Protekt Aire 3600 Mattress System by Proactive Medical

The First Class Protekt® Aire 3500 is a low air loss and alternating pressure mattress system designed for enhanced comfort and pressure relief. With a weight capacity of 350 lbs and dimensions of 80”L x 36”W x 8”H, it helps prevent pressure ulcers while ensuring stability. The 5” air mattress with a 3” densified fiber base provides a safety layer in case of power failure.

The Protekt Aire 3600 by Proactive Medical comes wit a 18 laser-cut air holes improve airflow to keep patients cool and dry, while the fluid-resistant quilted nylon cover adds comfort and durability. The adjustable airflow dial allows for customized pressure settings, and a 10-minute alternating cycle promotes even pressure distribution. The pillow top feature stabilizes the head and neck, while optional raised side rails provide extra security.

Advanced Pressure Relief Technology

The Protekt Aire 3600 is Medicare code E0277 compliant, ensuring it meets high standards of medical care. With a weight capacity of up to 350 pounds, the mattress is crafted from high-quality materials, including a nylon top cover that is fluid-resistant, anti-microbial, and anti-bacterial, providing both durability and comfort.

Protekt Aire 3600 Key Features

• Weight Capacity: Supports patients up to 350 pounds.
• Dual Therapies: Combines low air loss and alternating pressure in one system.
• Air Flow Dial: Offers custom patient comfort and pressure levels.
• Static Mode: Facilitates safe and easy patient transfer.
• Preset Cycle: 10-minute alternating pressure cycle.
• Low Pressure Alarm: Visual indicator of compromised airflow.
• Cell-on-Cell Design: Holds air in the lower cells during power failure.
• Laser Holes: 18 holes keep the patient cool and dry.
• Nylon Top Cover: Fluid-resistant, anti-microbial, anti-bacterial, and quilted for comfort.
• Pillow Top Feature: Prevents unnecessary movement of head and neck.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Protekt Aire 3600 Documents

Protekt Aire 3600 Individual Product Sheet

Individual Product Sheet - Protekt Aire 3000/3500/3600 Series

Protekt Aire 3600 Product Manual

Protekt Aire 3600 Air Mattress Selection Guide

Protekt Aire 3600 PDAC Coding Verification Letter

Protekt Aire 3600 Specifications

Warranty

• The Protekt Aire 3600 Low Air Loss and Alternating Pressure Mattress System comes with 18 months non-prorated warranty.

Warranty Information


The Protekt Aire 3600 Low Air Loss and Alternating Pressure Mattress System comes with 18 months non-prorated warranty.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

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