Merits Health S331 Pioneer 9 DLX 3-Wheel Bariatric Mobility Scooter

The Merits Pioneer 9 is a powerful and reliable mobility scooter designed to deliver exceptional performance and comfort. With an impressive weight capacity of 500 lbs, it offers robust support for a wide range of users. Its top speed of 7.5 mph ensures swift and efficient travel, while the 32-mile driving range allows for extended outings without the need for frequent recharging. Powered by a durable DC 24V, 400W motor, the Pioneer 9 combines strength, efficiency, and smooth operation, making it an ideal choice for those seeking a dependable mobility solution for daily activities or outdoor adventures.

Built for Strength and Outdoor Performance

The Merits Health Pioneer 9 DLX3 S331 is built for durability and performance with its sturdy one-piece frame, providing enhanced strength and reliability for bariatric users. Its advanced suspension system ensures a smoother, more comfortable ride, offering superior support even on uneven surfaces. Equipped with large wheels featuring knobby treads, this Bariatric Scooter is designed to handle rough terrain effortlessly, making it the perfect choice for outdoor adventures and everyday mobility needs.

Setting the Standard for Bariatric Scooters

The Merits Health Pioneer 9 DLX3 S331 delivers exceptional comfort and convenience. Its 22-inch seat and extra-high backrest are designed for all-day support, while the fully adjustable captain’s seat slides, swivels, and reclines for personalized comfort. The fold-forward feature makes storage and transport easy, ensuring a smooth and user-friendly experience.

Merits Pioneer 9 Safety and Style Features

The Merits Health Pioneer 9 DLX3 S331 is equipped with a safety sensor to ensure half-speed turns for added stability. Standard headlights, tail lights, turn signals, and hazard lights enhance visibility and safety on the go. Chrome detailing and a carpeted floor mat add a touch of style and comfort, combining safety and elegance in one impressive scooter.

Merits Health S331 Pioneer 9 Features:

• One-Piece Frame for Increased Strength: Ensures durability and reliability, providing long-lasting support for bariatric users.
• Suspension System: Delivers a smoother, more comfortable ride and enhances support, even on uneven surfaces.
• Large Wheels with Knobby Tread: Easily tackle rough terrain, offering stability and confidence during outdoor adventures.
• Chromed Steel Bumper: Protects the shroud from damage, extending the scooter's lifespan while maintaining its sleek appearance.
• Safety Sensor for Half-Speed Turns: Enhances stability and reduces the risk of tipping during sharp turns, prioritizing user safety.
• Standard Headlights and Tail Lights: Improve visibility and safety, ensuring you can travel securely in low-light conditions.
• Turn Signals and Hazard Lights: Provide additional safety features, making it easier to navigate and signal to others in traffic or busy areas.
• Chrome Detailing: Adds a stylish and modern touch to the scooter’s design, enhancing its visual appeal.
• Carpet Floor Mat: Offers extra comfort and prevents slipping, creating a more secure and enjoyable ride.
• Swivel and Sliding Captain Seat: Makes entry and exit easy while allowing personalized seating adjustments for maximum comfort.
• Shopping Basket: Adds convenience for carrying personal items or small purchases, making the scooter practical for everyday use.

Merits Pioneer 9 Documents

Merits S331 Pioneer 9 Bariatric Scooter

Merits S331 Pioneer Brochure

Merits S331 Pioneer Order Form

Merits Pioneer 9 Specification

Merits Health Manufacturer Warranty Covers:

☑ 1 Year Warranty for Frame, Electronics, Motor/Brakes, Batteries. Warranty start from the original date purchased

MERITS HEALTH PRODUCTS, INC. WARRANTY POLICY

Merits Health Products, Inc. will repair or replace the following item(s) that have a manufactured defect. Credit will be given following inspection by an authorized representative of Merits Health Products, Inc. into the material or workmanship.

Part(s) purchased outside of warranty have 30 days to report manufactured defect.

5-Year Warranty from the original date of consumer purchase:
- Frame

18-Month Warranty from the original date of consumer purchase:
- Seat Post
- Caster Forks
- Power Seat Actuator
- Metal Seating Frame
- Caster Beam
- Anti Tipper Forks
- Armrest Bracket (metal part only)
- 31ah or above batteries

13-Month Warranty from the original date of consumer purchase:
- Joystick
- Gearbox
- Electrical Harness
- Charger
- Transaxle
- Motor Brake Assembly

6-Month Warranty from the original date of consumer purchase:
- Bearings
- Swivel Seat Mechanism
- Front Riggins
- Batteries less than 31 ah supplied by Merits Health Products, Inc.
- Bushings

Warranty Exclusions:
The following item(s) are excluded from warranty:
- Acts of nature, lost, or stolen
- Commercial use
- Neglect, improper operation, and/or maintenance or repair
- Units altered or serviced by an agency not authorized by Merits Health Products, Inc.
- Serial numbered products if the serial number has been removed or defaced

Warranty Service:
Merits Health Products, Inc. retains the right to replace warranted part(s) with either refurbished or new part(s) at their discretion. Any costs related to labor, service calls, transportation, freight, or other charges associated with the installation of warranted part(s) are the responsibility of the consumer/dealer.

This warranty gives you specific rights and you may also have other rights which may vary from state to state.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be canceled once processing begins

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.