SPAN America PressureGuard Protocol Mattress

PressureGuard Protocol Mattress System: Microclimate Management with Alternating Pressure Therapy

The Span PressureGuard Protocol Mattress is a highly advanced solution for individuals requiring both microclimate management and alternating pressure therapy. Designed to protect vulnerable skin, its proprietary air delivery system provides a gentle airflow beneath a highly vapor-permeable coverlet, effectively reducing excess moisture to maintain a cool, dry environment. This innovative feature helps prevent skin breakdown and promotes comfort, making it ideal for patients at risk of pressure ulcers in hospitals, long-term care facilities, or home settings.

The PressureGuard Protocol Mattress by Span America is designed for your comfort and needs. It supports up to 500 lbs capacity and available with several range sizes.

Versatile Therapy Modes for Customized Care

Caregivers benefit from its versatile functionality, including selectable alternating pressure or powered flotation therapy modes, which can be tailored to individual patient needs. The Auto Firm mode enhances stability during activities such as transfers, feeding, or daily care, automatically resuming the selected therapy mode after 20 minutes.

How Protocol’s Design Enhances Comfort and Skin Protection

Bedridden or immobile patients often face discomfort and skin issues from moisture buildup under the mattress. Protocol's air delivery cover design helps prevent this by gently circulating air under your breathable coverlet, keeping your skin dry and protected. This system ensures better moisture management and promotes healthier skin. Unlike traditional systems, Protocol’s control unit is quieter, cooler, and more energy-efficient, providing you with a more comfortable and soothing environment.

The PressureGuard Advantage

The Geo-Matt® segmentation offers a tissue-friendly, non-shearing top surface for added comfort, while the Safety Edge™ design ensures safer transfers and reduces the risk of falls and entrapment. Additionally, the Protective Heel Slope™ helps redistribute pressure away from vulnerable heels, providing enhanced protection and comfort.

Features and Benefits

• Alternating Pressure Mode: Gently changes loading across the surface in a 10-minute cycle.
• “Float” Mode: Provides powered flotation therapy.
• Simple Comfort Adjustment: Includes an ultra-soft “Max. Immersion” setting for users under 120 lbs.
• Low-Pressure Notification: Features a selectable audible alarm and indicator light.
• Timed “Auto Firm” Function: Activates for 30 minutes to provide added stability during transfers, ADLs, and CPR.
• Inflation Maintenance: Can maintain inflation during power interruptions and transport.
• Raised Side Perimeter: available in 9" depth raised side perimeter for extra safety.

Documents

Span PressureGuard Protocol Brochure

Span PressureGuard Protocol Catalog

Span PressureGuard Protocol Algorithm

Specifications

Warranty Information

• The Span PressureGuard Protocol Mattress comes with an 18-month non-prorated warranty.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

PressureGuard Protocol

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that plans can change, and we’ll do our best to accommodate.

• Within 24 hours of placing your order: Free cancellation.

  • Exception: If your order has already been processed a 25% restocking fee may apply even within the first 24 hours.

• After 24 hours: A 25% restocking fee will apply, certain brands cannot be cancelled,

• Custom orders: Cannot be canceled once processing has begun.

Please note:

• Some orders are processed and paid immediately. If your order has already been processed or shipped, it cannot be canceled.

• Refunds are only issued within 7 days of purchase.

• Returns requested after 7 days, up to 14 days, are only eligible for an exchange and may be subject to a restocking fee.

• All cancellations must be submitted in writing.

Pre-Orders
Please note that pre-orders are paid upfront to secure your item. While we always strive to meet the estimated shipping timelines, delays may occasionally occur due to factors outside of our control (such as manufacturing or supplier issues). Because pre-orders are reserved and allocated in advance, they are non-refundable. If a refund is requested, a restocking fee will apply.

💵 Refunds

Returns that require a refund are only accepted within 7 days of receiving your item. To qualify, the product must be unused, in its original packaging, and include all parts, accessories, and paperwork. Refunds are issued to the original payment method, minus shipping, handling, and restocking fees.

🔁 Returns (Exchanges)

Returns for exchange are accepted within 14 days of receiving your item, subject to the following conditions:

• Item must be unused, in original packaging, with all accessories and documents

• A 25% restocking fee applies

• Shipping costs (both ways) are non-refundable and the customer’s responsibility

🚫 Non-Returnable Items

Some products cannot be returned or refunded due to hygiene, customization, or manufacturer policies. These include (but are not limited to):

• Non-Refundable Categories

  Please note that all sales are final. The following categories and brands are non-returnable and non-refundable:

  • Beds

  • Batteries and Chargers

  • All Lifts (including Residential and Vehicle Lifts)

  • Lift Chairs, Geri Chairs, and Patient Room Chairs

  • Mattresses

  • Mobility Accessories

  • Patient Lifts

  • Red Light Therapy Devices

  • Wheelchair Cushions and Support Surfaces

  • Slings

  • Vehicle Lifts

  • All products sold under the brand Discover Your Mobility (these items fall under all of the above non-refundable categories)

➡️  For the full list of non-returnable brands, please [click here].

⚠️ Defective or Damaged Items

If a product arrives defective or damaged, the manufacturer will offer a replacement at no cost to you. You must report the issue within 24 hours of delivery and return the defective item before a replacement can be shipped. A prepaid return label will be provided.

If you choose not to accept a replacement and instead request a return, the order will be treated as a standard return. In this case, the following applies:

• A 25% restocking fee will be deducted

• Shipping costs (both ways) are non-refundable and the customer’s responsibility
  
  

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

Large Freight Deliveries (Including the PLIFT by Discover Your Mobility)

• Large freight deliveries are not usually returned to sender. They will be dropped off at the delivery address you provide.

• You will be given tracking details to monitor your shipment.

• We are not responsible for missed deliveries, as the freight carrier will leave the item at your address.

Returns to Sender

• If an order is refused at delivery or otherwise returned to sender, a 25% restocking fee will apply.

• You are also responsible for both outbound and return shipping costs in such cases.

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase

• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer. Where items cannot be repaired, the manufacturer will require the defective item to be returned before a replacement can be shipped.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

By placing an order, you acknowledge our return, refund, and delivery policies. These terms will be provided to your financial institution in the event of a dispute.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site
  
  

Disclaimer
All product specifications, including weights, dimensions, and battery ranges, are provided by the manufacturer and are intended as a general guide. Actual measurements may vary slightly due to manufacturing tolerances, optional accessories, or product updates.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.