on sensitive areas for a better rest.

• Easy Airway Management: The design allows easy access to airway and fluid tubing, preventing blockages and ensuring smooth medical treatments.

• Soft, Protective Headrest: The headrest has soft padding and ear pockets to support your face and ears, reducing pressure and making it more comfortable.

• Smooth Adjustments: It’s easy to set up and adjust the mattress, allowing quick changes to keep you comfortable.

• Advanced Pressure Relief: The design helps prevent discomfort and pressure injuries during long rests, keeping you relaxed.

• Durable Construction: Made with strong materials, this mattress is built to last and provide consistent comfort over time.

Documents

Wellell Optima Prone Alternating Pressure Mattress Brochure

Wellell Optima Prone Clinical Practice Guideline

Specification

Warranty Information

• Most products on our Wellell website come with a 12-month warranty against manufacturing defects. 

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Product Video

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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