SPAN Custom Care Convertible Mattress LAL

Span America Custom Care Convertible Mattress PressureGuard Custom Care

The PressureGuard® Custom Care® Convertible LAL mattress system offers a wide range of benefits designed to improve patient outcomes and comfort. This advanced system effectively manages microclimates and redistributes pressure through its Geo-Matt® surface geometry and dual Heel Slope® protection, reducing the risk of pressure injuries. Its Air Diffusion Matrix™ layer provides continuous airflow, which removes excess heat and moisture, minimizing maceration and maintaining skin integrity. With its powered control unit, the system delivers low air loss, alternating pressure, lateral rotation, and powered pressure redistribution, making it versatile for various patient needs.

The SPAN Custom Care mattress supports up to 500 lbs. in non-powered modes and 350 lbs. in lateral rotation mode. It comes in multiple sizes, ranging from 75"-84" in length and 36"- 42"in width including 7" height/depth on the mattress, ensuring comfort and versatility for different needs.

Custom Care Convertible Mattress LAL Patented Microclimate Management

The Custom Care Convertible LAL features patented microclimate management technology to keep you comfortable. Span-America’s exclusive non-collapsible “Air Diffusion Matrix” air delivery system works to remove excess moisture from your skin more effectively than typical low air loss surfaces. Moisture vapor passes through the coverlet, where a continuous flow of air within the “Air Diffusion Matrix” quickly carries it away, preventing it from re-forming as liquid and keeping you dry.

Custom Care Convertible Mattress LAL Recessed Deck Model

The PressureGuard Custom Care Convertible LAL is now available for recessed deck beds. This version is designed with V-shaped edges to fit securely in the bedframe, and a compressible section to adapt to different lengths and foot positions.

The patented design also features an inner bolster "cradle" effect, providing added safety by guiding you back to the center of the bed when you move toward the edge. Two fabric handles make it easy to reposition the mattress. Visit our recessed deck surfaces page to learn more.

Custom Care Convertible Mattress LAL Proven PressureGuard Design

The PressureGuard design uses a combination of air and foam to provide excellent pressure redistribution, promoting better comfort and recovery. The head-to-foot air cylinder orientation evenly distributes weight, offering extra support in the seat area when the head of the bed is raised. The Geo-Matt segmented top surface helps protect skin and tissue, reducing the risk of pressure ulcers. This design ensures effective pressure management and comfort for patients in various care settings.

Custom Care Convertible Mattress LAL – Enhanced Safety & Stability

Custom Care Convertible Mattress LAL Features and Benefits

Two-Piece Bolster Construction

• Enhanced Safety: Gently encourages you toward the center of the bed, helping to minimize the risk of falls and bed entrapment.
• Stable Support: Provides a firm, supportive edge, making it safer and easier for you to sit up.

Geo-Matt  Style Foam Topper

• Custom Comfort: Individual foam cells adjust to your body’s contours, providing targeted support for bony prominences.
• Superior Pressure Relief: Head-to-foot cylinders ensure better pressure reduction, distributing your weight evenly to reduce discomfort.
• Heel Slope Design: Shifts some of the pressure from your heels to your calves, which are more tolerant to shear, enhancing comfort and protection.

Custom Care Convertible Mattress LAL Documents

SPAN PressureGuard Custom Care Convertible Brochure

SPAN PressureGuard Custom Care Convertible Algorithm

SPAN PressureGuard Custom Care Convertible Product Catalog

SPAN PressureGuard Custom Care Convertible  Custom Care series

Custom Care Convertible Mattress LAL Specifications

Control Unit Specifications

Warranty Information

• The Custom Care Convertible Mattress LAL has a 5 years, non-prorated. Control Unit: 2 years, non-prorated.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Span America Custom Care Video

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.