Allay Shear Reduction Mattress – Prevent Pressure Injuries with Advanced Foam Support

The Allay Mattress by Permobil is a reactive foam replacement surface designed for individuals at risk of skin breakdown due to pressure and shear forces. Featuring patented Shear Reduction Technology (SRT), the Allay helps protect vulnerable skin during movement in bed or when adjusting bed positions. This clinically supported design offers caregivers a reliable and cost-effective solution for enhancing patient safety and comfort.

Reduces Shear Forces for Enhanced Skin Protection

Unlike traditional foam mattresses, the Allay addresses one of the most damaging contributors to pressure injuries shearing. Its innovative SRT design uses a low-friction layer between two foam sections to absorb and redirect shear forces that commonly occur during repositioning or bed articulation. A third-party clinical study conducted by Durham College’s Nursing and Engineering departments confirms the effectiveness of this approach.

Added Safety With Raised Bolster Option

For clients at risk of falling or requiring enhanced support, the Raised Bolster version includes an additional 3" at the head and foot sections. This modification supports safe entry and exit through the middle of the mattress, aligning with fall prevention and restraint reduction protocols.

Key Features

• Patented Shear Reduction Technology (SRT): Reduces shear forces in all directions, helping protect fragile skin

• Top layer of GelFlex foam: Offers a cooling effect while promoting immersion for optimal pressure redistribution

• Fixed head and foot foam sections: Maintain mattress shape and alignment after movement

• Zoned construction: Targeted pressure relief at the head, torso, and foot sections

• High-cut center section: Encourages immersion while supporting safe transfers

• Bolstered sides: Accordion-cut edges enhance stability during transfers

• 5-way stretch, incontinent cover: Soft, breathable, and easy to clean

• Designed to minimize repositioning needs, reducing caregiver strain

Documents

Permobil Allay Mattress Brochure

Permobil Allay Mattress Spec Sheet

Specification

Warranty Information

• The Permobil Allay Mattress with Shear Reduction Technology comes with 2 years warranty.

Warranty Information


The Permobil Allay Mattress with Shear Reduction Technology comes with 2 years warranty.

Order Processing 

Once your order is placed, you will receive an order confirmation email confirming that we have received and begun processing your order.

Stock availability is confirmed after purchase:

• In stock: Your order will be prepared and shipped.

• Out of stock/backorder: We will contact you with available options, which may include an estimated restock date, an alternative product, or a refund if you choose not to proceed.

You will receive email updates throughout the process, including tracking details once your order ships.

Cancellations within 24 hours may be approved at our discretion only if the order has not been placed/paid with the supplier or shipped.

Returns

Returns are accepted within 7 days of delivery for most products. All approved refunds are subject to a 25% restocking fee, and all shipping and any white-glove delivery costs are non-refundable.

After 7 days, and up to 14 days from delivery, eligible orders may be exchanged only, subject to the same condition requirements.

Certain products, including pre-orders, backorders, custom items, and select brands, are final sale and not eligible for return, refund, or exchange. After 14 days from delivery, all sales are final.

Condition of Returns

Returned items must be unused, in their original packaging, and include all accessories, components, and documentation. Return shipping costs are the customer’s responsibility and are non-refundable.

How to Request

All return, refund, or exchange requests must be submitted in writing to
📧 support@firstclassmobility.com

Pre-Orders & Backorders

Pre-orders and backorders are paid in full at the time of purchase to secure inventory that is specifically allocated to your order.

Once placed, we immediately commit funds with our suppliers and reserve inventory. For this reason, pre-orders and backorders cannot be cancelled and are non-refundable once confirmed.

Estimated shipping timelines are provided in good faith. Delays may occur due to factors outside our control, including manufacturing schedules, supplier availability, or freight and logistics issues.

If an exception is approved at our sole discretion, a cancellation and restocking fee will apply and will be deducted from any approved refund.

Final Sale Items

The following categories are non-returnable and non-refundable:

• Beds and mattresses

• Batteries and chargers

• All lifts (residential, vehicle, and patient lifts)

• Lift chairs, geri chairs, and patient room chairs

• Wheelchair cushions, support surfaces, and slings

• Mobility accessories

• Red light therapy devices

• All products sold under the brand Discover Your Mobility

View the full list of non-returnable brands here .

Defective or Damaged Items

If an item arrives defective or damaged, the manufacturer will offer a replacement at no cost. Issues must be reported within 24 hours of delivery.

A replacement requires the defective item to be returned before a new unit is shipped. A prepaid return label will be provided for approved claims.

If you decline a replacement and request a return instead, the request will be handled under the standard return policy, including a 25% restocking fee and non-refundable shipping costs.

Damage not reported within 24 hours may not be eligible for a claim.

Missed Deliveries & Refused Shipments

Large or freight items are delivered to the address provided at checkout and are typically not returned to sender. Tracking details will be provided.

If an order is refused at delivery or returned to the sender, a 25% restocking fee will apply, and you are responsible for all outbound and return shipping costs.

Warranty

All products are covered by the manufacturer’s warranty, which varies by brand.
We can provide proof of purchase and assist with documentation; however, warranty claims are handled directly by the manufacturer.

After the return period, repair or replacement decisions are subject to the manufacturer’s warranty terms and may require return of the defective item.

Chargebacks & Disputes

If you experience any issues with your order, please contact us first so we can assist.

By placing an order, you acknowledge and agree to this policy. In the event of a payment dispute or chargeback, this policy and supporting documentation may be provided to your financial institution for review.

Agreement & Disclaimer

By placing an order with FirstClassMobility.com, you confirm that you have read, understood, and agree to this policy, including applicable restocking fees, shipping costs, and final sale exclusions.

All product specifications are provided by the manufacturer as a general guide. Actual measurements and performance may vary due to manufacturing tolerances, optional accessories, or product updates.