Amigo Viva Mobility Scooter

Introducing the Amigo Viva Mobility Scooter – a fusion of elegance and functionality, designed to redefine your mobility experience. Crafted by Amigo, a trusted name in the mobility industry, the Viva Mobility Scooter is your key to effortless and stylish travel.

Key Features: 

☑  Elegant Design : The Amigo Viva is a masterpiece of design, combining sophistication with practicality. Its sleek lines and modern aesthetic make it a statement piece, reflecting your refined taste while providing unparalleled functionality.

☑  Versatile Travel Companion : Whether you're navigating city streets or exploring scenic outdoor landscapes, the Amigo Viva excels in versatility. Conquer various terrains with ease, and enjoy the freedom to go where you please.

☑  Comfort at Its Core : Immerse yourself in comfort with the plush, contoured seat and adjustable armrests of the Amigo Viva. Every journey becomes a pleasurable experience, ensuring you arrive at your destination feeling refreshed and revitalized.

PORTABLE BY DESIGN

A trailblazer in the mobility industry, the Viva Mobility Scooter is more than just a means of transportation; it's a statement of modern convenience and elegance.

☑ Intelligent Controls: The Amigo Viva Mobility Scooter features intuitive controls that make operation a breeze. Seamlessly adjust speed and direction with precision, ensuring a smooth and responsive ride tailored to your preferences. 

☑ Effortless Maneuverability: Navigate through narrow spaces and crowded areas effortlessly. The Amigo Viva's compact design and advanced steering technology guarantee a seamless journey, whether indoors or outdoors.

☑ Foldable for Convenience: Need to transport your scooter? The Amigo Viva folds easily, making it a convenient choice for those on the go. Effortlessly pack it into your vehicle or store it compactly when not in use.

Documents

VIVA Mobility Brochure

VIVA Mobility Manual.pdf

 Specifications

Warranty Information

• AMI will repair or replace any part found to be defective in materials or workmanship under normal use. For certain warranty repairs, AMI may utilize factory-remanufactured parts instead of new ones. Replacement parts under warranty are covered for the remaining duration of the Amigo unit's warranty. Labor costs are covered under warranty for the first 60 days of ownership.

Product Video

General Warranty Provisions

Amigo Mobility International, Inc. (AMI) warranties the original, completed Amigo it manufactures only to the original owner. If a warranty card or proof of purchase is not received, the warranty begins on the date the Amigo was shipped.

Warranty Exclusions: The warranties do not cover failure of any part or accessory due to:

Shipping damage
Abuse, misuse, accidental damage, or acts of nature
Exceeding the specified weight capacity of the model
Improper installation or opening sealed components
Modifying the Amigo or installing accessories not authorized by AMI
Warranty Coverage:

General Repair/Replacement: AMI will repair or replace parts that are defective in material or workmanship under normal use. For some warranty repairs, AMI may use factory-remanufactured parts instead of new parts. Warranty replacement parts are covered for the remainder of the Amigo unit's warranty. Labor costs are covered for the first 60 days of ownership.

Structural Components: Platform, frame, and seat post have a limited lifetime warranty (seven years).

Main Components: Controller, charger, motor, and transaxle have a two-year warranty.

Seats and Other Components: Covered for one year (cuts and tears in seats are not covered).

Batteries: Batteries supplied by AMI have a one-year warranty (freight not included after six months). Batteries carry Amigo brand labels.

Exclusions: Damage caused by moisture, spillage, or leakage is not covered.

Lithium-Ion Batteries:

Warranty period is 60 months, starting from when the Amigo healthcare model or batteries are shipped from the AMI factory. The serial number of the unit or date code on the battery is required.
Warranty covers defects in workmanship and material.
Warranty applies if a fully recharged battery has less than 50% of its rated capacity under normal operating/charging conditions within the 60-month period.
Lithium-ion batteries must be returned to AMI for testing to confirm warranty conditions are met.
Repair/Replacement Process: AMI will repair or replace products/parts found to be defective under warranty at their factory in Bridgeport, Michigan.

If inspection shows the returned part or unit is fully functional or inoperable for a non-warranty reason, it will be returned at the owner's expense.
Parts Purchased Separately/Rebuilt Units: These carry a one-year warranty against defects in material and workmanship.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be canceled once processing begins

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.