Safer, Slimmer Rollator for Everyday Mobility – Innovative Cross-Folding Design
If you struggle with bulky walkers that don’t fit in small spaces, the Human Care neXus 3 Rollator solves that problem. With its unique cross-folding frame, it folds compactly for easy storage, passes smoothly through narrow doorways, and even stands upright when folded with the bag attached. Lightweight yet sturdy, it supports up to 441 lbs, making it one of the strongest rollator in its class.
Why Choose the neXus 3?
Easy to Fold, Easy to Store
The first rollator with a cross-folding frame – folds like an accordion for quick storage in closets, cars, or tight hallways.
Safe & Supportive Walking
Cable-free brakes reduce snag risks and keep your home safer.
Ergonomic handgrips designed to reduce wrist strain and improve posture.
Large 8" wheels for stability on indoor flooring and outdoor sidewalks.
Better Rest When You Need It
Padded seat with flip-over backstrap for better support.
Soft zippered bag included – stays attached even when folded.
Fits Your Height & Lifestyle
Available in Super Low, Low, and Standard models, so users from petite to tall can walk naturally and comfortably.
Key Features
Cross-folding design for compact storage
Cable-free braking system
Ergonomic handgrips
Padded seat with backstrap
Lightweight aluminum frame – only 16–17 lbs depending on size
Durable 8" wheels
Zippered carry bag included, folds with the rollator
Your neXus 3 Rollator comes with a 5-year frame warranty and 1-year parts warranty, giving you long-term reliability.
Warranty Information
The warranty begins on the original purchase date by the customer and is valid only with proof of purchase from an Authorized Human Care Dealer.
✅ What's Covered
5-Year Warranty:
The frame of all neXus series rollators, including the neXus oNe, is covered against manufacturing defects and workmanship issues for a full 5 years.
1-Year Warranty:
All distributed parts (e.g., wheels, brakes, handles) are covered for 1 year from the date of purchase.
⚠️ Exclusions and Conditions
Normal wear and tear parts are not covered, such as tires, grips, seat fabric, or other components that wear out through regular use.
Warranty claims must be approved by Human Care before any repairs or replacements are made.
Replacement parts will only be provided once per warranty period.
Human Care reserves the right to determine the best method of repair or replacement.
🧾 Warranty Requirements
Proof of purchase from an authorized dealer is required.
All warranty requests must be submitted during the valid warranty period.
Order Processing
Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.
Stock availability is confirmed after purchase:
In stock: Your order will be prepared and shipped.
Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.
You will receive email updates throughout the process, including tracking details once your order ships.
Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.
Returns
Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.
After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.
Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.
Condition of Returns
Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.
Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.
Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.
Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.
If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.
Final Sale Items
The following categories are non-returnable and non-refundable:
Beds and mattresses
Batteries and chargers
All lifts (residential, vehicle, and patient lifts)
Lift chairs, geri chairs, and patient room chairs
Wheelchair cushions, support surfaces, and slings
Mobility accessories
Red light therapy devices
All products sold under the brand Discover Your Mobility
View the full list of non-returnable brands here .
Defective or Damaged Items
If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.
A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.
If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.
Damage not reported within 24 hours may not be eligible for a claim.
Missed Deliveries & Refused Shipments
Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.
If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.
Warranty
All products are covered by the manufacturer’s warranty, which varies by brand. We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.
After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.
Chargebacks & Disputes
If you experience any issues with your order, please contact us first so we can assist.
By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.
Agreement & Disclaimer
By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.
All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.
Human Care Nexus 3 User Manual