SPAN PresureGuard Custom Care Convertible Mattress LAL

Span America Custom Care Convertible Mattress PressureGuard Custom Care

The PressureGuard® Custom Care® Convertible LAL mattress system offers a wide range of benefits designed to improve patient outcomes and comfort. This advanced system effectively manages microclimates and redistributes pressure through its Geo-Matt® surface geometry and dual Heel Slope® protection, reducing the risk of pressure injuries. Its Air Diffusion Matrix™ layer provides continuous airflow, which removes excess heat and moisture, minimizing maceration and maintaining skin integrity. With its powered control unit, the system delivers low air loss, alternating pressure, lateral rotation, and powered pressure redistribution, making it versatile for various patient needs.

The SPAN Custom Care mattress supports up to 500 lbs. in non-powered, and 350 lbs. in lateral rotation. It comes in multiple sizes, ranging from 75"-84" in length and 36"- 42"in width including 7" height/depth on the mattress, ensuring comfort and versatility for different needs.

Custom Care Convertible Mattress LAL Patented Microclimate Management

The Custom Care Convertible LAL features patented microclimate management technology to keep you comfortable. Span-America’s exclusive non-collapsible “Air Diffusion Matrix” air delivery system works to remove excess moisture from your skin more effectively than typical low air loss surfaces. Moisture vapor passes through the coverlet, where a continuous flow of air within the “Air Diffusion Matrix” quickly carries it away, preventing it from re-forming as liquid and keeping you dry.

Custom Care Convertible Mattress LAL Recessed Deck Model

The PressureGuard Custom Care Convertible LAL is now available for recessed deck beds. This version is designed with V-shaped edges to fit securely in the bedframe, and a compressible section to adapt to different lengths and foot positions.

The patented design also features an inner bolster "cradle" effect, providing added safety by guiding you back to the center of the bed when you move toward the edge. Two fabric handles make it easy to reposition the mattress. Visit our recessed deck surfaces page to learn more.

Custom Care Convertible Mattress LAL Proven PressureGuard Design

The PressureGuard design uses a combination of air and foam to provide excellent pressure redistribution, promoting better comfort and recovery. The head-to-foot air cylinder orientation evenly distributes weight, offering extra support in the seat area when the head of the bed is raised. The Geo-Matt segmented top surface helps protect skin and tissue, reducing the risk of pressure ulcers. This design ensures effective pressure management and comfort for patients in various care settings.

Custom Care Convertible Mattress LAL – Enhanced Safety & Stability

Custom Care Convertible Mattress LAL Features and Benefits

Two-Piece Bolster Construction

• Enhanced Safety: Gently encourages you toward the center of the bed, helping to minimize the risk of falls and bed entrapment.
• Stable Support: Provides a firm, supportive edge, making it safer and easier for you to sit up.

Geo-Matt  Style Foam Topper

• Custom Comfort: Individual foam cells adjust to your body’s contours, providing targeted support for bony prominences.
• Superior Pressure Relief: Head-to-foot cylinders ensure better pressure reduction, distributing your weight evenly to reduce discomfort.
• Heel Slope Design: Shifts some of the pressure from your heels to your calves, which are more tolerant to shear, enhancing comfort and protection.

PressureGuard Custom Care Convertible LAL – Mode Option

The PressureGuard Custom Care Convertible LAL mattress can be used with or without the powered control unit (pump). This versatility allows facilities and caregivers to adapt therapy to the patient’s needs.

Without the Pump (Non-Powered Mode)

• Reactive Pressure Redistribution – Built-in air cylinders and foam automatically adjust to the user’s weight and position.

• No Electricity Needed – Safe to use during power outages; maintains inflation for days or even weeks.

• High Weight Capacity – Supports patients up to 500 lbs in non-powered mode.

• Silent Operation – No blower or compressor running in the background.

• Low Maintenance – No cords, filters, or pump components required.

• Cost-Effective Solution – Functions as a standalone therapy surface for lower-risk patients or when alternating/rotation therapy isn’t needed.

With the Pump (Powered Mode)

When the control unit is attached, advanced therapies are added on top of the mattress’s core benefits:

• Microclimate Management (Low Air Loss)

  • Continuous airflow through the cover to wick away heat and moisture.

  • Helps reduce maceration and skin breakdown from sweating or incontinence.

• Alternating Pressure Therapy

  • Cylinders inflate and deflate in a 15-minute cycle to relieve pressure points.

  • Reduces the risk of pressure ulcers for immobile patients.

• Lateral Rotation Therapy

  • Gently turns the patient about 20° side to side every 15 minutes.

  • Promotes pulmonary function (lung drainage, secretion clearance) and prevents complications from immobility.

• Powered Float Mode

  • Provides uniform, stable support when minimal movement is required (ideal for wound care and transfers).

• Comfort Adjustments

  • Customizable firmness and immersion levels to match patient comfort needs.

• Built-in Safety Features

  • Auto-Firm Mode for quick inflation during transfers or CPR.

  • Lockout Controls prevent accidental setting changes.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Custom Care Convertible Mattress LAL Documents

SPAN PresureGuard Custom Care Convertible Manual

SPAN PressureGuard Custom Care Convertible Brochure

SPAN PressureGuard Custom Care Convertible Algorithm

SPAN PressureGuard Custom Care Convertible Product Catalog

SPAN PressureGuard Custom Care Convertible  Custom Care series

Custom Care Convertible Mattress LAL Specifications

Control Unit Specifications

Warranty Information

• The Custom Care Convertible Mattress LAL has a 5 years, non-prorated. Control Unit: 2 years, non-prorated.

Span America Custom Care Video

Warranty Information


The Custom Care Convertible Mattress LAL has a 5 years, non-prorated. Control Unit: 2 years, non-prorated.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.