Assured Comfort Platform Series Hi-Low Adjustable Bed

Assured Comfort Platform Series Hi-Low Adjustable Beds

The Assured Comfort Platform Series Hi-Low Adjustable Beds are all about bringing the best of hospital bed functionality into the comfort of your home, perfect for anyone managing long-term conditions or in need of therapeutic support. These beds stand out with their hi-low feature, making getting in and out of bed much smoother. And when it comes to relaxation or staying engaged with hobbies and entertainment, the bed's adjustability shines. Whether it's reading, using your laptop, or enjoying a movie, a simple press on the remote lets you tilt the bed up to 70 degrees for the ideal posture and comfort.

Tailor Your Bed for Optimal Satisfaction

All Assured Comfort Beds are great for both users and caregivers, the bed's easy-to-use adjustability functions allow patients to easily be transferred in and out of the bed. With Hi-Low operation, the PLATFORM Series offers a transfer height range from 17 ” to 27” when using a standard 8” mattress. Also, you can customize your bed, you just only need to choose what is the best for you. 

Frame Type and Style

Wood Raised Panel

Wood Mission Style

Metal New Modern

Raised Panel Split King

Assured Comfort Platform Series

Split King / Mission Style

Features and Benefits

☑ Includes quiet, electric Hi-Low operation along with head and knee articulation.
☑ The foundation may be retrofitted into existing bed surrounds in most cases.
☑ The bed can be ordered with or without a footboard.
☑ Leather upholstered, padded assist side rails are available at the head and/or foot of the bed.
☑ Cordless and corded remotes are included.
☑ Choice of mattresses to your specifications. Or, use your mattress if it works with our adjustable frame.

Additional Information

Documents

Product Brochure pdf

User Guide

Assembly Instruction

Assured Comfort Adjustable Bed Platform Series Specifications

Wood Headboards

Metal Headboards

Warranty

Full One-Year Warranty against defects in workmanship or materials for one year from the date of purchase.

Limited Five-Year Warranty
During the second through fifth years from the date of purchase, will replace any part found to be defective. Purchaser shall pay for all services and
shipping costs for replacing the defective part.

Product Video

Warranty Information

Full One-Year Assured Comfort Bed Warranty
Assured Comfort Beds are warranted against defects in workmanship or materials for one year from the date of purchase. Assured Comfort Beds, Inc. will repair or replace any defective part at no cost to the purchaser, provided the part is shipped within the continental United States.

If a component on the bed develops a fault within the warranty period, the customer should notify us in writing, including detailed information and photographs of the issue. We may request an inspection of the item before confirming the fault. If covered under warranty, we will arrange for repair or return. If a repair is deemed unsatisfactory, we will offer an exchange.

Limited Five-Year Assured Comfort Bed Warranty
From the second to the fifth year from the date of purchase, Assured Comfort Beds, Inc. will replace any defective part. The purchaser is responsible for all service and shipping costs associated with the replacement of the defective part.

Warranty Terms and Conditions for Assured Comfort Bed
This warranty covers normal use only. It does not cover damage due to excessive wear, abuse, misuse, mishandling, or product modifications.

Assured Comfort Mattress Warranty
Assured Comfort Beds come with a memory foam mattress infused with gel polymers for enhanced comfort and clinical support.

Full One-Year Mattress Warranty
Assured Comfort Beds, Inc. provides a one-year warranty from the date of purchase. Any defects in materials or workmanship of the mattress will result in a replacement at no cost to the purchaser.

Limited Five-Year Mattress Warranty
From the second to the fifth year, Assured Comfort Beds, LLC will replace the mattress if defects in materials or workmanship arise. Shipping costs for replacement will be the responsibility of the purchaser.

Warranty Terms and Conditions for Assured Comfort Mattress
This warranty does not cover deterioration due to factors unrelated to material or workmanship defects, such as exceeding the recommended 350 lb. weight limit or repeated exposure to bodily fluids.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.