Protekt Aire 5000DX Alternating Pressure Mattress System by Proactive Medical

The Protekt® Aire 5000DX by Proactive Medical is a low air loss and alternating pressure mattress system designed for comfort and skin protection. Its digital pump features Auto Compressor Sleep Technology (ACST), which extends pump life by shutting off the compressor once the desired pressure is reached. The pump offers adjustable weight settings, a preset 10-minute alternating cycle, and a static function for safe patient transfers.

The mattress includes a 5-inch air layer with a 3-inch densified fiber base for added support during power failures. With a weight capacity of 400 lbs and dimensions of 80”L x 36”W x 8”H, it is suitable for various patient needs. Optional raised side rails provide extra safety, making it a reliable choice for effective pressure therapy and patient care.

Enhanced Patient Comfort

The Protekt® Aire 5000DX helps patients by providing advanced pressure redistribution and moisture management, which are essential for preventing and managing pressure injuries. The low air loss feature keeps the patient’s skin cool and dry, reducing the risk of skin breakdown, while the alternating pressure therapy relieves pressure on vulnerable areas of the body. The static function ensures stability during transfers, making it safer and more comfortable for patients to get in and out of bed.

Protekt Aire 5000DX Key Features:

• Digital Pump with Auto Compressor Sleep Technology (ACST): Shuts off the compressor at desired pressure level, extending pump life.
• Low Air Loss and Alternating Pressure Therapies: Provide two essential therapies in one system.
• Adjustable Weight Settings: Customizes pressure according to each patient’s therapeutic requirements.
• Preset 10-Minute Alternating Cycle: Enhances pressure relief for patients.
• Static Function: Ensures safe and easy patient transfer.
• Audio/Visual Low-Pressure Alarm: Indicates compromised airflow.
• 5-inch Mattress with 3-inch Densified Fiber Base: Provides a solid support structure in case of power failure.
• 18 Laser Holes: Maintains a cool and dry environment for the patient.
• Nylon Top Cover: Fluid-resistant and quilted for added comfort.
• Static Head Section: Prevents unnecessary head and neck movement.
• Optional Raised Side Rails: Offers added security.
• Weight Capacity: Supports up to 400 lbs.
• Warranty: Two-year non-prorated.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Protekt Aire 5000DX Documents:

 Individual Product Sheet

  Protekt Aire Series

 Protekt Aire 5000DX Manual

 Air Mattress Selection Guide

 PDAC Coding Verification Letter

Protekt Aire 5000DX Specifications

Warranty Information

• The Protekt Aire 5000DX Alternating Pressure Mattress System comes with a two-year non-prorated warranty.

Warranty Information


The Protekt Aire 5000DX Alternating Pressure Mattress System comes with a two-year non-prorated warranty.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.