Protekt Aire 3500 Mattress System Enhances Patient Comfort and Care

The Protekt® Aire 3500 by Proactive Medical is a low air loss and alternating pressure mattress system designed for comfort and pressure relief. With a weight capacity of 350 lbs and dimensions of 80”L x 36”W x 8”H, it helps prevent pressure ulcers while ensuring stability. The 5” air mattress with a 3” densified fiber base provides a safety layer in case of power failure. 

Advanced Pressure Relief Technology

The 18 laser-cut air holes improve airflow to keep patients cool and dry, while the quilted, fluid-resistant nylon cover adds comfort and durability. The adjustable airflow dial and 10-minute alternating cycle promote even pressure distribution. A pillow top feature supports the head and neck, while optional raised side rails offer extra security. A visual low-pressure alarm alerts caregivers to any issues.

Protekt Aire 3500 Key Features

• Dual Therapy System – Combines low air loss and alternating pressure to enhance pressure redistribution and reduce the risk of pressure ulcers.

• Adjustable Comfort Settings – The air flow dial allows caregivers to customize pressure levels for optimal patient comfort.

• Preset 10-Minute Alternating Cycle – Provides consistent pressure relief to promote circulation and prevent prolonged pressure on any single area.

• Static Mode for Transfers – Disables alternating pressure for stable and safe patient transfers.

• Visual Low Pressure Alarm – Alerts caregivers if air flow is compromised, ensuring timely intervention.

• Durable 5” Mattress with 3” Fiber Base – Densified fiber support base acts as a safety net in case of power failure, preventing bottoming out.

• 18 Laser Holes for Ventilation – Helps keep the patient cool and dry, reducing heat buildup and moisture-related skin issues.

• Fluid-Resistant Quilted Nylon Cover – Protects against spills and enhances patient comfort while maintaining breathability.

• Pillow Top Feature – Prevents unnecessary head and neck movement during alternating pressure therapy.

• Optional Raised Side Rails – Provides added security by reducing the risk of patient roll-outs.

Important Notice: Due to health and hygiene regulations, this product is non-returnable.   We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Protekt Aire 3500 Documents

Protekt Aire 3500 Individual Product Sheet

Individual Product Sheet - Protekt Aire 3000/3500/3600 Series

Protekt Aire 3500 Product Manual

Protekt Aire 3500 Air Mattress Selection Guide

Protekt Aire 3500 PDAC Coding Verification Letter

Protekt Aire 3500 Specification

Protekt Aire 3500 Warranty

• The Protekt Aire 3500 Alternating Pressure Mattress System comes with a 18 months non-prorated warranty.

Warranty Information


The Protekt Aire 3500 Alternating Pressure Mattress System comes with a 18 months non-prorated warranty.

Order Processing

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

Orders are fulfilled directly through our authorized manufacturer partners to ensure you receive the newest production inventory.

If an item is temporarily unavailable, we will contact you promptly with updated availability and options. At that time, you may choose to proceed with the revised timeline or cancel for a full refund.

If you confirm that you wish to proceed, the order becomes a confirmed backorder. Once we commit funds with the supplier to reserve inventory specifically for your order, it cannot be cancelled.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion if the order has not yet been placed with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for eligible products.

Approved returns are subject to:

• A 25% restocking fee

• Non-refundable outbound shipping

• Non-refundable white-glove delivery charges (if applicable)

After 7 days, and up to 14 days from delivery, eligible products may be exchanged only.

After 14 days, all sales are considered final.

Returned items must be unused, in original packaging, and include all components and documentation. Return shipping costs are the customer’s responsibility.

To request a return, please email:
support@firstclassmobility.com

Pre-Orders & Backorders

Some products may require advance reservation to secure manufacturer inventory.

Pre-orders and confirmed backorders are paid in full at the time of purchase. Once inventory is reserved and funds are committed with the supplier, these orders cannot be cancelled.

Estimated shipping timelines are provided in good faith. Delays may occur due to manufacturing schedules, supplier availability, or freight logistics.

Any exception granted is at our sole discretion and may be subject to a cancellation and restocking fee.

Final Sale Items

Due to hygiene, safety, or manufacturer restrictions, the following items are non-returnable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries, Refused Shipments & Incorrect Addresses

Freight and large-item deliveries are scheduled to the address provided at checkout. Please ensure all delivery details are accurate before submitting your order.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and all outbound and return shipping costs will be the customer’s responsibility.

If an incorrect or incomplete address is provided and the shipment requires re-delivery, address correction, or is returned to the sender, the customer is responsible for any additional shipping, freight, storage, or re-delivery fees charged by the carrier.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand and product.

We are happy to assist you with documentation, proof of purchase, and guidance throughout the warranty process. Warranty service, repairs, and replacements are handled directly by the manufacturer in accordance with their terms and coverage.

After the return period has passed, any repair or replacement requests will be subject to the manufacturer’s warranty policy and may require return of the defective item for inspection.

Payment Disputes

If you experience any issue with your order, please contact us directly so we can resolve it as quickly as possible.

In the event of a payment dispute, we may provide order records, communication history, and this policy to the payment provider for review.

Agreement

By placing an order with FirstClassMobility.com, you agree to the terms outlined in this Refund & Return Policy, including applicable restocking fees, shipping charges, and final sale exclusions.

Product specifications are provided by manufacturers as general guidance. Actual measurements and performance may vary slightly due to production tolerances, optional accessories, or model updates.