Protekt 500 Pressure Redistribution Mattress

Protekt 500 Gel Infused Foam Pressure Redistribution Mattress  by Proactive Medical

The Protekt® 500 Gel Infused Foam Pressure Redistribution Mattress by Proactive Medical, featuring advanced (VGPT)™ Visco Gel Polymer Technology, is engineered to provide exceptional pressure redistribution, rapid heat dissipation, and enhanced breathability. Designed to reduce the occurrence of pressure sores, this innovative mattress channels heat away from the body faster than traditional foam, virtually eliminating perspiration.

Its unique design ensures superior support, redistributing pressure over a larger surface area to minimize static fatigue. With a weight capacity of up to 500 lbs, the Protekt® 500 is available in multiple dimensions options.

Enhanced Support with PTSS Rail System

The PTSS Rail System is designed to provide additional stability and support, making patient transfers and edge-of-bed sitting safer and more comfortable. For added versatility, the mattress is also available in a 9-inch thickness, offering extra cushioning and support for patients who need it.

Durable and Comfortable Mattress Design for Daily Use

The mattress is built to withstand daily use while maintaining superior performance and comfort. Its fluid-resistant, antimicrobial triple laminate vinyl bottom cover provides robust protection against spills, bacteria, and wear, ensuring hygiene and durability. The stretch nylon top cover enhances comfort by offering a soft, low-friction surface that reduces perspiration and shear, making it ideal for patients at risk of skin breakdown.

Key Features

• Reduces pressure sore occurrence by quickly removing body heat, minimizing perspiration.
• Provides superior pressure redistribution by offering more support and less cradling, spreading pressure evenly.
• Shields vulnerable heel area with a 30-degree slope, redirecting pressure to the entire leg.
• PTSS Rail System offers extra support for easy patient transfer and edge-of-bed sitting.
• Stretch nylon top cover reduces perspiration and offers an anti-microbial, anti-bacterial, and fluid-resistant surface.
• Bottom cover made of triple laminate vinyl is fluid-resistant, anti-microbial, anti-bacterial, and fire retardant.
• Available in widths of 42”, 48”, 54”, and 60” to suit different needs.
• Fire sleeve meets Federal Fire Code 16 CFR part 1633 for safety compliance.
• Weight capacity: 500 lbs.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Document

Protekt 500 Individual Product Sheet

Protekt 500 Items and Sizes

Specification

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.