Joerns Healthcare UltraCare XT Bed – Advanced Comfort & Versatility
The Joerns Healthcare UltraCare XT Bed is a fully adjustable bed designed for comfort, safety, and mobility in both home and professional care settings. It supports up to 650 lbs and a standard sleep surface 36" width x 80" length, and it has a expandable features that can expands from 36" up to 42" in width and up to 88" in length with optional kits. With height adjustments from 7" to 30", auto-contour positioning, and tool-free width expansion, it offers customizable support and ease of use for a better care experience.
The UltraCare XT's high-low functionality helps reduce fall risks, while its versatile positioning system enhances circulation and pressure relief, making it ideal for individuals with limited mobility or long-term care requirements. Designed for effortless operation and improved quality of life, this bed seamlessly combines durability, adjustability, and user-friendly controls to deliver a superior sleep and recovery experience.
This bed system comes with the Bed and Hand Control only.
UltraCare XT Bed Maximum Flexibility & Safety
Designed for maximum flexibility, the UltraCare XT features an expandable width to accommodate different mattress sizes, making it suitable for a wide range of patients. Its low height capability enhances fall prevention, while the hi-low function supports easier transfers and caregiver access. Additionally, the optional Trendelenburg and reverse Trendelenburg positions offer improved circulation and pressure relief, enhancing overall patient well-being.
UltraCare XT Bed Advanced Safety and Optional Add-Ons
The UltraCare XT Bed is designed to enhance patient safety, comfort, and caregiver efficiency in hospitals, nursing facilities, and home care settings. Its intuitive controls and sturdy frame provide a secure and stable experience, while optional padded side rails and an integrated scale for in-bed weighing add convenience and protection. With adjustable positioning and mobility features, this bed supports a wide range of medical and recovery needs, ensuring a comfortable and dignified experience for every user.
UltraCare XT Bed Essential Features
Personalized Comfort
Adjustable positioning and ergonomic controls allow residents to find their perfect comfort level, enhancing rest and relaxation.
Versatility
Designed for various care settings, the UltraCare XT adapts with customizable height and positioning to meet diverse needs.
Protection
Integrated side rails and sturdy construction ensure safety, providing peace of mind for both residents and caregivers.
Key Features
- Expanded capacity to 650 lbs uses toroidal architecture engineering of the bed’s steel frame to accommodate more patients
- AdvanceCare positioning offered as a standard feature now includes 30°/45° comfort pauses for staff efficiency better enabling care and dignity for all patients including bariatric care
- Optional staff control offer advanced clinical control, safety lockouts and ergonomic functionality now including programmable AutoTransfer Height for personalized care
- Extendable four-section mattress support platform offers full range of comfort and therapeutic positions, which may reduce skin shear
- UltraLock is available at the foot end or both the head and foot to maximize security or mobility at any height
- Connexio®-ready for connected care enables improved efficiency and delivery of care by empowering operators and clinicians with real time visibility of assets, staff and residents
Documents
UltraCare XT Bed Specifications
| Frame Mobility |
| Type |
Roll-in-Low (RIL), Roll-any-Height (RAH) |
| General Specifications |
| Safe Working Load |
650 lbs |
| Product Weight |
RIL: 220 lb, RAH: 247 lb / 274 lb |
| Sleep Deck |
| Height from Floor |
7" - 30" |
| Dimensions (W x L) |
36" x 80" |
| Width Expansion Options |
Fixed Width Accessory: 42" |
| Length Extension Options |
4", 8" |
| Angle Range |
Back: 0 - 65°, Knee: 0 - 35° |
| Electrical |
| Power Saving Standby Mode |
0.5W at idle |
| Circuit Protection |
Auto Reset Current Sensor |
| Backup Battery Option |
On-board Charging |
| AdvanceCare Positioning |
| Standard with Backlit Control |
Hi-Low, Back, Knee, One-touch Comfort Chair, One-touch AutoTransfer |
| Back Angle Pauses |
Standard (30° and 45°) |
| Included with Staff Control |
AdvanceCare Staff Control with Function Lockout, Programmable AutoTransfer Height, Programmable Gravity Assist and Trendelenburg/Reverse Trendelenburg, SafeLight Under-bed Light Control*, 3 level programmable |
| Compliance |
| HBSW Compliant |
Bed System |
| Regulation Compliance |
Conforms to IEC 60601-1, 60601-1-2, and 60601-2-52 |
Warranty Information
- The UltraCare XT Bed includes a 15-year warranty on the bed frame and a 5-year warranty on electrical components, ensuring long-term reliability and peace of mind.
Product Video
Order Acknowledgment
Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.
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Payment Authorization
Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.
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Stock Verification
After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:
- An estimated restock date
- Alternative products
- A full refund upon request
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Order Updates
You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.
Order Cancellation Policy
We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:
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Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
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After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
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Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.
If you need to cancel your order, please contact us as soon as possible to avoid additional fees.
Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.
Refunds and Returns.
All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.
If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.
Returns
You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:
- Be in unused condition
- Be returned in its original packaging
- Include all parts, accessories, and documentation
Products manufactured by these Vendors are Non-Returnable:
Company List
- AFIKIM
- Amico (custom order)
- Assured Comfort
- Circle Specialty
- Charme Tech - StarSleep
- Costcare
- Dawn House
- DeBug
- Discover Your Mobility
- Green Transporter
- Handicare
- Hooga Health
- Immersus
- Joerns Healthcare
- Medacure Inc
- ObboMed
- Pushpak Motors
- Prius Healthcare
- Pro Active Medical & Protekt Aire
- ROHO
- Scoota Trailer
- SleepSafe Beds
- Span America Mattresses
- Supracor
- Journey Health - The Perfect Sleepchair (custom-made to order)
- Wellell
- Vipamat
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
- Adjustable Beds
- Hospital Beds - (cannot be returned - special order item)
- Mattresses (non-refundable, custom-ordered products)
- Red Light Therapy
- Wheelchair Cushions / Support Surfaces
- Specific Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.
Please Read the Following
When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.
Damages
Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.
Missed Delivery and Return Policy
IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:
- A 25% restocking and handling fee
- Outbound and return shipping costs
To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Warranty
All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.
Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.
We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@firstclassmobility.com with any questions,
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Ultra Care XT User Service Manual