Procare Elite Alternating Pressure Mattress System With Low Air Loss by Wellell

The Procare Elite Pressure Injury Prevention Mattress by Wllell is specifically designed to benefit high to very high-risk patients, providing gentler, softer pressure relief and skin moisture control, especially for hypersensitive individuals. By offering gentle yet firm pressure redistribution, the mattress helps reduce discomfort and prevent skin damage, ensuring patients stay more comfortable and at lower risk of developing pressure injuries.

The Procare Elite mattress is available in three sizes: 79"L x 36", 42" or 48"W x 8" H, offering flexibility for different patient needs. It supports a maximum patient weight of 440 lbs for the 35" width model and up to 1,000 lbs for the 42" and 48" width models, ensuring durability and comfort for a wide range of users.

Essential Pressure Relief for High-Risk Patients

The Procare Elite Bed Mattress System is ideal for patients at high to very high risk of pressure ulcers. It features ventilated low air loss for comfort and a cell-on-cell bladder design to prevent bottoming out. Its unique heel relief function offers extra protection for sensitive areas, and five treatment modes allow tailored care to meet individual patient care.

Features and Benefits

• Cell-on-Cell Bladder: Bottom cells provide essential support to prevent bottoming out in case of power failure.
• Heel Relief Function: Deflates a single cell to float the heels with zero pressure.
• Ventilated Low Air Loss: Wicks away moisture, enhancing patient comfort.
• CPR Valve: Rapidly deflates the mattress in emergencies.
• Zipper-All-Around Cover: Reduces fluid entry and is easy to remove for cleaning.
• Cable Management: Ensures a safe and organized setup.
• Quick Connector: Instantly switches to a static air mattress for transport.

Documents

Wellell Procare Elite Product Brochure

Procare Elite Specifications

Warranty Information

• The Wellell Procare Elite come with a 12-month warranty against manufacturing defects.

Important Notice: Due to health and hygiene regulations, this product is non-returnable if opened or used. We recommend verifying the dimensions and specifications before purchase to ensure it meets your needs.

Wellell Manufacturer's Product Warranty


Most products on our Wellell website come with a 12-month warranty against manufacturing defects. Check individual product listings for specific warranty details. If a defect occurs during the warranty period due to manufacturing issues, Wellell will provide replacement parts at no cost. Some manufacturers offer longer warranties, while others have shorter terms for certain items like batteries. Please note that wear and tear items and consumables are not covered by the warranty.

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  • Alternative product
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🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be canceled once processing begins

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

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• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

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• Phone: 307-243-4414
• Email: support@firstclassmobility.com
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