OB-3620 UltraAir Mattress - Alternating Pressure Ulcer Prevention Mattress with Low Air Loss Air

Heavier patients who spend long hours in bed often face problems like pressure sores, limited movement, and skin irritation. The ObboMed OB-3620 UltraAir™ Mattress uses Alternating Pressure and low air loss airflow to relieve pressure and control heat and moisture. This helps keep the skin dry, improves circulation, and lowers the risk of sores, allowing the user to rest longer without discomfort. This mattress can support 800lbs perfect for heavier patient. 

Simplified Hygiene and Care Efficiency

Keeping clean in bed can also be difficult and physically demanding for caregivers. The built-in “Easy Go” bedpan and shampoo systems let hygiene tasks be done directly in bed without lifting or transfers. This makes daily care faster and safer, reducing the risk of strain or injury for both the patient and caregiver.

Safety is another concern for patients with limited mobility. The soft air-filled guardrails prevent falls while remaining gentle on the skin, helping users feel more secure and protected.

Improved Circulation and Breathing Support

For patients who spend long periods lying down, poor circulation and chest congestion can affect breathing and comfort. The OB-3620 UltraAir Mattress provides smooth self-lateral rotation and turning angles up to 40°, along with a built-in vibration massager that loosens chest congestion and relaxes muscles. This promotes better breathing, reduces stiffness, and supports overall well-being during recovery.

Note: Bed Frame, Bedpan and Shampoo Basin Not Included

OB-3620 StandardAir Mattress Features

Cell-on-Cell Mattress Design / 24H Power Outage Protection

The OB-3620 UltraAir Mattress is built with a cell-on-cell design that keeps the bottom layer inflated for up to 24 hours during a power outage, helping prevent bottoming out. If power fails, it gives both sound and light warnings, as long as the air hose stays connected. All functions are easy to control using the panel on the foot of the bed.

Top Cover Features

• Antimicrobial surface

• Free from latex, lead, and mercury; biocompatible

• Anti-allergic and non-irritating

• Liquid-proof barrier

• Machine washable

• 4-way stretch PU fabric (Made in Germany)

• Quilted underside reduces friction and skin shearing

• Fireproof polyurethane (Meets US standards: 16 CFR 1632, 16 CFR 1633, TB129)

• Breathable material allows heat and moisture to escape through Low Air Loss (LAL) function

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Documents

ObboMed Alternating Pressure Mattress Multi Model Manual

ObboMed Alternating Pressure Mattress Multi Model Brochure

OB-3620 Mattress Specifications

Warranty

• The ObboMed OB-3620 UltraAir Mattress comes with  a warranty of 1 Year on Top Cover, 2 Years on Control Unit and Mattress.

Warranty Information

The ObboMed OB-3620 UltraAir Mattress comes with a warranty of 1 Year on Top Cover, 2 Years on Control Unit and Mattress.

📦 Order Acknowledgment

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📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

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By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

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