SPAN The Topper Mattress

The Topper Microenvironment Manager Mattress System by Span America

The The Topper by Span America is the first completely reusable powered air coverlet for managing excess heat and moisture in the microenvironment. Available in three widths to fit different needs, the Topper Microenvironment Manager accommodates patients up to 500 lbs with the 36" width, up to 750 lbs with the 42" width, or up to 1000 lbs with the 48" width both of them are the same thickness of 3". Choose the width that matches the weight rating of your pressure-redistributing support surface for optimal performance.

SPAN The Topper Mattress

The SPAN The Topper Mattress is a cutting-edge solution designed to enhance skin health and comfort for individuals with vulnerable skin. Its advanced airflow system delivers a gentle flow of air beneath a highly vapor-permeable top layer, effectively reducing excess moisture and maintaining a cool, dry environment. This feature helps protect against pressure ulcers and other skin conditions, making it an ideal choice for patients in hospitals, long-term care, and home settings.

The mattress's low-profile design ensures superior performance without the safety risks of traditional low-air-loss overlays. Its unique interaction between the inner air layer and the top layer minimizes the effects of shearing and friction, further safeguarding the skin. Additionally, the fluid-resistant, anti-fungal, and bacteriostatically treated materials make The Topper easy to clean and disinfect. Caregivers can choose between a simple wipe-down or removing the washable top layer for deeper cleaning.

Keep You and Your Patients Comfortable with the The Topper Mattress

The Topper Microenvironment Manager keeps you and your patients comfortable by controlling temperature, moisture, and pressure. It helps prevent discomfort from temperature extremes, reduces skin irritation by managing moisture, and relieves pressure to avoid sores. Designed to fit various mattress sizes and support different weights, it’s made from breathable materials for added comfort. With adjustable settings and an easy-to-use interface, it offers personalized care and long-lasting reliability, making it perfect for both healthcare facilities and home use.

Superior Heat Reduction for and Protection

The Topper offers superior heat reduction through advanced evaporative cooling, significantly enhancing comfort and protection for users. By efficiently removing excess moisture, it outperforms both leading powered covers and traditional low air loss surfaces, removing up to 17 watts more heat per hour compared to the former, and between 25 to 86 watts per hour more than the latter. This capability is critical in addressing elevated tissue metabolism, a key factor in reducing the risk of pressure ulcers, ensuring optimal skin health and overall well-being.

Features and Benefits

• Effective Heat and Moisture Control: Manages excess heat and moisture to protect vulnerable skin, reducing the risk of pressure ulcers.
• Air Diffusion Matrix™ Technology: Provides continuous airflow under the patient, enhancing moisture vapor removal.
• Easy Maintenance: Fluid-resistant, anti-fungal, and easily cleanable for long-term use.
• Cost-Effective: Reusable design eliminates the need for expensive disposable components.
• Flexible Application: Simple add-on to most support surfaces.
• Quiet Operation: Compact and quiet control unit ensures patient comfort.

Documents

SPAN The Topper Product Brochure

SPAN The Topper Product Algorithm

Specifications

Warranty Information

• 24-month non-prorated coverage on all components.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.