Bespoke Platinum Heavy-Duty Mobility Scooter – Power, Comfort & Stability

The Platinum Heavy-Duty Mobility Scooter by Bespoke Mobility delivers exceptional power, stability, and comfort for users seeking a high-performance ride. Equipped with a powerful 700-watt brushless hub motor, this scooter reaches speeds of up to 15 mph and supports a weight capacity of 400 lbs. Its four-wheel design ensures maximum stability, while the 48V/20AH maintenance-free lead-acid battery provides an impressive range of up to 35 miles on a single charge.

Color Options for you Prestige 4-Wheel Mobility Scooter

The Prestige 4-Wheel Mobility Scooter lets you ride in style with customizable color options. Choose from Red, Blue, or Matte Black for the scooter body. The standard chrome wheels can be upgraded to Black, White, Red with Black, or Gold with Black. For added personalization, pick a seat color that fits your taste—Black comes standard, or upgrade to White or Brown.

Key Features

• Powerful Performance: 700-watt brushless hub motor reaches speeds of up to 15 mph

• High Stability & Capacity: Four-wheel design supports up to 400 lbs for added security and balance

• Precise Speed Control: Adjustable speed knob, rheostat, and speedometer for a customized ride

• Long Drive Range: 48V/20AH maintenance-free battery provides up to 35 miles per charge

• Versatile for Indoor & Outdoor Use: Smooth handling and adaptability for different terrains

• Comfortable Seating: Adjustable folding captain’s chair with backrest and lift-up armrests

• Reliable Braking System: Front and rear drum brakes with Electric Brake Assist for enhanced safety

• Convenient Storage: Front storage basket for carrying essentials

• Compact & Sturdy Design: Dimensions of 56” x 27” x 52” with a 6” ground clearance for easy maneuverability

Documents

Bespoke Platinum 4-Wheel Mobility Scooter Manual

Bespoke Mobility Warranty

Bespoke Platinum Specifications

Warranty Information

The Bespoke Platinum Heavy Duty 4-Wheel Mobility Scooter comes with:

• Lifetime Limited Warranty – Covers the frame, seat post, and structural components.
•  Two-Year Limited Warranty – Covers non-consumable parts and electronic components.
• Six-Month Warranty – Covers batteries and chargers (subject to wear and tear).

Warranty Information


🔹 Lifetime Limited Warranty – Covers the frame, seat post, and structural components.

🔹 Two-Year Limited Warranty – Covers non-consumable parts and electronic components.

🔹 Six-Month Warranty – Covers batteries and chargers (subject to wear and tear).

📦 Order Acknowledgment

Once your order is placed, you'll receive a confirmation email with the order details. This means we’ve received your order and are starting to process it.

💳 Payment Authorization

Your payment method is pre-authorized at checkout. You’ll only be charged once we verify and prepare your order for shipment.

📦 Stock & Availability

After you order, we confirm stock availability.

• In stock? We ship it.
• Out of stock/backorder? We’ll contact you with options:
  • Estimated restock date
  • Alternative product
  • Full refund upon request

🔄 Order Updates

We’ll keep you updated by email, including tracking info once your item ships.

🚫 Order Cancellation

We understand that things change. Here's our cancellation policy:

• Within 24 hours: Free cancellation
• After 24 hours: Subject to a 10–25% restocking fee depending on the brand
• Custom orders: Cannot be cancelled once processing begins
  
• If your order has already shipped, it cannot be canceled.

Please contact us as soon as possible to cancel:
📞 307-243-4414 | ✉️ support@firstclassmobility.com | 💬 Website Chat

🔁 Returns & Refunds

Returns are accepted within 30 days, subject to the following:

Return Requirements:

• Item must be unused, in original packaging, with all accessories and documents
• Subject to 25% restocking fee
• Shipping costs (both ways) are non-refundable and paid by the customer

Return Process:

Contact us to get a Return Authorization.
Once returned and inspected by the manufacturer, your refund will be issued to the original payment method. Inspections typically take 7–10 business days.

🚫 Non-Returnable Items

Some products cannot be returned due to hygiene, customization, or manufacturer policies.

Non-Returnable Categories:

• Adjustable Beds
• Hospital Beds (special order)
• Mattresses (custom/hygiene item)
• Red Light Therapy Devices
• Wheelchair Cushions & Support Surfaces
• Certain Scooters and Wheelchairs

For a full list of non-returnable brands, click here.

🚚 Shipping & Delivery

Most orders ship within 1–3 business days and are delivered within 4–8 business days, unless otherwise noted.
Orders from Canada may take longer due to customs clearance.

📦 Damages Upon Delivery

Please inspect your package immediately upon delivery.
If there’s damage, take photos of the box, product, and damage, and email them to support@firstclassmobility.com within 24 hours with your order number and a short description.

Damage not reported within 24 hours may not be eligible for a claim.

📭 Missed Deliveries

If you're unavailable during delivery and the item is returned to the sender:

• 25% restocking fee applies
• You’re responsible for both outbound and return shipping costs

To avoid this, contact the freight carrier or our team to reschedule your delivery.

🎁 BOGO Promotions

For Buy One, Get One offers:

• Both items must be returned for a full refund
• If only one is returned, store credit or a replacement will be offered
• Return shipping and restocking fees may still apply

🔧 Warranty

All products are covered by the manufacturer’s warranty. Terms vary by brand. We can provide:

• Proof of purchase
• Warranty documentation

After the return period, warranty claims must be handled directly with the manufacturer.

⚠️ Chargebacks

We’re here to help — please contact us first to resolve any issues. Fraudulent chargebacks will be considered theft and pursued legally.

📌 Agreement Acknowledgment

By purchasing from FirstClassMobility.com, you agree to the following:

• Inspect your package upon delivery and report any damage within 24 hours
• You are responsible for return/exchange shipping costs
• Returns must be unopened and unused
• Orders that have shipped are not eligible for a full refund
• Refunds will be adjusted for shipping, handling, and a 25% restocking fee

📬 Contact Us

Need assistance? Reach out anytime:

• Phone: 307-243-4414
• Email: support@firstclassmobility.com
• Live Chat: Available on the bottom-right of our site

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.