VLX Foam Mattress by Prius Healthcare USA

The VLX Foam Mattress by Prius Healthcare USA is a tri-layered foam mattress designed for superior comfort and support, available in widths of 36", 42", and 48", with a length of 80" and a depth of 6.5", and with a weight capacity that can support up to 500lbs.

The VLX features a full Visco elastic foam top layer for pressure relief and temperature control, a zoned middle layer with comfort foam a heel-soft foot section for targeted support, and a firm foam base for stability. Full-length side rails add extra safety, while the urethane stretch top cover is breathable and soft. The durable vinyl base cover protects the mattress.

Features and Benefits

• Tri-Layered Foam: Provides enhanced comfort, pressure relief, and support.
• Cool Visco Elastic Foam Top Layer: Keeps you cool and conforms to your body for better sleep.
• Zoned Middle Layer with Heel Soft Foam: Targets key areas for support, with extra cushioning for the heels.
• Firm Foam Support Base: Offers a stable and durable foundation.
• Full-Length Firm Side Rails: Adds stability and safety, making transfers easier.
• Urethane 4-Way Stretch Top Cover: Soft, breathable, and reduces friction for added comfort.
• Vinyl Base Cover: Waterproof and durable, protecting the mattress.
• Optional Raised Side Rails: Provides added protection and easier access.

Documents

Prius Healthcare USA VLX Foam Mattress Brochure

Prius Healthcare USA VLX Foam Mattress Manual

Specification

Warranty Information

• This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:

  VLX Mattress: 5 years (Foam), 1 year (Cover)

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

This warranty is extended only to the original purchaser/user of our products and provides specific legal rights that may vary from state to state. The Manufacturer warrants the following mattresses and covers, when purchased new and unused, to be free from defects in materials, workmanship, and assembly for the specified time periods:

VLX Mattress: 5 years (Foam), 1 year (Cover)

If any product is proven to be defective within the warranty period, it will be repaired or replaced with new or refurbished components at the Manufacturer's discretion. This warranty does not cover labor or shipping charges associated with the installation or repair of replacement parts. The warranty period for any repaired or replaced product shall coincide with the original warranty period of the defective component.

For warranty service, please contact the dealer from whom you purchased the product. If the product was purchased from a dealer, they must arrange for the Manufacturer to issue a return authorization. Any defective unit or parts must be disinfected before return and sent for warranty inspection within thirty days of the return authorization date, using the provided authorization number. C.O.D. shipments will be refused; please prepay all shipping charges.

Limitations and exclusions: This warranty does not apply to products subjected to negligence, accidents, improper operation, maintenance, or storage. Damage caused by events outside the Manufacturer's control, including carelessness, accidental damage, damage from sharp objects, tears, and excessive wear and tear, is not covered. Additionally, failure to follow cleaning instructions may void the warranty.

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.