The gold standard in advanced pressure injury prevention and wound healing
The DolphinCare™ Integrated Bed System represents the highest level of care available for patients at risk of serious pressure injuries or recovering from complex wounds. Originally developed from technology used by the U.S. Navy and now trusted in leading hospitals and specialty care settings, DolphinCare is widely regarded as the gold standard for advanced pressure redistribution therapy.
Unlike traditional hospital beds or therapy mattresses, DolphinCare is engineered as one fully integrated system. The bed frame, therapy surface, and control unit are designed to work together continuously, delivering a level of protection, stability, and adaptability that other systems simply cannot match.
Fluid Immersion Simulation® (FIS): how the therapy works
At the heart of DolphinCare is Fluid Immersion Simulation® (FIS) therapy, which supports the body as if floating in fluid. This approach removes harmful pressure points, minimizes tissue distortion, and helps maintain near-normal blood flow to the skin, critical factors in preventing pressure injuries and supporting healing, even in the most fragile patients.
An intelligent control system automatically adapts support as the patient moves or changes position, maintaining an individualized immersion profile at all times. There are no preset cycles, no manual adjustments, and no guesswork just continuous, responsive therapy working in the background.
Full-surface therapy with added stability
DolphinCare delivers Fluid Immersion Simulation therapy across the entire sleep surface, helping limit pressure gradients at the edges of the bed. The optional 42″ UltraWide configuration reduces fall risk by up to 37% compared to standard 35″ beds, while providing additional stability and caregiver access.
Why families and clinicians choose DolphinCare
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Developed from technology originally created for the U.S. Navy
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Used in hospitals and specialty units for complex wounds, flaps, and grafts
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Continuously adapts to the patient instead of following fixed cycles
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Maintains therapy in all bed positions
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Reduces caregiver strain while improving patient comfort and dignity
What’s included with the DolphinCare Integrated Bed System
Each system is delivered as a complete, validated unit, including:
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Joerns UltraCare® XT bed frame
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DolphinCare Fluid Immersion Simulation® mattress 80"L x 35" W or 80"L x 42" W (10″)
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Integrated DolphinCare control unit
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UltraLock® stability system at head and foot
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Advanced staff controls
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Two assist handles
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Residential-style laminate bed panels in a Quartered Oak color, with Sand Edge
DolphinCare is delivered as a complete, all-in-one system. No additional rails, boards, or accessories are required for standard use.
Important Notice: Due to health and hygiene regulations, this product is non-returnable. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.
DolphinCare Documents
Specifications
| System Specifications |
Value |
| Safe Working Load |
500 lbs |
| Roll-at-Any-Height |
Yes |
| Bed Deck Height Range |
7"–30" |
| Top of Mattress Height (Approx.) |
17"–40" |
| Mattress Thickness |
10" |
| Mattress Surface Length |
80" |
| Overall System Length |
Approx. 82" |
| Width Options |
35" Standard, 42" UltraWide |
| Underbed Clearance |
23¾" |
| Maximum Back Angle |
65° |
| Integrated Therapy Battery Backup |
Yes (within mattress control unit) |
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Note: DolphinCare system sizing (35×82 / 42×82) refers to the overall integrated bed system. The therapeutic mattress surface is 80" long in all configurations. |
Warranty Information
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UltraCare® XT Bed Frame: 5-year warranty
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DolphinCare™ Therapy System and Electronic Components: 2-year warranty
📦 Order Acknowledgment
Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.
💳 Payment Authorization
Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.
📦 Stock & Availability
After you order, we confirm stock availability.
- In stock? We ship it.
- Out of stock/backorder? We’ll contact you with options:
- Estimated restock date
- Alternative product
- Full refund upon request
🔄 Order Updates
We’ll keep you updated by email, including tracking info once your item ships.
🚫 Order Cancellation
We understand that plans can change, and we’ll do our best to accommodate.
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Within 24 hours of placing your order: Free cancellation.
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After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,
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Custom orders: Cannot be canceled once processing has begun.
Please note:
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Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.
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Refunds are only issued within 7 days of purchase.
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Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.
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All cancellations must be submitted in writing.
Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.
💵 Refunds
Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.
🔁 Returns (Exchanges)
Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:
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Item must be unused, in original packaging, with all accessories and documents
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A 25% restocking fee applies
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Shipping costs (both ways) are non-refundable and the customer’s responsibility
🚫 Non-Returnable Items
Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):
➡️ For the full list of non-returnable brands, please [click here].
⚠️ Defective or Damaged Items
If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.
If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:
Damage not reported within 24 hours may not be eligible for a claim.
📭 Missed Deliveries
Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)
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Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.
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You will be given tracking details to monitor your shipment.
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We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.
Returns to Sender
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If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.
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You are also responsible for both outbound and return shipping costs in such cases.
🔧 Warranty
All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:
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Proof of purchase
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Warranty documentation
After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.
⚠️ Chargebacks
We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.
By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.
📌 Agreement Acknowledgment
By purchasing from FirstClassMobility.com, you agree to the following:
- Inspect your package upon delivery and report any damage within 24 hours
- You are responsible for return/exchange shipping costs
- Returns must be unopened and unused
- Orders that have shipped are not eligible for a full refund
- Refunds will be adjusted for shipping, handling, and a 25% restocking fee
📬 Contact Us
Need assistance? Reach out anytime:
Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
DolphinCare FIS Integrated Bed System User Manual 