Dolphin Fluid Immersion Simulation(FIS) Low Profile Mattress System

Dolphin Fluid Immersion Simulation(FIS) Low Profile Therapy System With Auto Vector Control Unit

The Dolphin Fluid Immersion Mattress Low Profile by Joerns Healthcare helps prevent pressure injuries by adjusting to the patient’s body for even support. It includes a low-profile mattress and the Dolphin AutoVector Control Unit, which work together to reduce pressure points and improve circulation. A foam-based safety cell ensures patients stay supported, even if the power goes out for an extended time. Designed for hospitals, long-term care, and home use, this system provides reliable comfort and protection.

The Dolphin FIS System comes in different sizes to fit various needs. It includes a 35” x 82” low-profile mattress or a 42” x 82” version for larger patients. There’s also an expandable model (35” x 82-92” x 8”) for adjustable beds. The low-profile design provides a thinner support surface while still offering the benefits of Fluid Immersion Simulation technology.

Why Dolphin FIS Provides Superior Wound Care

Pressure ulcers affect 39% of patients in hospitals and long-term care facilities. The Dolphin Fluid Immersion Simulation (FIS) System offers an innovative solution by addressing one of the main causes of wound formation—soft tissue strain from traditional support surfaces.

A Smarter Approach to Pressure Relief with Dolphin Fluid Immersion Mattress

Unlike conventional mattresses that force the body to conform to a flat surface, Dolphin adapts to the body. Using advanced algorithms and a microprocessor, the system automatically adjusts to each patient’s unique 3D body shape, ensuring optimal support and pressure redistribution.

How Dolphin Fluid Immersion Simulation Mattress System Works

The fluid immersion simulation mattress uses smart technology to adjust the surface based on each patient’s body shape. It automatically sets the right support levels to create a floating-like experience for better pressure relief and comfort.

• Simulates Floating – The system continuously calculates and adjusts the support surface to create a near weightless state, reducing pressure points.
• Real-Time Adjustments – As the patient moves, Dolphin monitors and adapts, maintaining consistent support without manual intervention.
• Effortless Operation – Caregivers simply turn on the system, and it does the rest—eliminating the need for complex training and reducing workload, allowing more focus on patient care.

The Dolphin Fluid Immersion Simulation (FIS) System includes

1. Dolphin Advanced Support Surface – A specialized therapy mattress that fits most bed frames and redistributes pressure like floating in water.
2. Dolphin AutoVector Control Module – A smart processor that adjusts the mattress in real-time for optimal support.
3. Proprietary Software – Automatically customizes pressure relief based on the patient’s body to improve comfort and healing.

Features and Benefits

• Prevents and treats wounds by simulating immersion of the patient in a fluid medium
• Minimizes soft tissue deformation and maintains near normal blood flow
• Automatically adjusts to each patient’s weight, surface area and repositioning
• 12 hour battery life allows for active therapy, even during patient transport
• Fits existing bed frames, including ICU, Med/Surg, and Bariatric
• Available in standard, bariatric and pediatric models as well as wheelchair and stretcher configurations
• Auto-Transfer automatically positions the bed at the optimum egress height
  

Clinical Indications

The Dolphin Fluid Immersion Simulation (FIS) System helps prevent and heal pressure ulcers up to Stage 4 by reducing pressure and improving blood flow. It also supports post-operative patients recovering from flaps and grafts, helping them heal faster with fewer complications.

This system is ideal for patients who cannot be moved often due to medical conditions and can also be used for spinal cord injury patients once their condition is stable and approved by a doctor. While it follows clinical guidelines, it should always be part of a full patient assessment by a healthcare professional.

Available Options

Note: This Mattress system does not include a bed frame, for complete set of FIS System, please visit our joerns healthcare collection or visit here DolphinCare FIS Integrated Bed System.

Dolphin FIS System Documents

Dolphin FIS System User Manual

Dolphin FIS System Product Brochure

Dolphin FIS System Therapy Surface SpecSheet

Original Research Clinical Science

Dolphin FIS Low Profile Mattress System Specifications

Warranty Information

• The Dolphin Fluid Immersion Simulation(FIS) Low Profile Mattress System provides a 2-year warranty on the mattress and its electronic components (compressors, valves, circuit boards, hoses, and couplers). The warranty covers defects in materials and workmanship under normal use but does not cover damage from misuse.

Product Video

Order Acknowledgment

Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.

• Payment Authorization
  Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.

• Stock Verification
  After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:

  • An estimated restock date
  • Alternative products
  • A full refund upon request

• Order Updates
  You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.

Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

• Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
• After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
• Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.

If you need to cancel your order, please contact us as soon as possible to avoid additional fees.

Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.

Refunds and Returns.

All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.

If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.

Returns

You can return your purchase within 30 days for a refund of the purchase price,  excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:

• Be in unused condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
  

Products manufactured by these Vendors are Non-Returnable:

Company List

• AFIKIM
  
• Amico (custom order)
• Assured Comfort
• Circle Specialty
• Charme Tech - StarSleep
• Costcare
• Dawn House
  
• DeBug
• Discover Your Mobility
• Green Transporter
• Handicare
• Hooga Health 
• Immersus
• Joerns Healthcare
• Medacure Inc
  
• ObboMed
• Pushpak Motors
• Prius Healthcare
• Pro Active Medical & Protekt Aire
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Span America Mattresses 
• Supracor
• Journey Health - The Perfect Sleepchair (custom-made to order)
• Wellell
• Vipamat

 
Product Categories that are Non-Returnable:

Non-Returnable Product Categories

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses (non-refundable, custom-ordered products)
• Red Light Therapy
• Wheelchair Cushions / Support Surfaces
• Specific Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.

Please Read the Following

When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.

Damages

Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.

Missed Delivery and Return Policy

IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:

• A 25% restocking and handling fee
• Outbound and return shipping costs

To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Warranty

All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.

Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.

We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.