Bespoke Platinum Heavy-Duty Mobility Scooter – Power, Comfort & Stability

The Platinum Heavy-Duty Mobility Scooter by Bespoke Mobility delivers exceptional power, stability, and comfort for users seeking a high-performance ride. Equipped with a powerful 700-watt brushless hub motor, this scooter reaches speeds of up to 15 mph and supports a weight capacity of 400 lbs. Its four-wheel design ensures maximum stability, while the 48V/20AH maintenance-free lead-acid battery provides an impressive range of up to 35 miles on a single charge.

Ships Fully Assembled From
Our USA Warehouse

Color Options for you Prestige 4-Wheel Mobility Scooter

The Prestige 4-Wheel Mobility Scooter lets you ride in style with customizable color options. Choose from Red, Blue, or Matte Black for the scooter body. The standard chrome wheels can be upgraded to Black, White, Red with Black, or Gold with Black. For added personalization, pick a seat color that fits your taste—Black comes standard, or upgrade to White or Brown.

Key Features

• Powerful Performance: 700-watt brushless hub motor reaches speeds of up to 15 mph

• High Stability & Capacity: Four-wheel design supports up to 400 lbs for added security and balance

• Precise Speed Control: Adjustable speed knob, rheostat, and speedometer for a customized ride

• Long Drive Range: 48V/20AH maintenance-free battery provides up to 35 miles per charge

• Versatile for Indoor & Outdoor Use: Smooth handling and adaptability for different terrains

• Comfortable Seating: Adjustable folding captain’s chair with backrest and lift-up armrests

• Reliable Braking System: Front and rear drum brakes with Electric Brake Assist for enhanced safety

• Convenient Storage: Front storage basket for carrying essentials

• Compact & Sturdy Design: Dimensions of 56” x 27” x 52” with a 6” ground clearance for easy maneuverability

• Equip with Hand Brakes - Optional Electric Brake Assist available - Gives you extra stopping power when needed.
  

Documents

Bespoke Platinum 4-Wheel Mobility Scooter Manual

Bespoke Mobility Warranty

Bespoke Platinum Specifications

Warranty Information

The Bespoke Platinum Heavy Duty 4-Wheel Mobility Scooter comes with:

• Lifetime Limited Warranty – Covers the frame, seat post, and structural components.
•  Two-Year Limited Warranty – Covers non-consumable parts and electronic components.
• Six-Month Warranty – Covers batteries and chargers (subject to wear and tear).

Warranty Information


🔹 Lifetime Limited Warranty – Covers the frame, seat post, and structural components.

🔹 Two-Year Limited Warranty – Covers non-consumable parts and electronic components.

🔹 Six-Month Warranty – Covers batteries and chargers (subject to wear and tear).

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.