Enhance RDX Mattress with Cell-in-Cell Design and Heel Relief Support

The Enhance RDX Mattress is air mattress replacement for your Enhance RDX Mattress System designed for individuals who remain in bed for extended periods and need steady surface stability.

Its cell-in-cell air bladder design keeps each section partially inflated during a power outage, so the user stays supported without sinking or sudden changes in position. The 18 modular air cells can be replaced individually, keeping the mattress consistent and easy to maintain through daily use.

A built-in heel relief zone uses softer air cells at the foot section to lessen pressure under the legs, helping the user rest in a more natural and balanced position throughout the day.

Essential Key Features

Low-Slip Base Cover – Keeps the mattress steady on the bed to prevent movement.

CPR Quick Release System – Deflates the mattress in 20 seconds for quick access.

Welded Vinyl Bladder Straps – Keep air cells in place for consistent surface support.

Cable Management System – Keeps cords off the floor to reduce tripping hazards.

Additional Features

• Low-Slip Base Cover – Keeps the mattress steady on the bed.

• Nylon Top Cover with PU Coating – Water-resistant and easy to clean.

• PVC-Coated Base – Adds durability and protects the mattress bottom.

• Welded Bladder Straps – Hold air cells in place for even support.

• CPR Quick Release Valve – Deflates in 20 seconds for emergency access.

• Cable Management – Keeps cords organized and off the floor.

• Lightweight Build – Easy to move and maintain.

• Weight Capacity: 350 lbs – Supports a wide range of users.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Prius Health USA Enhance RDX Product Manual

Prius Health USA Enhance RDX Product Brochure

Prius Health USA Enhance RDX Quick Guide

Specifications

Warranty Information

• The Prius Healthcare USA Enhance RDX Mattress comes with a one year warranty.

Enhance RDX Video

Warranty Information

Prius Healthcare Products guarantees this equipment is free from defects in material and workmanship.

We will repair or replace any defective equipment returned to the service address (with prepaid transportation) within 12 months of delivery to the original purchaser.

This warranty covers repairs or adjustments at no charge. However, it excludes damage caused by shipping, tampering, improper maintenance, accidents, negligence, misuse, or unauthorized repairs.

Prius Healthcare Products is not liable for any direct, indirect, or consequential damages resulting from the use of the equipment.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.