Symmetry Signature Multi-Zone Foam Mattress – Pressure Relief & Safety Support

Need a reliable mattress for long-term care that fits different body sizes? The Permobil Symmetry Signature Multi-Zone Foam Mattress is designed to support users weighing between 350 and 500 pounds, with widths from 36" to 48" to fit various needs.

Its multi-zone foam mattress layout helps reduce pressure on sensitive areas, especially around the heels, which can help prevent pressure injuries. The firm edges make it easier and safer for users to get in and out of bed, reducing the chance of falls. The stretch cover resists fluids and moves with the body to minimize friction and discomfort.

Why Choose the Symmetry Mattress?

Designed to Promote Pressure Relief

The mattress features three distinct support zones tailored to relieve pressure where it matters most. A softer heel zone encourages immersion to protect skin integrity, especially for users prone to pressure injuries.

Enhanced Safety with Wide Transfer Edges

Firm side borders provide added stability during transfers in and out of bed. This design helps maintain central positioning, reducing the risk of falls and improving caregiver support during repositioning.

Fluid-Resistant, Multi-Way Stretch Cover

The cover is fluid-resistant and breathable, helping manage incontinence while maintaining skin health. Its multi-way stretch design allows the mattress to move with the user, improving comfort and minimizing shear forces. A fully waterproof nylon cover is also available for added protection.

Symmetry Mattress Model Comparison

Features and Benefits

• Co-developed by Permobil and 5 Minds Mobility, leaders in support surface innovation for long-term care

• Multi-zone foam design provides targeted pressure redistribution with softer foam at the heel zone

• Firm side borders enhance stability and support safer transfers in and out of bed

• Wide transfer edges help reduce fall risk and assist caregivers during repositioning

• Fluid-resistant, multi-way stretch cover offers protection against incontinence and supports skin integrity

• Fully waterproof nylon cover available for high-moisture environments

• Supports individuals weighing 350 lb to 500 lb

• Offered in multiple widths: 36", 42", and 48", all at 80" L x 6" H

• Suitable for long-term care, home care, and bariatric environments

• Available in comfort levels ranging from Extra Soft to Firm

• Compatible with most standard long-term care bed frames

Documents

Symmetry Signature Multi-Zone Foam Mattress Brochure

Specification

Warranty Information

• The Permobil Symmetry Signature Multi-Zone Foam Mattress comes with 2 year warranty.

Warranty Information


The Permobil Symmetry Signature Multi-Zone Foam Mattress comes with 2 year warranty.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for eligible products.

Approved returns are subject to:

• A 25% restocking fee

• Non-refundable outbound shipping

• Non-refundable white-glove delivery charges (if applicable)

After 14 days, all sales are considered final.

Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.

To request a return, please email:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility and Lift accessories 

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.