DLX Foam Mattress by Prius Healthcare USA
The DLX Foam Mattress by Prius Healthcare USA offers a premium dual-layer foam design for exceptional comfort and support. Available in standard sizes of 36 x 80 x 6 inches and custom sizes to meet specific needs, with a weight capacity of 500 lbs. Its zoned comfort foam top layer ensures targeted pressure relief, while the heel soft foam foot section adds extra cushioning where it's needed most. The firm foam support base layer provides stability and durability. The mattress features a nylon top cover for a soft, easy-to-clean surface and a vinyl base cover for added protection and longevity. Optional raised side rails with ingress/egress cut-outs enhance accessibility.
Effective Pressure Ulcer Management with Prius Foam Mattresses
Prius Foam Mattresses are designed to help prevent and manage pressure ulcers at different stages. They provide support for patients at risk of developing stage 1, 2, and single-site stage 3 ulcers, while also aiding in the treatment of existing stage 1, 2, 3, and 4 ulcers. These mattresses relieve pressure, improve blood flow, and reduce skin friction to promote healing and comfort. When used as part of a hospital’s pressure care plan, they offer a reliable solution for better patient support.
General Information
Nursing care is vital in preventing pressure ulcers, and Prius mattresses help support effective prevention and management plans. Combining education, clinical judgment, and risk-based planning ensures better outcomes. Both formal tools and informal nursing assessments are key, with informal judgment often providing greater value. Always follow safety guidelines and use the product under a medically supervised care plan.
Intended Use
This mattress is designed for use with a compatible bed frame as part of a pressure ulcer prevention program. It works best with a single cotton, cotton blend, or linen sheet and should not be used for other purposes.
Cleaning and Care
To maintain the mattress, use only approved cleaning agents and avoid harsh chemicals like alcohol or phenols. For light cleaning, use a 0.1% chlorine solution, rinse, and dry thoroughly. For heavy soilage or spills, use a 1% chlorine solution and ensure no detergent residue is left before disinfecting. Always dry the mattress completely after cleaning.
Features and Benefits
- Dual-Layer Foam Design: Enhances pressure redistribution and durability, providing optimal support and comfort.
- Zoned Comfort Foam Top Layer: Targets specific body zones, reducing pressure points and improving patient comfort.
- Heel Soft Foam Foot Section: Cushions the heel area to minimize the risk of pressure ulcers in sensitive regions.
- Firm Foam Support Base Layer: Offers a stable foundation for better posture and long-term durability.
- Nylon Top Cover: Breathable, moisture-resistant, and easy to clean for improved hygiene and infection control.
- Vinyl Base Cover: Durable and wear-resistant, protecting the mattress for extended use and cost efficiency.
- Weight Capacity: 500 lbs
Documents
Prius Healthcare USA DLX Foam Mattress Brochure
Prius Healthcare USA DLX Foam Mattress Manual
Specification
| Specification |
Details |
| Sizes |
80”L x 36”W x 6”H
|
| Weight Capacity |
500 lbs (Custom sizes) |
| Warranty |
Foam Core:
3 Year Non-Prorated Limited (Custom sizes)
Cover:
1 Year Material and Workmanship |
| HCPCS Code |
E0184 |
Warranty Information
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This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:
DLX Mattress: 3 years (Foam), 1 year (Cover)
Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.
Order Acknowledgment
Upon placing an order, you will receive an automated confirmation email containing the details of your purchase. This email acknowledges that your order has been received and is being processed.
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Payment Authorization
Your payment method will be pre-authorized at the time of checkout. The charge will only be finalized once the order has been verified and prepared for shipment.
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Stock Verification
After your order is received, our team will confirm product availability. If the item is in stock, it will be packaged and shipped. If the item is unavailable or on backorder, we will notify you immediately via email or phone with available options, including:
- An estimated restock date
- Alternative products
- A full refund upon request
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Order Updates
You will receive email updates throughout the fulfillment process, including shipment confirmation and tracking details once your order is dispatched.
