3-in-1 Alternating Therapy with Micro Low Air Loss

Long hours in bed can make staying supported a challenge. The MOXI eMOTION is built to keep users steady through a gentle 3-in-1 Alternating Pressure cycle that shifts air across the surface to reduce continuous pressure.

Its Micro Low Air Loss feature moves air through tiny channels to help control heat and moisture, keeping the surface dry and balanced.

Built to support up to 440 lbs, the eMOTION pairs an 8-inch cell-in-cell air mattress with a quiet, adjustable control unit. Even during a power loss, the mattress stays partly inflated, maintaining a stable surface ready for use.

Smart Airflow That Adapts to Movement

The eMOTION control unit lets caregivers switch between Alternating, Static, and Max-Inflate modes. In alternating mode, air shifts through rows of cells in a gentle 3-to-1 cycle, keeping two-thirds of the body supported while one section adjusts.

Cycle times can be set from 5 to 20 minutes, and firmness levels can be changed with simple touch controls. This steady airflow helps spread body weight evenly and maintain a stable surface as the user moves or changes position.

Built for Everyday Use and Easy Care

The mattress includes a quilted, vapor-permeable cover that helps control heat and surface moisture. Straps underneath keep the mattress secure on the bed frame during movement or transfers.

The lightweight control unit fills the mattress quickly and locks automatically to hold the selected settings. Each part is made for daily use easy to clean, easy to handle, and ready for consistent performance in home or care settings.

Discover how a hospital bed mattress, featuring Alternating Pressure and Low Air Loss technologies. Click Here!

Key Features

• 3-in-1 Alternating Pressure Therapy – Two-thirds of the body stay supported while one section readjusts.

• Micro Low Air Loss System – Moves air through small channels to manage heat and moisture.

• Static & Max-Inflate Modes – Provide firm support for repositioning or quick inflation.

• Adjustable Cycle & Firmness – Choose 5-, 10-, 15-, or 20-minute cycles and seven firmness levels.

• 8-Inch Cell-in-Cell Air Bladder – Stays partly inflated during power loss.

• Seat Function: Adds support when sitting up in bed.

• Quiet Control Unit: Smooth and silent operation.

• Easy-Clean Cover: Wipes clean easily and stays secure on the bed.

• Safety Alarms: Alerts for low pressure or power loss, with a mute option.
  

• Secure Fit – Base straps keep the mattress in place.

Documents

MOXI eMOTION Mattress System User Manual

MOXI eMOTION Mattress System Brochure

eMOTION Mattress and Pump Specifications

Warranty Information

• One Year Limited Warranty on the control unit and soft items.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Warranty

MOXI eMOTION Mattress System with Alternating Pressure Therapy & Micro Low air Loss comes with one year limited warranty on the control unit and soft items.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Eligible products may be returned within 7 days of delivery with prior return authorization.

Approved returns may be subject to:

• A 25% restocking fee
• Non-refundable outbound shipping charges
• Non-refundable white-glove delivery charges (if applicable)
• Return shipping costs paid by the customer

Returned items must be unused, in original packaging, and include all parts, accessories, manuals, and documentation.

Return requests submitted after 7 days of delivery may not be eligible for approval at our discretion.

To request a return authorization, please contact:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here 

Non-Returnable Accessories

Accessories are final sale and are not eligible for return or refund unless they arrive damaged, defective, or were shipped in error.

For purposes of this policy, an accessory is any optional add-on, enhancement, replacement component, comfort item, positioning aid, storage item, battery, charger, or similar product designed for use with a primary piece of durable medical equipment.

Examples include, but are not limited to:

• Spare batteries
• Chargers
• Cup holders
• Storage bags
  
• Seat cushions
• Positioning supports
• Travel covers
• Replacement parts
• Other optional add-ons and upgrades

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.