Adaptive Star Phoenix Axiom Push Chair

Adaptive Star Phoenix Axiom Push Chair

Design for Special Needs

The Axiom Phoenix mobility pushchair has been expertly designed and crafted by adaptive and mobility specialists for use by special needs children, special needs teens, and special needs adults under the weight of 200 lbs, who’d benefit from enjoying an active lifestyle with their caregivers and families.

The Axiom Phoenix’s lightweight and durable aluminum frame and all-terrain 16” quick-release mag front wheel and rear wheels have been designed for even the most rigorous usage, from a short walk in the path to a full-length jogging marathon.

A Mobility Solution for Special Needs Individuals

The Axiom Phoenix is a large, specialist pushchair designed for older children with special needs,  disabled teens, and adults who’d benefit from enjoying an active lifestyle.  Whether you like to go for a gentle walk in the park or spend a day at the beach, it’s time to experience new horizons with greater mobility, as this all-terrain buggy gives you an all-access pass to the country, coast and anywhere else the mood takes you!

Key Features

☑ Foldable
☑ Wrist strap
☑ Sun canopy
☑ Under seat basket
☑ Behind seat storage net
☑ Padded seat with recline
☑ 5-point adjustable harness
☑ Light-weight aluminum frame
☑ Front wheel - 16” quick-release mag
☑ Rear wheels - 16” quick-release mag
☑ Hand brake for slowing and stopping
☑ Zippered storage pocket behind the seat
☑ Aluminum footrest with adjustable straps
☑ Rear footbrake for Captain transfer/parking

Documents

Phoenix Product Manual

Phoenix  Product Brochure

Specification

Warranty

Thank you for purchasing an Adaptive Star Indoor/Outdoor Mobility Push Chair. We have created a warranty that will keep your unit in top condition and headache free. The following warranty is on workmanship and materials from the date of original consumer purchase:

• A 5-year warranty on the frame
• A 1-year warranty on parts and soft goods. Exclusions Include:
  • Parts that require replacement under normal use.
  • Damage or malfunction caused by negligence or abuse.
  • Foam grips, inner tubes, tires, and brake pads are specifically excluded.

Warranty Information

Thank you for purchasing an Adaptive Star Indoor/Outdoor Mobility Push Chair. We have created a warranty that will keep your unit in top condition and headache free. The following warranty is on workmanship and materials from the date of original consumer purchase:
A 5-year warranty on the frame
A 1-year warranty on parts and soft goods. Exclusions Include:
Parts that require replacement under normal use.
Damage or malfunction caused by negligence or abuse.
Foam grips, inner tubes, tires, and brake pads are specifically excluded.

Adaptive Star will, at its option, repair or replace defective parts upon delivery to our service center accompanied by proof of date of first consumer purchase, such as a copy of a sales receipt. Please refer to the store where you made your purchase for returns and refunds as Adaptive star does not give direct refunds. Purchaser is responsible for initial shipping charges required to ship the product for warranty service. Purchaser is also responsible for all applicable duties and / or Custom charges. The return charges will be at Adaptive Star’s expense. Please include your name, address, telephone number, email address and a brief description of the problem. Adaptive Star does not accept delivery of any product without a Return Authorization # clearly marked on the return shipment box and shipping label.
All implied warranties, including warranties of merchantability and fitness for a particular purpose are limited in duration to the length of this warranty. Adaptive Star will not be liable for any incidental, consequential, or other damages, including, without limitation, damages resulting from loss of use. Always keep the box the chair came in until you know the chair is complete and in working order. In the event of UPS damaged package call them so that a driver can come out and inspect the package. A claim cannot be filed without the box the chair came in. Some states do not allow limitations on how long an implied warranty last and/or so not allow the exclusion or limitation or incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Return and Refund Policy

Cancellations & Refunds: At First Class Mobility we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@firstclassmobility.com or call us at 307-243-4414

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  307-243-4414, or the chat in the bottom right, or email support@firstclassmobility.com at any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include:

Dundalk Lesiurecraft. No returns accepted/.The Order Cancellation and Change Policy includes: Cancellations without penalty up to 14 days from order entry; a $75 fee applies thereafter and orders can't be cancelled within 7 days of the ship date.

Post-shipping address changes incur a $250 fee. For Canadian Timber Collection, dealers have 24 hours for a $75 change fee.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

All our products are sourced directly from our manufacturers and partner brands. If you need to exchange a product, you must first receive a return authorization form. Each manufacturer sets their own timeframes for possible returns. You, as the customer, are responsible for any shipping costs incurred during returns and exchanges.

Due to significantly increasing LTL/freight shipping costs, any outright returns will incur a 25% restocking fee plus the cost of in/out shipping, and a 2.9% transaction fee. If you are replacing the product with another item, we may be able to help cover some of the associated costs, depending on the product.

Please note, certain products listed below are non-returnable and non-refundable. Under specific circumstances, we can consult with the manufacturers to see if a return is feasible. If the manufacturer agrees to a return, a restocking fee, both-way shipping costs, and a 2.9% transaction fee will apply regardless. This comprehensive policy ensures that we can continue providing high-quality service while managing the increased logistics costs effectively.

First Class Mobility offers a 30-day return policy for unused items in their original packaging. As authorized partners with various brands, please note that some brands have their own return policies.

EWheels allows returns within 14 days, provided the item is unopened, unused, and in its original packaging.

Products manufactured by these Vendors are Non-Returnable:

• AFIKIM
• Assured Comfort
• Charme Tech
• Dawn House
• Green Transporter
• Immersus
• Medacure Inc
• Pushpak Motors
• Prius Healthcare
• ROHO
• Scoota Trailer
• SleepSafe Beds
• Journey - The Perfect Sleepchair (custom made to order)

 
Product Categories that are Non-Returnable:

• Adjustable Beds
• Hospital Beds - (cannot be returned - special order item)
• Mattresses such as Low Air Loss and Alternating Pressure types - (non-refundable, custom-ordered products)
• Wheelchair Cushions
• Specificied Scooters and Wheelchair brands

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 4-8 business days.  

Order delays have proven to be unavoidable and outside of the control of First Class Mobility.. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from firstclassmobility.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to First Class Mobility within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of shipping both ways in the event of a return or exchange, including the cost of return shipping and the shipping cost for the new product in case of a refund or exchange.
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.+ 3% transaction fee. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The First Class Mobility default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

Missed Delivery and Return Policy

In the event that a scheduled delivery appointment is missed due to the freight company's inability to make the delivery, and the goods are returned to the sender, the customer will be responsible for the following:

• A 25% restocking fee of the product's total purchase price.
• Outbound and return shipping costs associated with the delivery attempt.

We advise all customers to ensure availability during the scheduled delivery window to avoid these additional charges. If there are any issues with the appointment, please contact the freight company or our customer service team to reschedule as soon as possible

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact [your store email].

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@firstclassmobility.com with any questions,

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