Arise 1000 EX Low Air Loss LAL Mattress System By Joerns Healthcare
The Arise 1000 EX Low Air Loss Mattress System by Joerns Healthcare is a premium expandable therapy mattress designed for bariatric patients, supporting weights up to 1,000 lbs. It provides superior pressure relief through a combination of low air loss and pulsation, helping to prevent bedsores and improve overall comfort. Specifically built for the Joerns Bari10A bed frame, it adjusts in both width and length to accommodate patient needs.
Arise 1000 EX include a power interruption alarm for reliability, a patient position sensor (Fowler Boost) that enhances support when seated, and a low-friction, low-shear cover to reduce skin irritation. This system ensures greater patient comfort, reduces the risk of pressure injuries, and provides peace of mind for caregivers, making it an essential choice for bariatric care.
Advanced Pressure Relief for Better Treatment and Healing
The Arise 1000 EX Mattress System helps prevent and treat pressure ulcers (Stage I–IV), making it ideal for patients with limited mobility. It provides comfort, pressure relief, and pain management, benefiting those recovering from burns, amputations, and chronic conditions like arthritis or oncology-related pain. Designed for rehabilitation and wound care, it improves healing and reduces complications, helping healthcare facilities lower treatment costs and enhance patient recovery.
Infection Control Solutions
The Arise 1000 EX Mattress System features antimicrobial therapy pads designed to prevent the growth of mold, mildew, and bacteria. This built-in protection enhances hygiene and patient safety, reducing the risk of infections. Antimicrobial treatment comes standard with every Arise 1000 EX system, ensuring a cleaner, healthier healing environment.
The Joerns Arise 1000 EX features three operation modes for customized patient care:
- Autofirm – Provides maximum firmness to aid in patient transfers and repositioning.
- Therapy – Delivers continuous pressure redistribution to help prevent and treat pressure ulcers.
- Pulsate – Alternates air pressure in cycles to enhance circulation and reduce pressure points.
Arise 1000 EX Mattress and Control Unit Features
Therapy Mattress Features
- 16 therapy cells (8 paired) for even weight distribution and pressure relief
- 5-inch deep therapy cells prevent bottoming out for heavier patients
- Independent inflation and deflation of 6-inch side bolsters for added support
- Designed for Joerns Bari10A bed frame, with expandable mattress widths (36", 42", or 48")
- Length adjustment from 80" to 88"
- Integrated CairRails system to reduce risk of blisters and skin injuries
- Lower 3-inch therapy cell provides support during power failure
- Three-zone system: Head, seat, and foot for targeted support
- Low shear and low friction nylon cover with antimicrobial treatment
- Anti-kink, easy-clean air supply hose set
- Supports up to 1,000 lbs
Control Unit Features
- True low air loss for continuous airflow and comfort
- Three modes: AutoFirm, Pulsate, and Therapy
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AutoFirm: Maximum air inflation for easy patient transfer
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Pulsate: Oscillates air to improve circulation and comfort
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Therapy: Provides customized pressure relief
- 30-second pulsation cycle for better pressure relief
- Eight therapy control settings for maximum comfort
- Fowler Boost: Automatically increases support for seated patients
- Quick-disconnect hose for rapid deflation during emergencies
- Automatic panel lock to prevent accidental setting changes
- Noise-reducing enclosure for a quieter environment
Key Features
- Sixteen (eight paired) therapy cells help to evenly distribute the patient’s weight and maximize pressure redistribution
- Five-inch deep therapy cells provide support and prevent bottoming out for patients within weight limit
- Mattress control panel provides: independent inflation and deflation of six-inch wide side bolsters when used in combination with the Joerns Bari10A bed frame (allows for mattress widths of 36″, 42″ or 48″)
- Length inflation and deflation from 80″ to 88″
- Lower three-inch therapy cell provides support in the event of a power failure
- Anti-kink, easy clean air supply hose set Maximum weight capacity of 1000 lbs.
- Control unit features true low air loss and three modes of operation – Autofirm, Pulsate and Therapy (eight levels)
- Patient position sensor optimizes support for seated occupants (Fowler Boost)
Arise 1000 EX Documents
Joerns Arise 1000 EX Specifications
| Specification |
Arise 1000 Mattress |
Arise 1000EX Mattress |
| Weight |
| Control Unit |
10 lbs. |
| Mode |
Autofirm, Therapy, Pulsate |
| Mattress |
24.5 lbs. |
24.5 lbs. |
| Maximum Weight Capacity |
| Mattress |
1000 lbs. |
1000 lbs. |
| Dimensions |
| Control Unit |
13.5" W × 11" H × 7.5" D |
| Mattress |
48" W × 80" L × 8.5" D |
Adjustable width (36", 42", 48") × Adjustable length (80" or 88") × 8.5" D |
Warranty
The Joerns Arise 1000 EX comes with a 2-year warranty on the mattress and a 1-year warranty on the control unit, cover, and electrical components.
Order Acknowledgment
Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.
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Payment Authorization
Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.
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Stock Verification
After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:
- An estimated restock date
- Alternative products
- A full refund upon request
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Order Updates
You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.
Order Cancellation Policy
We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:
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Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
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After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
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Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.
If you need to cancel your order, please contact us as soon as possible to avoid additional fees.
Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.
Refunds and Returns.
All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.
If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.
Returns
You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:
- Be in unused condition
- Be returned in its original packaging
- Include all parts, accessories, and documentation
Products manufactured by these Vendors are Non-Returnable:
Company List
- AFIKIM
- Amico (custom order)
- Assured Comfort
- Circle Specialty
- Charme Tech - StarSleep
- Costcare
- Dawn House
- DeBug
- Discover Your Mobility
- Green Transporter
- Handicare
- Hooga Health
- Immersus
- Joerns Healthcare
- Medacure Inc
- ObboMed
- Pushpak Motors
- Prius Healthcare
- Pro Active Medical & Protekt Aire
- ROHO
- Scoota Trailer
- SleepSafe Beds
- Span America Mattresses
- Supracor
- Journey Health - The Perfect Sleepchair (custom-made to order)
- Wellell
- Vipamat
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
- Adjustable Beds
- Hospital Beds - (cannot be returned - special order item)
- Mattresses (non-refundable, custom-ordered products)
- Red Light Therapy
- Wheelchair Cushions / Support Surfaces
- Specific Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.
Please Read the Following
When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.
Damages
Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.
Missed Delivery and Return Policy
IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:
- A 25% restocking and handling fee
- Outbound and return shipping costs
To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Warranty
All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.
Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.
We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@firstclassmobility.com with any questions,
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Arise 1000 EX Low Air Loss User Manual