Order Cancellation Policy
We understand that plans can change. If you need to cancel your order, please review our cancellation policy below:
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Within 24 Hours: Orders can be canceled free of charge if requested within 24 hours of purchase.
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After 24 Hours: Once your order has been processed but not yet shipped, cancellation may be subject to a restocking or processing fee of 10-25%, depending on the manufacturer’s policy.
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Custom Orders: Orders for custom or made-to-order items cannot be canceled once processing has begun.
If you need to cancel your order, please contact us as soon as possible to avoid additional fees.
Our team is here to assist you during business hours at 307-243-4414, through the chat option in the bottom right corner of our website, or via email at support@firstclassmobility.com anytime.
Refunds and Returns.
All our products are sourced directly from manufacturers. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.
Once the manufacturer receives and inspects your returned item, your refund will be processed and issued to the original payment method. While inspections can take up to four weeks, they are usually completed within 7–10 business days. The refund will be adjusted for outbound and return shipping costs, handling, and a 25% restocking fee.
If you do not see the refund within 7 business days after approval, please contact your bank or credit card provider, as additional processing times may apply.
Returns
You can return your purchase within 30 days for a refund of the purchase price, excluding shipping, handling plus 25% restocking fees. To be eligible for a return, the item must:
- Be in unused condition
- Be returned in its original packaging
- Include all parts, accessories, and documentation
Products manufactured by these Vendors are Non-Returnable:
Company List
- AFIKIM
- Amico (custom order)
- Assured Comfort
- Circle Specialty
- Charme Tech - StarSleep
- Costcare
- Dawn House
- DeBug
- Discover Your Mobility
- Green Transporter
- Handicare
- Hooga Health
- Immersus
- Joerns Healthcare
- Medacure Inc
- ObboMed
- Pushpak Motors
- Prius Healthcare
- Pro Active Medical & Protekt Aire
- ROHO
- Scoota Trailer
- SleepSafe Beds
- Span America Mattresses
- Supracor
- Journey Health - The Perfect Sleepchair (custom-made to order)
- Wellell
- Vipamat
Product Categories that are Non-Returnable:
Non-Returnable Product Categories
- Adjustable Beds
- Hospital Beds - (cannot be returned - special order item)
- Mattresses (non-refundable, custom-ordered products)
- Red Light Therapy
- Wheelchair Cushions / Support Surfaces
- Specific Scooters and Wheelchair brands
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. Except custom orders, most orders are dispatched within 1-3 business days and delivered within 4-8 business days.
Order delays are unavoidable and beyond First Class Mobility's control. Shipments from Canada also require border clearance, which may add to the wait time. We appreciate your patience and understanding and thank you for your business.
Please Read the Following
When you are purchasing from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any handling, outbound and return shipping costs plus restocking fees of 25%.
Damages
Please inspect the packaging upon delivery. If you notice any damage, note it when signing for the shipment. If your item arrives damaged, email photos of the damage, box, and SKU, along with a brief description, to support@firstclassmobility.com. Freight damage must be reported within 24 hours with photos and videos, or the claim will not be valid. Exterior damage, including punctures, must also be reported within 24 hours.
Missed Delivery and Return Policy
IIf a scheduled delivery is missed due to the freight company's inability to deliver and the goods are returned to the sender, the customer will be responsible for:
- A 25% restocking and handling fee
- Outbound and return shipping costs
To avoid these charges, please ensure availability during the scheduled delivery window. If any issues arise, contact the freight company or our customer service team to reschedule promptly.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].
Warranty
All products are covered by the manufacturer’s warranty from the date of purchase, with terms varying by manufacturer. Please check individual product pages for details.
Damage must be reported immediately upon delivery. After the return period, any issues must be addressed directly with the manufacturer under their warranty terms.
We can provide proof of purchase and warranty details but are not responsible for repairs, replacements, or claims after the return period. Manufacturer warranties typically cover defects in materials or workmanship but exclude damage from normal use, wear and tear, or improper handling.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@firstclassmobility.com with any questions,
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