Protekt 300 Pressure Relieving Foam Mattress

Protekt 300 Pressure Relieving Foam Mattress by Proactive Medical

The Protekt® 300 Pressure Redistribution Foam Mattress is designed to provide optimal support and comfort for moderate-risk patients, with a weight capacity of up to 350 lbs. Available in multiple length options 76", 80" or 84" Length by 36"W x 6"H, also available in plus model with 3" raised rails.

 Its multi-tiered construction features die-cut high-density foam in the head and torso areas and exceptionally resilient foam in the heel section, ensuring superior pressure redistribution. The sloped heel section promotes better blood circulation by redistributing pressure to the lower leg, while air channel cut foam in the heel area offers additional protection for vulnerable areas.

Superior Support and Hygienic Design with Safety Compliance

The Protekt 300 by Proactive Medical includes a PTSS Rail System for additional support, facilitating easy patient transfers and edge-of-bed sitting. Its stretch nylon top cover minimizes perspiration and offers a low shear/friction surface, which is anti-microbial, anti-bacterial, and fluid-resistant. The 360-degree zipper allows for easy removal, cleaning, or replacement, while the anti-contamination flap prevents fluid migration. The bottom cover is made of triple laminate vinyl, which is fluid-resistant, anti-microbial, anti-bacterial, and fire retardant. Additionally, the mattress meets Federal Fire Code 16 CFR part 1633, ensuring fire safety compliance.

Key Features

• Multi-tiered pressure redistribution mattress with high-density, high-resilient die-cut foam in torso and head sections.
• Sloped heel section with open-cell memory foam reduces pressure and increases blood circulation by redistributing load from heel to lower leg.
• The PTSS Rail System provides additional support for easy patient transfer and edge-of-bed sitting.
• Stretch nylon top cover reduces perspiration and provides a low shear/friction surface that is anti-microbial/anti-bacterial and fluid resistant.
• 360-degree zipper allows for easy removal, cleaning, or replacement.
• Anti-Contamination Flap covers the zipper, reducing the possibility of fluid migration.
• Bottom cover made of triple laminate vinyl is fluid resistant, anti-microbial/anti-bacterial, and fire retardant.
• Fire sleeve meets Federal Fire Code 16 CFR part 1633.
• Weight capacity: 350 lbs.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Document

Proactive Medical Protekt 300 Brochure

Optional raised rails are available in all sizes.

Important Notice: Due to health and hygiene regulations, this product is non-returnable 

Warranty

• Core; 7 Year Non-Prorated.
• Cover; 2 Year Non-Prorated.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.