Serene Air Low Air Loss Mattress System – Advanced Pressure Relief, Alternating Therapy by Wellell

The Serene Air Low-Air-Loss Mattress by Wellell is designed to prevent pressure injuries in high-risk patients, especially those with hypersensitive skin. It offers gentle pressure relief for optimal comfort and uses low-air-loss technology to control skin moisture, reducing the risk of damage. The mattress provides effective skin ventilation and soft pressure redistribution to protect against injuries common in nursing homes. 

This mattress system has a dimension of 79" length and 3 available width 36",42" or 48" with 8" depth with an additional 2" foam layer for extra support, and can carry up to 926 lbs capacity. The operating cycle can be set to 10, 15, 20, or 25 minutes for customized pressure relief. Available in 4-Way Stretch PU Cover or Quilted Cover.

Improved Comfort and Circulation

The Serene Air Low Air Loss Mattress enhances blood circulation and comfort for sensitive patients. Its pulsation feature uses gentle and firm presses to prevent tissue damage and reduce pressure injury risks. A powerful blower inflates the mattress in under 2 minutes while managing heat and moisture. A foam pad underneath the air cells adds cushioning, provides pressure relief, and prevents bottoming out.

Serene Air 5-Therapy Modes

• Max Firm Mode: Provides maximum firmness for short periods. Assists in patient positioning, transferring, or performing medical examinations. Ensures stability and safety during activities like rehabilitation or patient movement.

• Alternating Pressure Mode: Redistributes pressure by inflating and deflating air cells alternately. Ideal for preventing and managing pressure injuries by relieving sustained pressure on vulnerable areas like bony prominences.

• Static Mode: Maintains a steady and evenly distributed air pressure across the mattress. Provides consistent support for patients who cannot tolerate movement caused by alternating pressure, enhancing comfort during rest or sleep.

• Seat Inflation Mode: Offers targeted pressure redistribution for seated patients by inflating specific areas of the mattress. Useful for patients who spend prolonged periods sitting, such as in a reclined or upright position, reducing pressure on the sacral area to prevent pressure injuries.

• Pulsation Mode: Delivers gentle, rhythmic pressure changes to mimic a massage-like effect. Improves blood circulation, reduces tissue stress, and enhances patient comfort, especially for hypersensitive or immobile patients during recovery or sleep.
  

Features and Benefits

• Gentle Pulsation Technology: Provides soft, firm presses to enhance blood circulation, improving comfort for hypersensitive patients while preventing tissue damage.

• True Low Air Loss Blower: Effectively manages heat and moisture at the skin interface, significantly reducing the risk of pressure injuries.

• Rapid Inflation System: Inflates the mattress in under 2 minutes, saving time and optimizing workflow for caregivers.

• Triple-Layer Cushioning: Combines air cells, foam, and adjustable seat inflation to prevent bottoming out, ensuring enhanced safety and comfort.

• Foam Pad Support: Underneath the air cells, this pad provides added cushioning and pressure relief, further enhancing patient comfort.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

Wellell Serene Air Low Air Loss Product Brochure

Specification

Warranty Information

• Most products on our Wellell website come with a 12-month warranty against manufacturing defects. 

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.