Allay Shear Reduction Mattress – Prevent Pressure Injuries with Advanced Foam Support

The Allay Mattress by Permobil is a reactive foam replacement surface designed for individuals at risk of skin breakdown due to pressure and shear forces. Featuring patented Shear Reduction Technology (SRT), the Allay helps protect vulnerable skin during movement in bed or when adjusting bed positions. This clinically supported design offers caregivers a reliable and cost-effective solution for enhancing patient safety and comfort.

Reduces Shear Forces for Enhanced Skin Protection

Unlike traditional foam mattresses, the Allay addresses one of the most damaging contributors to pressure injuries shearing. Its innovative SRT design uses a low-friction layer between two foam sections to absorb and redirect shear forces that commonly occur during repositioning or bed articulation. A third-party clinical study conducted by Durham College’s Nursing and Engineering departments confirms the effectiveness of this approach.

Added Safety With Raised Bolster Option

For clients at risk of falling or requiring enhanced support, the Raised Bolster version includes an additional 3" at the head and foot sections. This modification supports safe entry and exit through the middle of the mattress, aligning with fall prevention and restraint reduction protocols.

Key Features

• Patented Shear Reduction Technology (SRT): Reduces shear forces in all directions, helping protect fragile skin

• Top layer of GelFlex foam: Offers a cooling effect while promoting immersion for optimal pressure redistribution

• Fixed head and foot foam sections: Maintain mattress shape and alignment after movement

• Zoned construction: Targeted pressure relief at the head, torso, and foot sections

• High-cut center section: Encourages immersion while supporting safe transfers

• Bolstered sides: Accordion-cut edges enhance stability during transfers

• 5-way stretch, incontinent cover: Soft, breathable, and easy to clean

• Designed to minimize repositioning needs, reducing caregiver strain

Documents

Permobil Allay Mattress Brochure

Permobil Allay Mattress Spec Sheet

Specification

Warranty Information

• The Permobil Allay Mattress with Shear Reduction Technology comes with 2 years warranty.

Warranty Information


The Permobil Allay Mattress with Shear Reduction Technology comes with 2 years warranty.

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🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

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Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

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• Orders that have shipped are not eligible for a full refund
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📬 Contact Us

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• Phone: 307-243-4414
• Email: support@firstclassmobility.com
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Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

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