Protekt 300 Pressure Relieving Foam Mattress

Protekt 300 Pressure Relieving Foam Mattress by Proactive Medical

The Protekt® 300 Pressure Redistribution Foam Mattress is designed to provide optimal support and comfort for moderate-risk patients, with a weight capacity of up to 350 lbs. Available in multiple length options 76", 80" or 84" Length by 36"W x 6"H, also available in plus model with 3" raised rails.

 Its multi-tiered construction features die-cut high-density foam in the head and torso areas and exceptionally resilient foam in the heel section, ensuring superior pressure redistribution. The sloped heel section promotes better blood circulation by redistributing pressure to the lower leg, while air channel cut foam in the heel area offers additional protection for vulnerable areas.

Superior Support and Hygienic Design with Safety Compliance

The Protekt 300 by Proactive Medical includes a PTSS Rail System for additional support, facilitating easy patient transfers and edge-of-bed sitting. Its stretch nylon top cover minimizes perspiration and offers a low shear/friction surface, which is anti-microbial, anti-bacterial, and fluid-resistant. The 360-degree zipper allows for easy removal, cleaning, or replacement, while the anti-contamination flap prevents fluid migration. The bottom cover is made of triple laminate vinyl, which is fluid-resistant, anti-microbial, anti-bacterial, and fire retardant. Additionally, the mattress meets Federal Fire Code 16 CFR part 1633, ensuring fire safety compliance.

Key Features

• Multi-tiered pressure redistribution mattress with high-density, high-resilient die-cut foam in torso and head sections.
• Sloped heel section with open-cell memory foam reduces pressure and increases blood circulation by redistributing load from heel to lower leg.
• The PTSS Rail System provides additional support for easy patient transfer and edge-of-bed sitting.
• Stretch nylon top cover reduces perspiration and provides a low shear/friction surface that is anti-microbial/anti-bacterial and fluid resistant.
• 360-degree zipper allows for easy removal, cleaning, or replacement.
• Anti-Contamination Flap covers the zipper, reducing the possibility of fluid migration.
• Bottom cover made of triple laminate vinyl is fluid resistant, anti-microbial/anti-bacterial, and fire retardant.
• Fire sleeve meets Federal Fire Code 16 CFR part 1633.
• Weight capacity: 350 lbs.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Document

Proactive Medical Protekt 300 Brochure

Optional raised rails are available in all sizes.

Important Notice: Due to health and hygiene regulations, this product is non-returnable 

Warranty

• Core; 7 Year Non-Prorated.
• Cover; 2 Year Non-Prorated.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for eligible products.

Approved returns are subject to:

• A 25% restocking fee

• Non-refundable outbound shipping

• Non-refundable white-glove delivery charges (if applicable)

After 7 days, and up to 14 days from delivery, eligible products may be exchanged only.

After 14 days, all sales are considered final.

Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.

To request a return, please email:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.